{"schemaVersion":"jobsearcher.job.v1","id":"78e84e1bb116dd00e16ee5e5","url":"https://jobsearcher.com/jobs/78e84e1bb116dd00e16ee5e5","canonicalUrl":"https://jobsearcher.com/jobs/78e84e1bb116dd00e16ee5e5","title":"Technical Support I","description":"Overview Technical Support II provides intermediate to advanced troubleshooting and technical resolution for router and networking applications. This role requires a strong grasp of networking principles and hands-on experience with VPNs, routing, and wireless technologies. Level 2 support also collaborates closely with internal engineering and sales teams to deliver solutions that meet customer requirements and contribute to advancing Managed Services programs.\r\nResponsibilities Investigate support cases within SLA and resolve more complex hardware and software issues related to routers and networking.\r\nAnalyze logs, system behavior, and error reports to isolate root causes and recommend solutions.\r\nParticipate in design discussions to tailor router configurations to meet unique customer requirements.\r\nAssist in writing and reviewing technical scopes of work (SOW), proposals, and technical documentation.\r\nConfigure advanced router features such as VPNs, port forwarding, static routes, and security policies.\r\nAuthor and maintain company knowledge sharing posts, configuration documentation, including standard operating procedures, troubleshooting guides, and FAQs.\r\nDeliver technical training sessions and knowledge transfers to internal staff and customers.\r\nAssist with device provisioning, firmware upgrades, and integration with third-party systems or customer infrastructure.\r\nParticipate in product testing and review.\r\nProvide hands-on remote support using remote access tools to guide customers through troubleshooting and configuration tasks.\r\nCollaborate with Level 1 support and act as a mentor/resource to internal teams.\r\nWork directly with product vendors as needed to escalate product-specific issues or receive advanced support.\r\nStay current with technological advancements, product features, and industry trends.\r\nQualifications Education: Bachelor's degree in information technology, computer science, or relevant field or may substitute education for relevant work experience\r\nExperience: 2–4 years of experience in a technical support or networking role with increasing responsibility.\r\nStrong understanding of wireless technologies (4G LTE, 5G, Wi-Fi), including cellular signal metrics and antenna placement.\r\nHands-on experience with router configuration via GUI and CLI, including VPN (IPSec, OpenVPN), VLAN, firewall rules, NAT, port forwarding, and routing protocols.\r\nExperience in supporting Private Cellular Network (PCN).\r\nFamiliarity with troubleshooting tools such as ping, traceroute, packet capture, and log analysis.\r\nProficient in documenting technical processes and communicating solutions to both technical and non-technical audiences.\r\nAble to manage multiple support cases concurrently while maintaining high customer satisfaction.\r\nAI or automation experience in accelerating incident resolution or support operations is a plus.\r\nTechnical Certifications Ericsson Mountaineer Program – Level 2 (Support)\r\nPeplink Certified Associate (PCA)\r\nCERTifications in Private Cellular Network (PCN)\r\nCertification in relevant technologies (e.g. CompTIA Network+ or CCNA) is desired\r\nPhysical & Environmental Requirements Position is primarily performed in a professional office environment\r\nMust be able to sit or stand for extended periods and use standard office equipment\r\nAdditional Requirements Occasional after-hours and weekend support may be required.\r\nMust be legally authorized to work in the United States\r\nMust be able to pass a criminal background check and drug screening\r\nLocation INS HQ – Richardson, TX (Dallas-Fort Worth Metro Area)\r\nEEO Statement Industrial Networking Solutions (INS) is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees. We maintain a drug-free workplace and conduct pre-employment substance abuse testing and criminal background checks.\r\nJ-18808-Ljbffr","company":"Paycom","rawCompany":"paycom","city":"Richardson","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-06-08T01:21:13.892Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support I","description":"Overview Technical Support II provides intermediate to advanced troubleshooting and technical resolution for router and networking applications. This role requires a strong grasp of networking principles and hands-on experience with VPNs, routing, and wireless technologies. Level 2 support also collaborates closely with internal engineering and sales teams to deliver solutions that meet customer requirements and contribute to advancing Managed Services programs.\r\nResponsibilities Investigate support cases within SLA and resolve more complex hardware and software issues related to routers and networking.\r\nAnalyze logs, system behavior, and error reports to isolate root causes and recommend solutions.\r\nParticipate in design discussions to tailor router configurations to meet unique customer requirements.\r\nAssist in writing and reviewing technical scopes of work (SOW), proposals, and technical documentation.\r\nConfigure advanced router features such as VPNs, port forwarding, static routes, and security policies.\r\nAuthor and maintain company knowledge sharing posts, configuration documentation, including standard operating procedures, troubleshooting guides, and FAQs.\r\nDeliver technical training sessions and knowledge transfers to internal staff and customers.\r\nAssist with device provisioning, firmware upgrades, and integration with third-party systems or customer infrastructure.\r\nParticipate in product testing and review.\r\nProvide hands-on remote support using remote access tools to guide customers through troubleshooting and configuration tasks.\r\nCollaborate with Level 1 support and act as a mentor/resource to internal teams.\r\nWork directly with product vendors as needed to escalate product-specific issues or receive advanced support.\r\nStay current with technological advancements, product features, and industry trends.\r\nQualifications Education: Bachelor's degree in information technology, computer science, or relevant field or may substitute education for relevant work experience\r\nExperience: 2–4 years of experience in a technical support or networking role with increasing responsibility.\r\nStrong understanding of wireless technologies (4G LTE, 5G, Wi-Fi), including cellular signal metrics and antenna placement.\r\nHands-on experience with router configuration via GUI and CLI, including VPN (IPSec, OpenVPN), VLAN, firewall rules, NAT, port forwarding, and routing protocols.\r\nExperience in supporting Private Cellular Network (PCN).\r\nFamiliarity with troubleshooting tools such as ping, traceroute, packet capture, and log analysis.\r\nProficient in documenting technical processes and communicating solutions to both technical and non-technical audiences.\r\nAble to manage multiple support cases concurrently while maintaining high customer satisfaction.\r\nAI or automation experience in accelerating incident resolution or support operations is a plus.\r\nTechnical Certifications Ericsson Mountaineer Program – Level 2 (Support)\r\nPeplink Certified Associate (PCA)\r\nCERTifications in Private Cellular Network (PCN)\r\nCertification in relevant technologies (e.g. CompTIA Network+ or CCNA) is desired\r\nPhysical & Environmental Requirements Position is primarily performed in a professional office environment\r\nMust be able to sit or stand for extended periods and use standard office equipment\r\nAdditional Requirements Occasional after-hours and weekend support may be required.\r\nMust be legally authorized to work in the United States\r\nMust be able to pass a criminal background check and drug screening\r\nLocation INS HQ – Richardson, TX (Dallas-Fort Worth Metro Area)\r\nEEO Statement Industrial Networking Solutions (INS) is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees. We maintain a drug-free workplace and conduct pre-employment substance abuse testing and criminal background checks.\r\nJ-18808-Ljbffr","datePosted":"2026-06-08T01:21:13.892Z","dateModified":"2026-06-08T01:21:13.892Z","hiringOrganization":{"@type":"Organization","name":"Paycom","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Richardson","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"78e84e1bb116dd00e16ee5e5"},"url":"https://jobsearcher.com/jobs/78e84e1bb116dd00e16ee5e5"}}