{"schemaVersion":"jobsearcher.job.v1","id":"7a771e3ce85daef52fbfe967","url":"https://jobsearcher.com/jobs/7a771e3ce85daef52fbfe967","canonicalUrl":"https://jobsearcher.com/jobs/7a771e3ce85daef52fbfe967","title":"Technical Support Engineer - (Cloud)","description":"CoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at www.coreweave.com.\n\nPlease note that this is a 24/7/365 team. You will be asked to select and rank your preferred shift(s) below.\n\nWhat You'll Do:\n\nThe Customer Experience (CX) Organization at CoreWeave is dedicated to ensuring every client running AI workloads at scale has a seamless, reliable, and high-performance experience. This team supports the infrastructure that powers the AI revolution—working across data centers, hardware systems, and customer workloads to maintain the integrity of our cloud platform. The CX organization aligns closely with the internal and customer engineering teams, offering valuable insights from the field and having the chance to contribute to the CoreWeave product roadmap and development.\n\nAbout the Role:\n\nAs a Technical Support Engineer - III (Cloud) at CoreWeave, you'll be on the front lines of a technological revolution, empowering our customers to harness the full potential of our advanced Kubernetes-powered HPC cloud infrastructure. You'll be hands-on, collaborating with engineers and researchers to resolve issues that impact high-profile, mission-critical applications and cutting-edge AI training workloads. Your contributions will be pivotal in ensuring seamless performance, reliability, and success for our customers, positioning you at the very core of transformative technologies reshaping industries worldwide at a company that is truly one of a Kind.\n\nIn this role, you will:\n\nGuide and mentor team members in developing their technical skills and troubleshooting capabilities across all disciplines supported by CoreWeave.\nProvide real-time feedback and coaching, reviewing tickets to identify opportunities for improvement and ensure quality assurance (QA).\nDevelop and deliver training sessions to improve the team's proficiency and efficiency in resolving customer issues.\nUse technical expertise to investigate, debug, and resolve customer-impacting issues with the curiosity required to uncover and understand root causes.\nMaintain high customer satisfaction through swift, accurate, and empathetic high-touch support communications, as well as established best practices.\nHelp design and implement troubleshooting best practices to ensure fast, accurate client resolutions.\nContribute to refining processes, workflows, and playbooks for handling complex customer challenges.\nServe as a technical escalation point for high-priority escalations or complex cases, modeling effective problem-solving approaches.\nLead the creation of knowledge-sharing resources, including documentation, tutorials, and how-to guides.\nEnhance the support team's knowledge of CoreWeave's products and services through continuous learning initiatives.\nIncludes consistent shift work with participation in on-call rotations. Occasional after-hours and holiday coverage required.\n\nWho You Are:\n\nHave a Bachelor's degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field, OR equivalent experience in a technical position\nAt least 5+ years of experience in cloud support, systems administration, or related technical support-focused roles\nProven hands-on work experience with Kubernetes\nExperience with networking, load balancing, storage volumes, observability, node management, High-Performance Computing (HPC), and Linux system administration\nProven ability to mentor team members, foster technical growth, and improve team-wide capabilities through guidance and feedback\nExperience with observability tools such as Grafana\nStrong troubleshooting skills, with experience resolving complex customer issues and driving quality assurance through ticket reviews or similar processes\nDemonstrated success collaborating with cross-functional teams to refine workflows, implement best practices, and advocate for necessary tools or process changes\nExcellent written and verbal communication skills, with a track record of simplifying complex concepts for diverse audiences\nStrong technical presentation skills, with experience delivering precise, engaging, and informative presentations to technical and non-technical audiences, effectively showcasing complex concepts and solutions\n\nPreferred:\n\nCKA Certified\nDemonstrated experience with training, coaching, and creating onboarding materials.\nOperates in a fast-paced, global, 24/7 support team environment\nAbility to collaborate across different time zones\nOn-site office environment, hybrid, or remote options depending on location\nFlexible to travel up to 10% (~25 days/year)\n\nWondering if you're a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match. Here are a few qualities we've found compatible with our team. If some of this describes you, we'd love to talk.