{"schemaVersion":"jobsearcher.job.v1","id":"794fc3fc12e197eadb4cd71d","url":"https://jobsearcher.com/jobs/794fc3fc12e197eadb4cd71d","canonicalUrl":"https://jobsearcher.com/jobs/794fc3fc12e197eadb4cd71d","title":"IT Support Engineer","description":"DescriptionAs an IT Support Engineer on the DataServ/xFact team, you will provide on-site end user support at customer locations, troubleshooting and resolving issues related to devices, software, and connectivity. Success in this role requires strong communication skills, a customer-focused mindset, and the ability to adapt quickly to different environments while delivering exceptional technical support.Why You’ll Love UsWe care. We coach. We lead. It’s truly the people who make working here great. We are a collaborative environment and supportive of one another, providing flexibility when needed. As lifelong learners, promoting from within is a priority to provide our team members opportunities for internal mobility and growth. DataServ/xFact offers a competitive compensation plan including paid holidays, PPTO, discretionary bonuses, 401K (with match), medical, dental, vision, life, STD, and LTD benefits along with many other inclusive benefits and perks!About DataServ / XFactDataServ/xFact bring together nearly 40 years of experience delivering innovative technology solutions to public and commercial sectors. We combine a strong foundation in Technology with a fast growing, mission-driven team focused on building impactful solutions for our existing and growing customer base that spans the country. Our culture is collaborative, driven, and focused on doing meaningful work that creates real value.What You’ll DoRepresent DataServ/xFact in a positive and professional manner to colleagues, customer base and vendorsWork on-site at customer location(s)Serve as a primary liaison between the customer and the DataServ/xFact teams to ensure a strong line of communicationHelp desk responsibilitiesSupport and maintain customer technologies and ensure ongoing functionalityTroubleshoot hardware and software issues such as laptops, desktops, smartboards, projectors, printers, sound systems, application deployments and similar type technologiesParticipate in customer meetingsMaintain and update technical documentationParticipate in projectsDevelop processes, implement effective workflow and embrace best practicesPotential on-call responsibilities, as assignedBe a supportive team member to othersProvide redundancy and backup support for other team membersAll other duties as assignedAdditional Proficiencies We SeekStrong computer skills, including Microsoft Office products (Teams, Outlook, Excel, Word, PowerPoint)CompTIA certification (preferred but not required)Strong verbal and written communications and time management skillsCritical and analytical thinking skillsWhat We RequireRelevant prior work experienceLocal travel between customer sitesMechanically inclined; ability to use hand tools and climb laddersMeet physical demands of the position including, but not limited to, the ability to lift and handle up to 45 pounds of materials, bend, stoop and stretch as required for placement and retrieval of materials or equipment on shelving, with or without reasonable accommodationHonesty, integrity, and the desire to contribute to and support a close-knit teamPre-employment drug screening requiredPre-employment driver’s license and background checks requiredDataServ/xFact is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable laws, including race, color, religion, national origin, ancestry, age, gender, marital status, military status, sexual orientation, disability, or medical condition.","company":"Dataserv","rawCompany":"dataserv","city":"Newark","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-08-31T08:46:33.678Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Engineer","description":"DescriptionAs an IT Support Engineer on the DataServ/xFact team, you will provide on-site end user support at customer locations, troubleshooting and resolving issues related to devices, software, and connectivity. Success in this role requires strong communication skills, a customer-focused mindset, and the ability to adapt quickly to different environments while delivering exceptional technical support.Why You’ll Love UsWe care. We coach. We lead. It’s truly the people who make working here great. We are a collaborative environment and supportive of one another, providing flexibility when needed. As lifelong learners, promoting from within is a priority to provide our team members opportunities for internal mobility and growth. DataServ/xFact offers a competitive compensation plan including paid holidays, PPTO, discretionary bonuses, 401K (with match), medical, dental, vision, life, STD, and LTD benefits along with many other inclusive benefits and perks!About DataServ / XFactDataServ/xFact bring together nearly 40 years of experience delivering innovative technology solutions to public and commercial sectors. We combine a strong foundation in Technology with a fast growing, mission-driven team focused on building impactful solutions for our existing and growing customer base that spans the country. Our culture is collaborative, driven, and focused on doing meaningful work that creates real value.What You’ll DoRepresent DataServ/xFact in a positive and professional manner to colleagues, customer base and vendorsWork on-site at customer location(s)Serve as a primary liaison between the customer and the DataServ/xFact teams to ensure a strong line of communicationHelp desk responsibilitiesSupport and maintain customer technologies and ensure ongoing functionalityTroubleshoot hardware and software issues such as laptops, desktops, smartboards, projectors, printers, sound systems, application deployments and similar type technologiesParticipate in customer meetingsMaintain and update technical documentationParticipate in projectsDevelop processes, implement effective workflow and embrace best practicesPotential on-call responsibilities, as assignedBe a supportive team member to othersProvide redundancy and backup support for other team membersAll other duties as assignedAdditional Proficiencies We SeekStrong computer skills, including Microsoft Office products (Teams, Outlook, Excel, Word, PowerPoint)CompTIA certification (preferred but not required)Strong verbal and written communications and time management skillsCritical and analytical thinking skillsWhat We RequireRelevant prior work experienceLocal travel between customer sitesMechanically inclined; ability to use hand tools and climb laddersMeet physical demands of the position including, but not limited to, the ability to lift and handle up to 45 pounds of materials, bend, stoop and stretch as required for placement and retrieval of materials or equipment on shelving, with or without reasonable accommodationHonesty, integrity, and the desire to contribute to and support a close-knit teamPre-employment drug screening requiredPre-employment driver’s license and background checks requiredDataServ/xFact is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable laws, including race, color, religion, national origin, ancestry, age, gender, marital status, military status, sexual orientation, disability, or medical condition.","datePosted":"2026-08-31T08:46:33.678Z","dateModified":"2026-08-31T08:46:33.678Z","hiringOrganization":{"@type":"Organization","name":"Dataserv","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Newark","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"794fc3fc12e197eadb4cd71d"},"url":"https://jobsearcher.com/jobs/794fc3fc12e197eadb4cd71d"}}