{"schemaVersion":"jobsearcher.job.v1","id":"797939add80611e459aa290f","url":"https://jobsearcher.com/jobs/797939add80611e459aa290f","canonicalUrl":"https://jobsearcher.com/jobs/797939add80611e459aa290f","title":"Customer Satisfaction Representative","description":"Job Overview\nWe are seeking a dedicated and enthusiastic Customer Satisfaction Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills. This position is ideal for individuals who thrive in a fast-paced environment and are passionate about delivering outstanding customer experiences.\nDuties\nRespond promptly to customer inquiries via PHONE, then email, or chat, ensuring a high level of service.\nProvide accurate information regarding products and services\nAssist customers with order processing, quoting and scheduling.\nMaintain detailed records of customer interactions and transactions through our systems.\nAnalyze customer feedback to identify trends and areas for improvement.\nCollaborate with team members to resolve complex issues efficiently.\nUphold company standards for phone etiquette and professionalism in all communications.\nRequirements\nProven experience in customer service or customer support roles is preferred.\nStrong data entry skills with attention to detail.\nExcellent phone etiquette and communication skills.\nExperience with customer service is an important plus.\nAbility to analyze information effectively and provide solutions to customer issues.\nStrong problem-solving skills and the ability to work independently as well as part of a team.\nA positive attitude and a commitment to delivering exceptional service.\nBilingual (Spanish) will be an important plus\nJoin us in creating memorable experiences for our customers while developing your career in a supportive environment!\nJob Type: Full-time\nPay: $16.00 - $17.00 per hour\nBenefits:\n401(k)\nFlexible schedule\nHealth insurance\nOn-the-job training\nPaid time off\nVision insurance\nWork Location: In person","company":"Structural Technologies","rawCompany":"structural technologies","city":"Doswell","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-04-14T11:14:26.635Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"29-2099.08","title":"Patient Representatives","slug":"patient-representatives"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"488490","title":"Other Support Activities for Road Transportation","slug":"other-support-activities-for-road-transportation"},{"code":"561421","title":"Telephone Answering Services","slug":"telephone-answering-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Satisfaction Representative","description":"Job Overview\nWe are seeking a dedicated and enthusiastic Customer Satisfaction Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills. This position is ideal for individuals who thrive in a fast-paced environment and are passionate about delivering outstanding customer experiences.\nDuties\nRespond promptly to customer inquiries via PHONE, then email, or chat, ensuring a high level of service.\nProvide accurate information regarding products and services\nAssist customers with order processing, quoting and scheduling.\nMaintain detailed records of customer interactions and transactions through our systems.\nAnalyze customer feedback to identify trends and areas for improvement.\nCollaborate with team members to resolve complex issues efficiently.\nUphold company standards for phone etiquette and professionalism in all communications.\nRequirements\nProven experience in customer service or customer support roles is preferred.\nStrong data entry skills with attention to detail.\nExcellent phone etiquette and communication skills.\nExperience with customer service is an important plus.\nAbility to analyze information effectively and provide solutions to customer issues.\nStrong problem-solving skills and the ability to work independently as well as part of a team.\nA positive attitude and a commitment to delivering exceptional service.\nBilingual (Spanish) will be an important plus\nJoin us in creating memorable experiences for our customers while developing your career in a supportive environment!\nJob Type: Full-time\nPay: $16.00 - $17.00 per hour\nBenefits:\n401(k)\nFlexible schedule\nHealth insurance\nOn-the-job training\nPaid time off\nVision insurance\nWork Location: In person","datePosted":"2026-04-14T11:14:26.635Z","dateModified":"2026-04-14T11:14:26.635Z","hiringOrganization":{"@type":"Organization","name":"Structural Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Doswell","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"797939add80611e459aa290f"},"url":"https://jobsearcher.com/jobs/797939add80611e459aa290f"}}