{"schemaVersion":"jobsearcher.job.v1","id":"79c64e46c2a078f1d9b715a9","url":"https://jobsearcher.com/jobs/79c64e46c2a078f1d9b715a9","canonicalUrl":"https://jobsearcher.com/jobs/79c64e46c2a078f1d9b715a9","title":"Sr. Operations Program Manager","description":"Clearance Level\nNone\nCategory\nProgram Delivery and Execution\nLocation\nRemote, Working from the USA\n\nKey Skills For Success\n\nAffordable Care Act (ACA)\n\nCMS\n\nHealthcare Policies\n\nOperations\n\nTraining\n\nREQ#: RQ230556\nPublic Trust: Other\nRequisition Type: Regular\nYour Impact\n\nOwn your opportunity to be on the frontlines of health innovation. Deliver for America’s health agency missions and enhance lives for hundreds of millions every day.\n\nJob Description\n\nOversee complex programs that drive impactful mission outcomes for our customers as a Sr. Operations Program Manager. Here, you’ll see the bigger picture on mission initiatives and where your program management career can go at GDIT. As a Sr. Operations Program Manager, you'll join our team remotely to support the Centers for Medicare and Medicaid Services (CMS). Work visa sponsorship will not be provided for this role.\n\nAt GDIT, people are our differentiator. As a Sr. Operations Program Manager supporting CMS, you will be trusted to manage project schedules and tasks for operations team members, manage work assignments to project and contract scope, and build and maintain client trust. You will need to demonstrate a Consultant Mindset, understanding the bigger picture, breaking down complex problems to design actionable solutions, drive user adoption and champion continuous improvement, and build trust, managing expectations and leading with credibility. In this client-facing role, a typical day will include:\n\nProviding structure and guidance, work leadership, and management to multiple remote teams of healthcare business administrators, technical writers, and training professionals who support policy and programmatic questions about the Affordable Care Act.\nLeading the strategic structuring of operational workflows and auditing to ensure scalable, efficient, high quality and consistent service delivery.\nDesigning and implementing frameworks to monitor key operational metrics, including performance KPIs, service level adherence, and resource utilization.\nOverseeing the analysis and reduction of case backlogs, establishing governance models and continuous improvement initiatives based on ITIL best practices with a strong focus on incident, problem, and change management processes.\nCollaborating cross-functionally with development teams to standardize and optimize processes, drive data-informed decisions, and enhance overall operational transparency and accountability.\nEnsuring accurate and timely updates to project schedules and reporting for milestones, project progress, and other operational metrics.\nAttending or facilitating client meetings to identify business needs and provide recommendations for approaches to solving challenges with operations techniques.\nOverseeing the delivery of reports, dashboards and insights that analyze key operations and performance metrics.\nOverseeing the research and tracking of ongoing legislative and regulatory changes that impact program implementation and operations with a high degree of organization\nPresenting strategies to bridge policy, data, and system implementation in briefings and other formats to internal teams and CMS.\nProviding input or preparing technical reports/briefings based on the expert interpretation of analyzed data.\nOversee communication strategies for the ACA and NSA to enhance stakeholder engagement activities with a Human Centered Design mindset\nExecuting program strategies and leadership goals\nProviding direct supervision and mentorship of team members.\n\nREQUIRED QUALIFICATIONS:\n\nBachelor's degree\n10+ combined years of Policy Analyst, Training, and/or Healthcare Operations experience\nExperience working for the Centers for Medicare and Medicaid Services (CMS)\nExcellent oral, written and presentation communication skills, with a demonstrated ability to communicate complex technical topics to various stakeholders, management levels, and non-technical audiences, and to independently lead various meetings and technical calls\nExperience leading and managing teams, mentoring and providing performance management\nExperience using the Centers for Medicare and Medicaid Services (CMS) JIRA and Confluence tools\nExpert knowledge of health care policy, the ACA, CMS Operations, and related issues\nExperience coordinating with CMS/HHS to prepare for the public release of regulations and guidance related to agency policies and operations\nExperience creating schedules and timelines, tracking deliverables and metrics, and providing demonstrations and virtual trainings\nConsistent quality performance rated valued or higher (Internal candidates)\nCandidate must be able to obtain