\n\nYou love to dive into problems, test for solutions, and enjoy engaging with customers.\nYou're curious about AI.\nYou're an expert in providing outstanding technical support and have strong competencies in Kubernetes and Linux.\n\nWhy CoreWeave?\n\nAt CoreWeave, we work hard, have fun, and move fast! We're in an exciting stage of hyper-growth that you will not want to miss out on. We're not afraid of a little chaos, and we're constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values:\n\nBe Curious at Your Core\nAct Like an Owner\nEmpower Employees\nDeliver Best-in-Class Client Experiences\nAchieve More Together\n\nWe support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!\n\nThe base salary range for this role is $122,000 to $163,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).\n\nWhat We Offer\n\nThe range we've posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location.\n\nIn addition to a competitive salary, we offer a variety of benefits to support your needs. The benefits below reflect our US-based offerings for full-time employees; for roles in other locations, benefits vary and are shared during the hiring process. These include:\n\nMedical, dental, and vision insurance - 100% paid for by CoreWeave\nCompany-paid Life Insurance\nVoluntary supplemental life insurance\nShort and long-term disability insurance\nFlexible Spending Account\nHealth Savings Account\nTuition Reimbursement\nAbility to Participate in Employee Stock Purchase Program (ESPP)\nMental Wellness Benefits through Spring Health\nFamily-Forming support provided by Carrot\nPaid Parental Leave\nFlexible, full-service childcare support with Kinside\n401(k) with a generous employer match\nFlexible PTO\nCatered lunch each day in our office and data center locations\nA casual work environment\nA work culture focused on innovative disruption\n\nCalifornia Applicants\n\nCalifornia Consumer Privacy Act\n\nEqual Opportunity & Accommodations\n\nCoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.\n\nAs part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: careers@coreweave.com.\n\nExport Control Compliance\n\nThis position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.","company":"CoreWeave","rawCompany":"coreweave","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-10-08T13:36:46.263Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer - (Cloud)","description":"CoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at www.coreweave.com.\n\nPlease note that this is a 24/7/365 team. You will be asked to select and rank your preferred shift(s) below.\n\nWhat You'll Do:\n\nThe Customer Experience (CX) Organization at CoreWeave is dedicated to ensuring every client running AI workloads at scale has a seamless, reliable, and high-performance experience. This team supports the infrastructure that powers the AI revolution—working across data centers, hardware systems, and customer workloads to maintain the integrity of our cloud platform. The CX organization aligns closely with the internal and customer engineering teams, offering valuable insights from the field and having the chance to contribute to the CoreWeave product roadmap and development.\n\nAbout the Role:\n\nAs a Technical Support Engineer - III (Cloud) at CoreWeave, you'll be on the front lines of a technological revolution, empowering our customers to harness the full potential of our advanced Kubernetes-powered HPC cloud infrastructure. You'll be hands-on, collaborating with engineers and researchers to resolve issues that impact high-profile, mission-critical applications and cutting-edge AI training workloads. Your contributions will be pivotal in ensuring seamless performance, reliability, and success for our customers, positioning you at the very core of transformative technologies reshaping industries worldwide at a company that is truly one of a Kind.\n\nIn this role, you will:\n\nGuide and mentor team members in developing their technical skills and troubleshooting capabilities across all disciplines supported by CoreWeave.\nProvide real-time feedback and coaching, reviewing tickets to identify opportunities for improvement and ensure quality assurance (QA).\nDevelop and deliver training sessions to improve the team's proficiency and efficiency in resolving customer issues.\nUse technical expertise to investigate, debug, and resolve customer-impacting issues with the curiosity required to uncover and understand root causes.\nMaintain high customer satisfaction through swift, accurate, and empathetic high-touch support communications, as well as established best practices.\nHelp design and implement troubleshooting best practices to ensure fast, accurate client resolutions.