Resort Reception Agent - $18/hour

DescriptionUnlock your potential at The Essex Resort & Spa!Join us on a journey where passion meets profession in the heart of Vermont's scenic countryside. We redefine hospitality excellence, offering more than just a job—it's an opportunity to join a dynamic team committed to crafting unforgettable experiences.Whether you're an experienced expert or an aspiring talent, our diverse career opportunities promise growth, fulfillment, and the chance to make a meaningful impact. From culinary maestros to hospitality enthusiasts, administrative aces to creative minds, there's a place for every skill set and aspiration within our family.Join us in creating magical moments for our guests, where every smile, every detail, and every interaction embodies the essence of true hospitality. At The Essex Resort & Spa, success knows no bounds. Dare to dream, dare to achieve, and let your career flourish in an environment where excellence is not just a goal, but a way of life.At The Essex, hospitality isn't just a profession—it's a passion for creating memorable experiences that exceed expectations. Join our team and be part of a vibrant community dedicated to providing unparalleled service and genuine warmth to every guest who walks through our doors. With a commitment to excellence and a culture that values teamwork and personal growth, The Essex offers an exciting opportunity to make a meaningful impact in the world of hospitality.BASIC FUNCTION: Front Desk Agents are a major part of the "personality" of the Conference Center and give help in both the initial and final impressions that the guests have of the Resort.Essential FunctionsAll room clerk functions, i.e. the friendly and efficient checking in and out of guests.All cashier functions to include accurate posting of charges to individuals and groups, and maintenance of cash receipts and hotel banks.Reservation functions including entering and updating group files.Concierge functions (instructing guest on local entertainment, etc.)Adhere to the policies of the Resort as set forth in the Employee Handbook and report any observed violations to Human Resources.Maintain the highest level of employee/guest relations.Maintain a good working relationship with all Departments.Monitoring, selling and posting items from the Sundries shop.Enthusiastically collecting guest feedback/comment cards.Mariginal FunctionsAbility to work any assigned shift/work schedule.Any other task, written or verbal, assigned by Management.QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCEHigh school diploma or equivalent experience/trainingAbility to accomplish necessary tasks on a computer.Ability to effectively communicate in the English language.BenefitsAt The Essex, we believe in investing in our team members' wellbeing and growth, offering a comprehensive benefits package designed to support both personal and professional development. From competitive compensation and healthcare options to opportunities for career advancement and ongoing training, we strive to provide a fulfilling work environment where every employee feels valued and empowered. Join us at The Essex and embark on a rewarding journey where your contributions are recognized and rewarded, and where you can thrive both professionally and personally.RequirementsEmployees classified as full time year round are entitled to participate in the following benefits after they have met the eligibility requirements:Medical Insurance (with Employer contribution)Dental Insurance (with Employer contribution)Vision InsuranceLife & Disability Insurance (Employer paid)Voluntary Life & Disability Insurance – for employee, spouse/domestic partner and child(ren) (supplemental – paid by employee)Medical Care Flexible Spending AccountDependent Care Account (for Daycare, elderly care or other dependent care)Short and Long Term Disability InsurancesAccident InsuranceCritical Illness Insurance for employee and spouse/domestic partnerPaid Time OffBereavement TimeAll employees at least 21 years of age or older, regardless of status, are eligible to participate in our 401(k) plan with Employer match after 1 year of employment.Property BenefitsEmployees of The Essex Resort & Spa can take advantage of the many benefits our property provides.On Property DiscountsRestaurantSpa (on treatments and products)Essex KitchenOther DiscountsMemberships to The Edge Sports & FitnessStays at the hotel for employee, friends and/or familyMovie tickets to Essex CinemasEssex Experience (varies by business)Stays at other New England Inns & Resorts as part of the NEIRA programSki passes to Smuggler’s Notch & Sugarbush/IKONOther BenefitsComplimentary use of the on-site fitness centerComplimentary use of the on-site Tennis courtsFree Stay at the Resort (once per year for Employee & a guest) with Breakfast included (must be at least 18 years of age)