Public Trust clearance\nCandidate must have lived in the United States at least three (3) out of the last five (5) years\n\nPREFERRED QUALIFICATIONS:\n\nExperience working for CMS’s Center for Consumer Information and Insurance Oversight (CCIIO)\nExperience supporting Salesforce services and development\nStrong interpersonal skills to collaborate with customers and internal cross-functional teams\nSelf-motivated and well organized with strict attention to detail\nAbility to understand and manage customer expectations\nAbility to prioritize and work on multiple projects at the same time\nExcellent analytical skills, including the ability to integrate information from multiple sources\nAbility to work independently and interact regularly with government and non-government stakeholders at multiple levels of authority\n\nGDIT IS YOUR PLACE\n\nAt GDIT, the mission is our purpose, and our people are at the center of everything we do.\n\nGrowth: AI-powered career tool that identifies career steps and learning opportunities\nSupport: An internal mobility team focused on helping you achieve your career goals\nRewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off\nCommunity: Award-winning culture of innovation and a military-friendly workplace\n\nOWN YOUR OPPORTUNITY\n\nExplore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.\n\nWork Requirements\nYears of Experience\n\n10 + years of related experience\n\n* may vary based on technical training, certification(s), or degree\n\nCertification\n\nTravel Required\n\n10-25%\n\nSalary and Benefit Information\n\nThe likely salary range for this position is $157,250 - $212,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.\n\nOur Identity Verification Process\n\nAs part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.\n\nAbout Our Work\n\nWe are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.\n\nJoin our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.\n\nEqual Opportunity Employer / Individuals with Disabilities / Protected Veterans","company":"General Dynamics Information Technology","rawCompany":"generaldynamicsinformationtechnology","city":"Myrtle Point","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-10-18T09:05:29.344Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-9111.00","title":"Medical and Health Services Managers","slug":"medical-and-health-services-managers"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"}],"industries":[{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"541618","title":"Other Management Consulting Services","slug":"other-management-consulting-services"},{"code":"921190","title":"Other General Government Support","slug":"other-general-government-support"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Sr. Operations Program Manager","description":"Clearance Level\nNone\nCategory\nProgram Delivery and Execution\nLocation\nRemote, Working from the USA\n\nKey Skills For Success\n\nAffordable Care Act (ACA)\n\nCMS\n\nHealthcare Policies\n\nOperations\n\nTraining\n\nREQ#: RQ230556\nPublic Trust: Other\nRequisition Type: Regular\nYour Impact\n\nOwn your opportunity to be on the frontlines of health innovation. Deliver for America’s health agency missions and enhance lives for hundreds of millions every day.\n\nJob Description\n\nOversee complex programs that drive impactful mission outcomes for our customers as a Sr. Operations Program Manager. Here, you’ll see the bigger picture on mission initiatives and where your program management career can go at GDIT. As a Sr. Operations Program Manager, you'll join our team remotely to support the Centers for Medicare and Medicaid Services (CMS). Work visa sponsorship will not be provided for this role.\n\nAt GDIT, people are our differentiator. As a Sr. Operations Program Manager supporting CMS, you will be trusted to manage project schedules and tasks for operations team members, manage work assignments to project and contract scope, and build and maintain client trust. You will need to demonstrate a Consultant Mindset, understanding the bigger picture, breaking down complex problems to design actionable solutions, drive user adoption and champion continuous improvement, and build trust, managing expectations and leading with credibility. In this client-facing role, a typical day will include:\n\nProviding structure and guidance, work leadership, and management to multiple remote teams of healthcare business administrators, technical writers, and training professionals who support policy and programmatic questions about the Affordable Care Act.\nLeading the strategic structuring of operational workflows and auditing to ensure scalable, efficient, high quality and consistent service delivery.\nDesigning and implementing frameworks to monitor key operational metrics, including performance KPIs, service level adherence, and resource utilization.