{"schemaVersion":"jobsearcher.job.v1","id":"78e2ca786ac897a8538d6014","url":"https://jobsearcher.com/jobs/78e2ca786ac897a8538d6014","canonicalUrl":"https://jobsearcher.com/jobs/78e2ca786ac897a8538d6014","title":"Client Access Representative Float","description":"Client Access Representative FloatTo perform complex/multiple clerical support functions within clinician office practices having a high volume of public contact where, due to the volume and type of services being provided, there exists the potential for highly stressful and challenging encounters. This position will be expected to float multiple clinic locations depending on where the need is within the region.\r\nThe Client Access Representative Float is responsible for the overall process of scheduling clients, collection of payment and maintaining current and updated client paperwork.\r\nDuties also include but are not limited to the following:\r\nArrive clients to the clinician practice. This process includes greeting the client, verifying all personal information (address, telephone, etc.), verifying method of payment, verifying insurance, collecting co-payment when applicable, entering necessary information into computer system, and providing any requested information to clients.\r\nSchedule clinicians' appointments and obtaining the clients benefits and eligibility.\r\nBump, cancel and handle no-show appointments according to established process.\r\nWork with clients, families and/or staff in handling and resolving problems that occur during the course of visit.\r\nProvide leadership with perception of clinician office practice services.\r\nRequest, prepare and ensure the completeness of the client health record.\r\nCollect and make change for payments received, complete receipt for client, and follow appropriate paperwork to record transaction.\r\nCompare daily cash amounts against daily transactions in order to ensure that records balance.\r\nVerify and coordinate client referrals.\r\nEffectively utilize all appropriate applications of the Electronic Medical Records.\r\nAnswer phone system, handle and/or direct call to appropriate area; place calls as requested by leadership.\r\nEffectively manage dynamic, potentially stressful client encounters.\r\nMaintain the general appearance of the waiting room or reception area; straighten magazines, chairs and other light furniture.\r\nMaintain working knowledge of all office equipment, fax, copiers, phones, etc.\r\nParticipate in service monitors and quality improvement programs.\r\nUse excellent guest relations skills in all interactions with clients, visitors and staff.\r\nPerform additional duties and projects as assigned by leadership.\r\nKnowledge, Skills, and Abilities:\r\nReceives minimal instruction on day-to-day work and receives general instruction on new assignments.\r\nExcellent oral, written and interpersonal communication skills required.\r\nMust have strong customer service orientation skills.\r\nAble to multi-task while being a team player.\r\nExcellent typing skills and ability to work with a computer.\r\nFlexibility and open to floating to different multiple locations.\r\nReliable transportation to get to area assigned.\r\nExperience and Education Qualifications:\r\nHigh school diploma or GED required.\r\nMinimum of 6 months of experience with customer service.\r\nSupervisory Requirements: None\r\nEmployment Requirements:\r\nSuccessful completion of background check including criminal record, driving record and abuse/neglect.\r\nRequires drivers of licensed company vehicles and those using their own vehicles for business purposes have the appropriate driver's license, insurance coverage, and meet the auto liability carrier's driver's criteria.\r\nCompletion of New Hire Orientation at the beginning of employment.\r\nAll training requirements including Relias Learning at the beginning of employment and annually thereafter.\r\nPhysical Requirements:\r\nADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body. Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift.\r\nSedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.\r\nPosition Perks & Benefits:\r\nPaid time off: full-time employees receive an attractive time off package to balance your work and personal life\r\nEmployee benefits package: full-time employees receive health, dental, vision, retirement, life, & more\r\nTop-notch training: initial, ongoing, comprehensive, and supportive\r\nCareer mobility: advancement opportunities/promoting from within\r\nWelcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.\r\nBrightli is on a Mission:\r\nA mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.\r\nAs a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.\r\nWe are an Equal Employment Opportunity Employer.