{"schemaVersion":"jobsearcher.job.v1","id":"7a9db8f80fe56518dd24b772","url":"https://jobsearcher.com/jobs/7a9db8f80fe56518dd24b772","canonicalUrl":"https://jobsearcher.com/jobs/7a9db8f80fe56518dd24b772","title":"Technical Support Engineer","description":"OverviewFull-time | On-site in Downtown, San Francisco | $110k–$165k + equityRec Gen is partnered with a fast-growing, YC-backed SaaS company that is transforming one of the world’s largest, most underserved industries. With more than 400 paying customers and strong recurring revenue, they are scaling rapidly and hiring their first Technical Support Engineer to build and own the support function from the ground up.This is a true founding role. You’ll become the expert on a deeply technical platform, act as the first responder when issues arise, and shape how support, product quality, and customer education operate at scale.What you will ownResolve complex technical issues for customers while working directly with Engineering and ProductDiagnose API, data, and workflow problems using logs, SQL queries, and debugging toolsImprove documentation, FAQs, guides, and troubleshooting resourcesIdentify issue patterns and influence product prioritiesBuild the operational foundation for a support function that will scale to 1,000+ customersWork hands-on with customers who rely on the platform in production environmentsWhat we’re looking for2–8 years of total experienceMinimum 2 years in a customer-facing technical role such as Support, CSM, Solutions Engineering, or ImplementationExperience troubleshooting nuanced issues without scripts or rigid playbooksStrong technical fundamentals across APIs, JSON, SQL, debugging logs, and ticketing systemsClear, structured communication with both customers and engineersSomeone who thrives in fast-paced, early-stage environmentsComfortable working fully on-site in San FranciscoWhy this role stands outJoin a high-upside, low-risk startup with paying customers, strong retention, and meaningful revenueWork directly with a highly technical founding team with more than a decade working togetherMassive industry impact in a space with very little modern competitionSignificant ownership and career accelerationBuild a support function from zero in a company that values speed, learning, and customer successSalary and benefitsBase salary: $110,000 to $165,000Full-time, on-site role in San FranciscoVisa support available for TN candidatesHow to applyApply directly through LinkedIn with your resume. If you believe you are a standout fit and have not heard from us within a few days, please reach out to Oliver Paull at Rec Gen on LinkedIn.\n #J-18808-Ljbffr","company":"Rec Gen","rawCompany":"rec gen","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-05-20T09:25:51.154Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer","description":"OverviewFull-time | On-site in Downtown, San Francisco | $110k–$165k + equityRec Gen is partnered with a fast-growing, YC-backed SaaS company that is transforming one of the world’s largest, most underserved industries. 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You’ll become the expert on a deeply technical platform, act as the first responder when issues arise, and shape how support, product quality, and customer education operate at scale.What you will ownResolve complex technical issues for customers while working directly with Engineering and ProductDiagnose API, data, and workflow problems using logs, SQL queries, and debugging toolsImprove documentation, FAQs, guides, and troubleshooting resourcesIdentify issue patterns and influence product prioritiesBuild the operational foundation for a support function that will scale to 1,000+ customersWork hands-on with customers who rely on the platform in production environmentsWhat we’re looking for2–8 years of total experienceMinimum 2 years in a customer-facing technical role such as Support, CSM, Solutions Engineering, or ImplementationExperience troubleshooting nuanced issues without scripts or rigid playbooksStrong technical fundamentals across APIs, JSON, SQL, debugging logs, and ticketing systemsClear, structured communication with both customers and engineersSomeone who thrives in fast-paced, early-stage environmentsComfortable working fully on-site in San FranciscoWhy this role stands outJoin a high-upside, low-risk startup with paying customers, strong retention, and meaningful revenueWork directly with a highly technical founding team with more than a decade working togetherMassive industry impact in a space with very little modern competitionSignificant ownership and career accelerationBuild a support function from zero in a company that values speed, learning, and customer successSalary and benefitsBase salary: $110,000 to $165,000Full-time, on-site role in San FranciscoVisa support available for TN candidatesHow to applyApply directly through LinkedIn with your resume. If you believe you are a standout fit and have not heard from us within a few days, please reach out to Oliver Paull at Rec Gen on LinkedIn.\n #J-18808-Ljbffr","datePosted":"2026-05-20T09:25:51.154Z","dateModified":"2026-05-20T09:25:51.154Z","hiringOrganization":{"@type":"Organization","name":"Rec Gen","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"7a9db8f80fe56518dd24b772"},"url":"https://jobsearcher.com/jobs/7a9db8f80fe56518dd24b772"}}