Member Service Coordinator - Ontario Clubhouse

TITLE: Member Service Coordinator - Front Desk (Regular PART TIME, Wage Employee) REPORTS TO: Club Director COMPENSATION: (Starting) $14.20/hr HOURS: 20 to 25 Hours /Week Age 21 and older. PRIMARY FUNCTION: The Member Service Coordinator (MSC) is responsible for checking members in and out using a Member Tracking System (MTS) program, and directing members to the appropriate activity within the club. The main priority of the MSC is to ensure safety of youth by ensuring the entrance area is supervised at all times. The MSC is also responsible for answering phones, providing information about the Boys and Girls Club Program to Parents, entering data into MTS, keeping the entryway clean and organized, and delivering excellent customer service. A good candidate must be able to multitask and be a positive role model! Bilingual preferred. KEY ROLES (Essential Job Responsibilities): Parent and Member Customer Service Build positive relationships with all members and create a good report with parents Answer questions about BGCWTV program and membership to parents and interested parties Manage the safe and efficient transition of members between arrival and departure to the Club Communication Management Communicate and model the club values of respect, responsibility and integrity Answer telephone calls and return any missed calls, emails, and voicemails promptly Communicate any upcoming events or important information regarding members or the program to parents Data Entry and Management Collect payment for new and renewing memberships and responsibly handle all money coming in Enter data from membership forms into MTS and file hardcopy Ensure that all membership files are accurate and up to date Cleaning and Facility Maintenance Accomplish assigned daily cleaning tasks Ensure that entryway is organized and that flyers and applications are always available at the front desk ADDITIONAL RESPONSIBILITIES: Attend monthly staff meeting and additional staff development trainings. Scanning and filing. Other duties as assigned RELATIONSHIPS: Internal: Maintain close, daily contact with Club members, Club staff (professional and volunteer), Club parents, and supervisor to receive/provide information, discuss issues, explain or interpret guidelines/instructions; instruct, and advise/counsel. External: Maintain contact with Club Director as needed to foster community relations. SKILLS/KNOWLEDGE REQUIRED: A minimum of one year prior work experience in a formal work setting. Strong communication skills, both verbal and written. Bilingual preferred. Group leadership skills, including an understanding of group dynamics. A positive attitude, integrity, and interest in helping youth become successful adults. Willingness to obtain CPR and First Aid Certifications (provided). Attention to detail One year of work experience in a Boys or Girls Club or similar organization, or in Customer Service field preferred. DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, nor limit the ability of the organization to create its own boundaries around employee work performance or compensation. Job Type: Part-time Pay: $14.20 per hour Expected hours: No more than 29.5 per week Schedule: Monday to Friday Work Location: In person