Supervisor - Medical Staff

As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. The primary role of the Supervisor Client Services is to work onsite with the client, managing the execution of multiple, complex projects in support of the client's visual merchandising campaigns. The Supervisor is responsible for retention and growth of the existing client base through individual efforts and efforts of the client services team to deliver profitable quality service. The Supervisor will manage a team that support and manage client assignments. Supervisors will work closely with client to develop project timelines, including communicating key dates to all parties involved in the project. Supervisors must demonstrate a positive attitude and communication in this client-facing rolesSupport your assigned client team in various aspects and stages of project executionExecute full lifecycle project management for visual merchandising campaigns, including (but not limited to) analysis of client project requirements, scoping, scheduling, approvals, timeline adjustment – including working with creative and production on-site teams as necessaryConstantly manage client expectations, as well as those of other agency and vendor partnersAct as an advocate and primary liaison between client and internal creative/production teamsSupervise and manage assigned team to ensure client deadlines and quality are met, including all account records and activities are completed within guidelines, policy and procedures.Identify potential risks; manage communication and change control processes when necessaryProvide Sr Manager Client Services and/or client with real-time status on projects and as requestedBuild and maintain client relationships with low and mid-level management.Act proactively to manage the business effectively.Keep management informed regularly of events/issues that could impact client relationship.Supervisory responsibilities include: interviewing, training, planning, assigning and directing work; evaluating work quality.Evaluate and monitor the quality and performance of all services provided to the Client by Quad.Work with the Sr Manager Client Services to recommend training, education and professional growth for Client team members.Directly mentor team of project managers to exceed Client-set expectations for communication, professionalism and preparedness.Own key high-profile category projects end-to-end for assigned area of responsibility.Lead special projects, as assigned.Bachelor's degree in advertising, communication, marketing or related field required.Experience : Minimum 4 years of experience including: retail marketing, corporate marketing department and advertising agency.Ability to inform and educate staff to support goals and objectives.Understanding of visual merchandising strategy, production design, print production, graphics fulfillment and logistics.Knowledge of customer services, retail structure, operations, account service/sales management, best practices and proven ability to communicate and implement.Ability to supervise and develop staff in a remote and/or hybrid team environment.Ability to understand and communicate issues verbally and in writing to clients, associates and management.Ability to relate to and develop relationships with Client's low and mid-level management.Ability to understand and manage the execution of tasks to achieve Client's business goals.Ability to achieve a spirit of teamwork and cooperation within the Client Service teamDemonstrate willingness to work together with peers and other Quad departments to improve quality and performance.Experience with MS Word, MS Excel, MS PowerPoint and Outlook.Travel as required, temporary assignments (out-of-town).Basic understanding of remote conductivity to communicate with Quad headquarters.com, CrossCap, ServiceNow, Workfront and PowerBi preferred#We offer comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits.Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws.