{"schemaVersion":"jobsearcher.job.v1","id":"796ff8c775b3a2672d57a5ba","url":"https://jobsearcher.com/jobs/796ff8c775b3a2672d57a5ba","canonicalUrl":"https://jobsearcher.com/jobs/796ff8c775b3a2672d57a5ba","title":"Service Coordinator","description":"StarTech Computing, Inc. is seeking an experienced Service Coordinator to join our team!\nPOSITION SUMMARY:\nThe Service Coordinator is responsible for attaining maximum utilization of internal and field technical resources through daily dispatch of service requests, in addition to, superior customer service to our clients. Perform service request intake from clients; assign, schedule and dispatch service engineers for remote or on-site service according to urgency, contractual service level agreements (SLA). This position will make priority determinations of the customer issue in relation to availability of the engineers.\nPOSITION RESPONSIBILITIES:\nAct as the single point of contact to the client for all types of service requests\nProcess service requests as they arrive through our portal, phone, email, manual entry or direct client input.\nSchedule and assign internal and field technical resources on our dispatch portal and provide follow-up on activities.\nMonitor resource schedules to ensure prompt time entry on service requests.\nEscalate service requests that cannot be scheduled within agreed upon service levels to management.\nCommunication with clients: keeping them informed of incident progress, notifying them of impending changes or agreed outages.\nProvide superior client service, perception, and satisfaction in how clients experience expedient turnaround.\nEnter all work as service tickets into ticketing platform.\nAbility to work in a team and communicate effectively.\nUnderstand processes by completing assigned training materials.\nMonthly Time Approval Process:\nApproving and reconciling time entries\nReview and correct time entries specifically related to work role and billable indicator.\nQUALIFICATIONS:\nUnderstanding of support tools, techniques and how technology is used to support and coordinate business processes.\nInterpersonal skills such as strong communication skills, active listening, written and oral communication skills and customer-care.\nAt least 2 years of Dispatch/Customer Service/Vendor Management or Administrative positions.\nProficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.)\nAbility to self-motivate and multi-task.\nAbility to work in a dynamic and fast-paced environment.\nDriver's license, must have ability to commute to Red Wing.\nWORK ENVIRONMENT:\nWork is in person at our Red Wing office location.\nWork in this environment is considered medium physical work.\nMust be able to:\nSpeak to individuals with poise, voice control, confidence and professional integrity.\nRespond adequately to inquiries, requests or complaints.\nCommunicate effectively and efficiently.\nManage multiple high priority initiatives in a fast paced, highly technical environment.\nSuccessfully perform the planning, prioritization, assessment, assignment and administrative responsibilities of this position.\nPerform under stress, deal with people acting under stress and adapt when confronted with emergency technical situations.\nBe sensitive to cultural differences among individuals and groups of people.\nOperate/use a variety of job specific office machines and other office equipment.\nSit, walk, stand for extended periods of time.\nThis Job Is Ideal for Someone Who Is:\nPeople and team- oriented\nAdaptable/flexible\nDetail-oriented\nAbility to multi-task\nGreat communicator\nJob Type: Full-time\nPay: $35,000.00 - $42,000.00 per year\nBenefits:\nDental insurance\nEmployee assistance program\nHealth insurance\nLife insurance\nPaid time off\nVision insurance\nAbility to Commute:\nRed Wing, MN 55066 (Preferred)\nWork Location: In person","company":"Startech Computing","rawCompany":"startech computing","city":"Red Wing","state":"MN","isRemote":false,"isActive":false,"createdAt":"2026-08-04T00:14:23.084Z","occupations":[{"code":"43-5032.00","title":"Dispatchers, Except Police, Fire, and Ambulance","slug":"dispatchers-except-police-fire-and-ambulance"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Service Coordinator","description":"StarTech Computing, Inc. is seeking an experienced Service Coordinator to join our team!\nPOSITION SUMMARY:\nThe Service Coordinator is responsible for attaining maximum utilization of internal and field technical resources through daily dispatch of service requests, in addition to, superior customer service to our clients. Perform service request intake from clients; assign, schedule and dispatch service engineers for remote or on-site service according to urgency, contractual service level agreements (SLA). This position will make priority determinations of the customer issue in relation to availability of the engineers.\nPOSITION RESPONSIBILITIES:\nAct as the single point of contact to the client for all types of service requests\nProcess service requests as they arrive through our portal, phone, email, manual entry or direct client input.\nSchedule and assign internal and field technical resources on our dispatch portal and provide follow-up on activities.\nMonitor resource schedules to ensure prompt time entry on service requests.\nEscalate service requests that cannot be scheduled within agreed upon service levels to management.\nCommunication with clients: keeping them informed of incident progress, notifying them of impending changes or agreed outages.\nProvide superior client service, perception, and satisfaction in how clients experience expedient turnaround.\nEnter all work as service tickets into ticketing platform.\nAbility to work in a team and communicate effectively.\nUnderstand processes by completing assigned training materials.\nMonthly Time Approval Process:\nApproving and reconciling time entries\nReview and correct time entries specifically related to work role and billable indicator.\nQUALIFICATIONS:\nUnderstanding of support tools, techniques and how technology is used to support and coordinate business processes.\nInterpersonal skills such as strong communication skills, active listening, written and oral communication skills and customer-care.\nAt least 2 years of Dispatch/Customer Service/Vendor Management or Administrative positions.\nProficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.)\nAbility to self-motivate and multi-task.\nAbility to work in a dynamic and fast-paced environment.\nDriver's license, must have ability to commute to Red Wing.\nWORK ENVIRONMENT:\nWork is in person at our Red Wing office location.\nWork in this environment is considered medium physical work.\nMust be able to:\nSpeak to individuals with poise, voice control, confidence and professional integrity.\nRespond adequately to inquiries, requests or complaints.\nCommunicate effectively and efficiently.\nManage multiple high priority initiatives in a fast paced, highly technical environment.\nSuccessfully perform the planning, prioritization, assessment, assignment and administrative responsibilities of this position.\nPerform under stress, deal with people acting under stress and adapt when confronted with emergency technical situations.\nBe sensitive to cultural differences among individuals and groups of people.\nOperate/use a variety of job specific office machines and other office equipment.\nSit, walk, stand for extended periods of time.\nThis Job Is Ideal for Someone Who Is:\nPeople and team- oriented\nAdaptable/flexible\nDetail-oriented\nAbility to multi-task\nGreat communicator\nJob Type: Full-time\nPay: $35,000.00 - $42,000.00 per year\nBenefits:\nDental insurance\nEmployee assistance program\nHealth insurance\nLife insurance\nPaid time off\nVision insurance\nAbility to Commute:\nRed Wing, MN 55066 (Preferred)\nWork Location: In person","datePosted":"2026-08-04T00:14:23.084Z","dateModified":"2026-08-04T00:14:23.084Z","hiringOrganization":{"@type":"Organization","name":"Startech Computing","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Red Wing","addressRegion":"MN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"796ff8c775b3a2672d57a5ba"},"url":"https://jobsearcher.com/jobs/796ff8c775b3a2672d57a5ba"}}