{"schemaVersion":"jobsearcher.job.v1","id":"79d1ec9c3f4b9d28fa1d04d9","url":"https://jobsearcher.com/jobs/79d1ec9c3f4b9d28fa1d04d9","canonicalUrl":"https://jobsearcher.com/jobs/79d1ec9c3f4b9d28fa1d04d9","title":"Application Support Analyst - Charlotte, NC","description":"Manage the day-to-day operation of the departmental specific software application or system. Identifies system requirements and solve moderately complex business problems. Assists users and trains staff on the use of applications or systems. Performs work with general supervision. Possesses an understanding of user needs, capacity and limitations of equipment, operating time, and desired results in order to provide solutions. Maintains strong interpersonal and communication skills.\n\nEssential Function:\n\nProvide first and second line application support, resolving technical queries, and communicating solutions directly to customers for the departmental specific application or system.\nResponsible for monitoring and responding to open tickets submitted through an incident management system\nTroubleshoot and escalate alerts that cannot be resolved to appropriate section\nPrioritize and handle service requests and incidents\nProgress issues and provide relevant information for troubleshooting or for clarification\nIdentify opportunities for process improvement and contribute to departmental initiatives for the departmental software application or system.\nResponsible for improving and documenting the technical processes around software or application support\nWork collaboratively with Account Managers on change requests, managing issues and establishing priorities\nEnsure the performance of daily health checks of the applications, scripts, and infrastructure by support team\nWork with the software or application developer to ensure the system is operating efficiently, install updates and troubleshoot.\nEstablish accounts and passwords and assist with issues regarding user accounts.\nOnboard and setup new Meck Administrators on the Learning Management System (LMS).\nResponsible for administrator functions for the enterprise Learning Management System (LMS) which includes assigning/launching e-learning courses, set-up and maintaining ILT classes, creating reports, troubleshooting, and responding to Learning Management System (LMS) issues.\nCreate ILT Events/Sessions for identified training classes.\nAct as a support and resource for departmental Learning Management System (LMS) Administrators.\nContact/support for departments with Extended Enterprise Learning Management System (LMS) users.","company":"Software Technology","rawCompany":"software technology","city":"Charlotte","state":"NC","isRemote":false,"isActive":false,"createdAt":"2026-08-06T16:25:00.933Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"611420","title":"Computer Training","slug":"computer-training"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Application Support Analyst - Charlotte, NC","description":"Manage the day-to-day operation of the departmental specific software application or system. Identifies system requirements and solve moderately complex business problems. Assists users and trains staff on the use of applications or systems. Performs work with general supervision. Possesses an understanding of user needs, capacity and limitations of equipment, operating time, and desired results in order to provide solutions. Maintains strong interpersonal and communication skills.\n\nEssential Function:\n\nProvide first and second line application support, resolving technical queries, and communicating solutions directly to customers for the departmental specific application or system.\nResponsible for monitoring and responding to open tickets submitted through an incident management system\nTroubleshoot and escalate alerts that cannot be resolved to appropriate section\nPrioritize and handle service requests and incidents\nProgress issues and provide relevant information for troubleshooting or for clarification\nIdentify opportunities for process improvement and contribute to departmental initiatives for the departmental software application or system.\nResponsible for improving and documenting the technical processes around software or application support\nWork collaboratively with Account Managers on change requests, managing issues and establishing priorities\nEnsure the performance of daily health checks of the applications, scripts, and infrastructure by support team\nWork with the software or application developer to ensure the system is operating efficiently, install updates and troubleshoot.\nEstablish accounts and passwords and assist with issues regarding user accounts.\nOnboard and setup new Meck Administrators on the Learning Management System (LMS).\nResponsible for administrator functions for the enterprise Learning Management System (LMS) which includes assigning/launching e-learning courses, set-up and maintaining ILT classes, creating reports, troubleshooting, and responding to Learning Management System (LMS) issues.\nCreate ILT Events/Sessions for identified training classes.\nAct as a support and resource for departmental Learning Management System (LMS) Administrators.\nContact/support for departments with Extended Enterprise Learning Management System (LMS) users.","datePosted":"2026-08-06T16:25:00.933Z","dateModified":"2026-08-06T16:25:00.933Z","hiringOrganization":{"@type":"Organization","name":"Software Technology","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Charlotte","addressRegion":"NC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"79d1ec9c3f4b9d28fa1d04d9"},"url":"https://jobsearcher.com/jobs/79d1ec9c3f4b9d28fa1d04d9"}}