Customer Service Representative

About Us Sun Glow Inc. has proudly served the Portland community since 1972, delivering high-quality residential and commercial HVAC services. Our mission is simple: provide exceptional comfort and an outstanding customer experience. We're a stable, growing company that values long-term team development and promotes from within.Position Overview We are currently seeking a Customer Service Representative to join our team. This role is ideal for someone dependable, organized, and eager to build a long-term career. You'll be at the center of our operations - supporting customers, coordinating schedules, and occasionally assisting with dispatching to ensure smooth daily workflow. This position offers strong opportunities for career growth and advancement within the company, including pathways into operations, management, or specialized coordination roles.Key ResponsibilitiesDeliver excellent customer service via phone, email, and in-person communicationCoordinate daily scheduling of HVAC installations in collaboration with the Install ManagerPrepare and manage job and sales packetsCommunicate scheduling updates and resolve customer inquiries professionallyCoordinate with installers, vendors, subcontractors, and internal teamsAssist with permits, inspections, and project logisticsSchedule sales appointments and track leads in internal reporting systemsConduct follow-up "happy calls" after sales appointments and installationsSupport internal marketing efforts (referrals, neighborhood outreach, etc.)Assist with dispatching responsibilities as needed, helping route technicians efficientlyWhat We're Looking For We're looking for a reliable, detail-oriented professional who thrives in a fast-paced environment and is committed to consistency and teamwork.Requirements2+ years of experience in a fast-paced office or customer service environmentStrong organizational and multitasking skillsExcellent communication and problem-solving abilitiesProficiency in Microsoft Word, Outlook, and ExcelExperience with multi-line phone systemsProject coordination experience is a plusFamiliarity with GPS or mapping software is preferredSchedule And CompensationMonday - Friday, 8:00 AM - 5:00 PM (occasional overtime as needed)$25.00 - $28.00 per hour, depending on experienceBenefit Package100% employer-paid medical, dental, and vision insurance (employee coverage)401(k) with 4% company match2 weeks of paid vacation (accrued from day one, available after 90 days)7 paid holidays40 hours of sick time annuallyWhy Join Sun Glow?Clear opportunities for career advancement and internal growthSupportive team environment with strong leadershipStable, long-standing company with a great reputationOpportunity to expand your skillset across customer service, coordination, and dispatchingIf you're looking for a long-term opportunity with room to grow and make an impact, we'd love to hear from you.Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.customer service, admin, administrative, support, customer support, client support, client services, answering phones, receptionist, coordinator, dispatcher, csr, customer rep, green company, high tech, energy efficiency, scheduler, appointment generatorSalary: $25.00 - $28.00 per hour