\nOverseeing the analysis and reduction of case backlogs, establishing governance models and continuous improvement initiatives based on ITIL best practices with a strong focus on incident, problem, and change management processes.\nCollaborating cross-functionally with development teams to standardize and optimize processes, drive data-informed decisions, and enhance overall operational transparency and accountability.\nEnsuring accurate and timely updates to project schedules and reporting for milestones, project progress, and other operational metrics.\nAttending or facilitating client meetings to identify business needs and provide recommendations for approaches to solving challenges with operations techniques.\nOverseeing the delivery of reports, dashboards and insights that analyze key operations and performance metrics.\nOverseeing the research and tracking of ongoing legislative and regulatory changes that impact program implementation and operations with a high degree of organization\nPresenting strategies to bridge policy, data, and system implementation in briefings and other formats to internal teams and CMS.\nProviding input or preparing technical reports/briefings based on the expert interpretation of analyzed data.\nOversee communication strategies for the ACA and NSA to enhance stakeholder engagement activities with a Human Centered Design mindset\nExecuting program strategies and leadership goals\nProviding direct supervision and mentorship of team members.\n\nREQUIRED QUALIFICATIONS:\n\nBachelor's degree\n10+ combined years of Policy Analyst, Training, and/or Healthcare Operations experience\nExperience working for the Centers for Medicare and Medicaid Services (CMS)\nExcellent oral, written and presentation communication skills, with a demonstrated ability to communicate complex technical topics to various stakeholders, management levels, and non-technical audiences, and to independently lead various meetings and technical calls\nExperience leading and managing teams, mentoring and providing performance management\nExperience using the Centers for Medicare and Medicaid Services (CMS) JIRA and Confluence tools\nExpert knowledge of health care policy, the ACA, CMS Operations, and related issues\nExperience coordinating with CMS/HHS to prepare for the public release of regulations and guidance related to agency policies and operations\nExperience creating schedules and timelines, tracking deliverables and metrics, and providing demonstrations and virtual trainings\nConsistent quality performance rated valued or higher (Internal candidates)\nCandidate must be able to obtain Public Trust clearance\nCandidate must have lived in the United States at least three (3) out of the last five (5) years\n\nPREFERRED QUALIFICATIONS:\n\nExperience working for CMS’s Center for Consumer Information and Insurance Oversight (CCIIO)\nExperience supporting Salesforce services and development\nStrong interpersonal skills to collaborate with customers and internal cross-functional teams\nSelf-motivated and well organized with strict attention to detail\nAbility to understand and manage customer expectations\nAbility to prioritize and work on multiple projects at the same time\nExcellent analytical skills, including the ability to integrate information from multiple sources\nAbility to work independently and interact regularly with government and non-government stakeholders at multiple levels of authority\n\nGDIT IS YOUR PLACE\n\nAt GDIT, the mission is our purpose, and our people are at the center of everything we do.\n\nGrowth: AI-powered career tool that identifies career steps and learning opportunities\nSupport: An internal mobility team focused on helping you achieve your career goals\nRewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off\nCommunity: Award-winning culture of innovation and a military-friendly workplace\n\nOWN YOUR OPPORTUNITY\n\nExplore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.\n\nWork Requirements\nYears of Experience\n\n10 + years of related experience\n\n* may vary based on technical training, certification(s), or degree\n\nCertification\n\nTravel Required\n\n10-25%\n\nSalary and Benefit Information\n\nThe likely salary range for this position is $157,250 - $212,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.\n\nOur Identity Verification Process\n\nAs part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.\n\nAbout Our Work\n\nWe are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.\n\nJoin our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.\n\nEqual Opportunity Employer / Individuals with Disabilities / Protected Veterans","datePosted":"2026-10-18T09:05:29.344Z","dateModified":"2026-10-18T09:05:29.344Z","hiringOrganization":{"@type":"Organization","name":"General Dynamics Information Technology","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Myrtle Point","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"79c64e46c2a078f1d9b715a9"},"url":"https://jobsearcher.com/jobs/79c64e46c2a078f1d9b715a9"}}