\r\nBurrell Behavioral Health is a Smoke and Tobacco Free Workplace.","company":"Brightlitalent","rawCompany":"brightlitalent","city":"Springfield","state":"MO","isRemote":false,"isActive":false,"createdAt":"2026-05-08T01:35:43.540Z","occupations":[{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"29-2099.08","title":"Patient Representatives","slug":"patient-representatives"}],"industries":[{"code":"621498","title":"All Other Outpatient Care Centers","slug":"all-other-outpatient-care-centers"},{"code":"621999","title":"All Other Miscellaneous Ambulatory Health Care Services","slug":"all-other-miscellaneous-ambulatory-health-care-services"},{"code":"621111","title":"Offices of Physicians (except Mental Health Specialists)","slug":"offices-of-physicians-except-mental-health-specialists"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Access Representative Float","description":"Client Access Representative FloatTo perform complex/multiple clerical support functions within clinician office practices having a high volume of public contact where, due to the volume and type of services being provided, there exists the potential for highly stressful and challenging encounters. This position will be expected to float multiple clinic locations depending on where the need is within the region.\r\nThe Client Access Representative Float is responsible for the overall process of scheduling clients, collection of payment and maintaining current and updated client paperwork.\r\nDuties also include but are not limited to the following:\r\nArrive clients to the clinician practice. This process includes greeting the client, verifying all personal information (address, telephone, etc.), verifying method of payment, verifying insurance, collecting co-payment when applicable, entering necessary information into computer system, and providing any requested information to clients.\r\nSchedule clinicians' appointments and obtaining the clients benefits and eligibility.\r\nBump, cancel and handle no-show appointments according to established process.\r\nWork with clients, families and/or staff in handling and resolving problems that occur during the course of visit.\r\nProvide leadership with perception of clinician office practice services.\r\nRequest, prepare and ensure the completeness of the client health record.\r\nCollect and make change for payments received, complete receipt for client, and follow appropriate paperwork to record transaction.\r\nCompare daily cash amounts against daily transactions in order to ensure that records balance.\r\nVerify and coordinate client referrals.\r\nEffectively utilize all appropriate applications of the Electronic Medical Records.\r\nAnswer phone system, handle and/or direct call to appropriate area; place calls as requested by leadership.\r\nEffectively manage dynamic, potentially stressful client encounters.\r\nMaintain the general appearance of the waiting room or reception area; straighten magazines, chairs and other light furniture.\r\nMaintain working knowledge of all office equipment, fax, copiers, phones, etc.\r\nParticipate in service monitors and quality improvement programs.\r\nUse excellent guest relations skills in all interactions with clients, visitors and staff.\r\nPerform additional duties and projects as assigned by leadership.\r\nKnowledge, Skills, and Abilities:\r\nReceives minimal instruction on day-to-day work and receives general instruction on new assignments.\r\nExcellent oral, written and interpersonal communication skills required.\r\nMust have strong customer service orientation skills.\r\nAble to multi-task while being a team player.\r\nExcellent typing skills and ability to work with a computer.\r\nFlexibility and open to floating to different multiple locations.\r\nReliable transportation to get to area assigned.\r\nExperience and Education Qualifications:\r\nHigh school diploma or GED required.\r\nMinimum of 6 months of experience with customer service.\r\nSupervisory Requirements: None\r\nEmployment Requirements:\r\nSuccessful completion of background check including criminal record, driving record and abuse/neglect.\r\nRequires drivers of licensed company vehicles and those using their own vehicles for business purposes have the appropriate driver's license, insurance coverage, and meet the auto liability carrier's driver's criteria.\r\nCompletion of New Hire Orientation at the beginning of employment.\r\nAll training requirements including Relias Learning at the beginning of employment and annually thereafter.\r\nPhysical Requirements:\r\nADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body. Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift.\r\nSedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.\r\nPosition Perks & Benefits:\r\nPaid time off: full-time employees receive an attractive time off package to balance your work and personal life\r\nEmployee benefits package: full-time employees receive health, dental, vision, retirement, life, & more\r\nTop-notch training: initial, ongoing, comprehensive, and supportive\r\nCareer mobility: advancement opportunities/promoting from within\r\nWelcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.\r\nBrightli is on a Mission:\r\nA mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.\r\nAs a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.\r\nWe are an Equal Employment Opportunity Employer.\r\nBurrell Behavioral Health is a Smoke and Tobacco Free Workplace.","datePosted":"2026-05-08T01:35:43.540Z","dateModified":"2026-05-08T01:35:43.540Z","hiringOrganization":{"@type":"Organization","name":"Brightlitalent","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Springfield","addressRegion":"MO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"78e2ca786ac897a8538d6014"},"url":"https://jobsearcher.com/jobs/78e2ca786ac897a8538d6014"}}