{"schemaVersion":"jobsearcher.job.v1","id":"7a586a8f6d0a3f050d9901b8","url":"https://jobsearcher.com/jobs/7a586a8f6d0a3f050d9901b8","canonicalUrl":"https://jobsearcher.com/jobs/7a586a8f6d0a3f050d9901b8","title":"Collaboration Engineer","description":"Job DetailsRole: Collaboration EngineerREMOTEDuration: 12+ MonthsOverall Years of Exp: 10+Role SummaryThe Collaboration Engineering (Collab Eng) Operations Engineer is responsible for day-to-day operations, incident management, and platform health for Microsoft 365 collaboration services. This role ensures stability, reliability, and continuous improvement of supported services.Key ResponsibilitiesOwn L3 operational support and participate in on-call rotationManage and resolve incidents, service requests, and escalationsPerform root cause analysis and drive issue resolutionMonitor service health, alerts, and platform performanceIdentify trends in tickets and provide reporting insightsMaintain and update knowledge base articles and documentationEngage with ECC, L2 support, and partner teamsCommunicate platform updates and service impactsSupport production changes and deploymentsMaintain dashboards and operational visibilityMust have at least 3 years Microsoft 365 engineering experienceOperational ExpectationsProactive ownership of incidents and issuesTimely response to alerts and escalationsClear and detailed ticket documentationActive participation in operational forums and status reportingContinuous improvement mindset for automation and process optimizationTechnical SkillsDeep understanding of Microsoft 365 collaboration platform (Teams, SharePoint, OneDrive, Exchange, Office desktop applications)Incident and ticket management systems (ServiceNow/MyServices)Monitoring and alerting toolsTroubleshooting enterprise collaboration environmentsBehavioral CompetenciesStrong ownership and accountabilityProactive and detail-orientedEffective communication across technical and business audiencesCollaboration across cross-functional teamsSuccess MeasuresSLA adherenceReduction in repeat incidentsQuality of documentationPlatform stability and uptimeStakeholder satisfaction","company":"Infinite Computer Solutions","rawCompany":"infinite computer solutions","city":"Washington","state":"DC","isRemote":false,"isActive":false,"createdAt":"2026-09-03T10:05:44.862Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"17-2199.00","title":"Engineers, All Other","slug":"engineers-all-other"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Collaboration Engineer","description":"Job DetailsRole: Collaboration EngineerREMOTEDuration: 12+ MonthsOverall Years of Exp: 10+Role SummaryThe Collaboration Engineering (Collab Eng) Operations Engineer is responsible for day-to-day operations, incident management, and platform health for Microsoft 365 collaboration services. This role ensures stability, reliability, and continuous improvement of supported services.Key ResponsibilitiesOwn L3 operational support and participate in on-call rotationManage and resolve incidents, service requests, and escalationsPerform root cause analysis and drive issue resolutionMonitor service health, alerts, and platform performanceIdentify trends in tickets and provide reporting insightsMaintain and update knowledge base articles and documentationEngage with ECC, L2 support, and partner teamsCommunicate platform updates and service impactsSupport production changes and deploymentsMaintain dashboards and operational visibilityMust have at least 3 years Microsoft 365 engineering experienceOperational ExpectationsProactive ownership of incidents and issuesTimely response to alerts and escalationsClear and detailed ticket documentationActive participation in operational forums and status reportingContinuous improvement mindset for automation and process optimizationTechnical SkillsDeep understanding of Microsoft 365 collaboration platform (Teams, SharePoint, OneDrive, Exchange, Office desktop applications)Incident and ticket management systems (ServiceNow/MyServices)Monitoring and alerting toolsTroubleshooting enterprise collaboration environmentsBehavioral CompetenciesStrong ownership and accountabilityProactive and detail-orientedEffective communication across technical and business audiencesCollaboration across cross-functional teamsSuccess MeasuresSLA adherenceReduction in repeat incidentsQuality of documentationPlatform stability and uptimeStakeholder satisfaction","datePosted":"2026-09-03T10:05:44.862Z","dateModified":"2026-09-03T10:05:44.862Z","hiringOrganization":{"@type":"Organization","name":"Infinite Computer Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Washington","addressRegion":"DC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"7a586a8f6d0a3f050d9901b8"},"url":"https://jobsearcher.com/jobs/7a586a8f6d0a3f050d9901b8"}}