Assistant Supervisor, Park Quality

Assistant Supervisor For Park QualityJoin us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!What you get to do:As an Assistant Supervisor for Park Quality, you'll lead an awesome team in delivering an exemplary level of guest service, including engaging with guests and maintaining a clean and safe environment through the park. As a team leader, you will model a positive attitude, a high level of energy and an unyielding commitment to quality. You will:Interact with others in a positive, professional mannerPerform job duties of the positions you're supervisingSupervise, train, and counsel AmbassadorsTracks labor to include daily scheduling and break managementEnsure completion of opening and closing proceduresControl guest flow in attraction waiting areasMaintain area cleanlinessProvide morning park prepCommunicate professionally and effectively with Ambassadors, Vendors and our GuestsPerform other duties as assignedWhat it takes to succeed:A passion for customer serviceExcellent multi-tasking and time management skillsOutstanding communication and problem-solving abilitiesActive listener with the ability to anticipate guests' needsFlexibility to perform varied dutiesWhat else is important:At least 16 years of ageAt least three (3) months of Ambassador experience or equivalent external experienceMust be able to act responsibly with a high attention to safetyMust be able to lift, push, pull and/or carry up to 50 lbsPosition engages in extensive walking and standing throughout entire work shiftPerform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)Perform cleaning duties; including use of cleaning chemicalsMust be willing to comply with all SEA grooming guidelines and employment standardsMust be able to work indoors and outdoors, in varying weather, to include extreme heatMust provide flexible, consistent availability (including nights, weekends and holidays) and adhere to our Holiday and Availability agreementConsistently practice safe work habits including the use of Personal Protection Equipment (PPE) and reporting unsafe situationsAbility to successfully complete all legal, company and department training requirements within established timelinesThe perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:FREE park admissionDiscounts on park admission tickets and passes for family and friendsPark discounts on food, merchandise, etc.Scholarship opportunitiesExclusive employee events and giveawaysEEO Employer:SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.