\nContribute to refining processes, workflows, and playbooks for handling complex customer challenges.\nServe as a technical escalation point for high-priority escalations or complex cases, modeling effective problem-solving approaches.\nLead the creation of knowledge-sharing resources, including documentation, tutorials, and how-to guides.\nEnhance the support team's knowledge of CoreWeave's products and services through continuous learning initiatives.\nIncludes consistent shift work with participation in on-call rotations. Occasional after-hours and holiday coverage required.\n\nWho You Are:\n\nHave a Bachelor's degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field, OR equivalent experience in a technical position\nAt least 5+ years of experience in cloud support, systems administration, or related technical support-focused roles\nProven hands-on work experience with Kubernetes\nExperience with networking, load balancing, storage volumes, observability, node management, High-Performance Computing (HPC), and Linux system administration\nProven ability to mentor team members, foster technical growth, and improve team-wide capabilities through guidance and feedback\nExperience with observability tools such as Grafana\nStrong troubleshooting skills, with experience resolving complex customer issues and driving quality assurance through ticket reviews or similar processes\nDemonstrated success collaborating with cross-functional teams to refine workflows, implement best practices, and advocate for necessary tools or process changes\nExcellent written and verbal communication skills, with a track record of simplifying complex concepts for diverse audiences\nStrong technical presentation skills, with experience delivering precise, engaging, and informative presentations to technical and non-technical audiences, effectively showcasing complex concepts and solutions\n\nPreferred:\n\nCKA Certified\nDemonstrated experience with training, coaching, and creating onboarding materials.\nOperates in a fast-paced, global, 24/7 support team environment\nAbility to collaborate across different time zones\nOn-site office environment, hybrid, or remote options depending on location\nFlexible to travel up to 10% (~25 days/year)\n\nWondering if you're a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match. Here are a few qualities we've found compatible with our team. If some of this describes you, we'd love to talk.\n\nYou love to dive into problems, test for solutions, and enjoy engaging with customers.\nYou're curious about AI.\nYou're an expert in providing outstanding technical support and have strong competencies in Kubernetes and Linux.\n\nWhy CoreWeave?\n\nAt CoreWeave, we work hard, have fun, and move fast! We're in an exciting stage of hyper-growth that you will not want to miss out on. We're not afraid of a little chaos, and we're constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values:\n\nBe Curious at Your Core\nAct Like an Owner\nEmpower Employees\nDeliver Best-in-Class Client Experiences\nAchieve More Together\n\nWe support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!\n\nThe base salary range for this role is $122,000 to $163,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).\n\nWhat We Offer\n\nThe range we've posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location.\n\nIn addition to a competitive salary, we offer a variety of benefits to support your needs. The benefits below reflect our US-based offerings for full-time employees; for roles in other locations, benefits vary and are shared during the hiring process. These include:\n\nMedical, dental, and vision insurance - 100% paid for by CoreWeave\nCompany-paid Life Insurance\nVoluntary supplemental life insurance\nShort and long-term disability insurance\nFlexible Spending Account\nHealth Savings Account\nTuition Reimbursement\nAbility to Participate in Employee Stock Purchase Program (ESPP)\nMental Wellness Benefits through Spring Health\nFamily-Forming support provided by Carrot\nPaid Parental Leave\nFlexible, full-service childcare support with Kinside\n401(k) with a generous employer match\nFlexible PTO\nCatered lunch each day in our office and data center locations\nA casual work environment\nA work culture focused on innovative disruption\n\nCalifornia Applicants\n\nCalifornia Consumer Privacy Act\n\nEqual Opportunity & Accommodations\n\nCoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.\n\nAs part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: careers@coreweave.com.\n\nExport Control Compliance\n\nThis position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.","datePosted":"2026-10-08T13:36:46.263Z","dateModified":"2026-10-08T13:36:46.263Z","hiringOrganization":{"@type":"Organization","name":"CoreWeave","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"7a771e3ce85daef52fbfe967"},"url":"https://jobsearcher.com/jobs/7a771e3ce85daef52fbfe967"}}