{"schemaVersion":"jobsearcher.job.v1","id":"78c4f899656a912e913c0413","url":"https://jobsearcher.com/jobs/78c4f899656a912e913c0413","canonicalUrl":"https://jobsearcher.com/jobs/78c4f899656a912e913c0413","title":"Lead Application Support Engineer","description":"Title : Lead Application Support Engineer\nLocation : Dallas TX\nWilling to work in the 2nd shift from 11 am - 7 pm CT.\nJOB DESCRIPTION:\nThe Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm.\nWorks closely with development teams, infrastructure partners, and internal / external clients to raise and resolve technical support incidents.\nRESPONSIBILITIES:\nExperience with using ITIL Change, Incident and Problem management processes.\nResolve critical production issues by leading Major Incident calls, engaging accurate teams, and driving root cause analysis.\nTroubleshoot and debug system component(s) to resolve technical issues in sophisticated and highly regulated environments comprised of ground and cloud applications and services.\nAnalyze proposed application design(s) and provide feedback on potential gaps or provide recommendations for optimization.\nContribute to Monthly Service Reviews (MSR) with Development partners to go over KPI metrics.\nParticipate in Disaster Recovery / Loss of Region events (planned and unplanned) completing tasks and collecting evidence.\nCollaborate both within the team and across teams to resolve application issues and calls out as needed. Partner with development teams to provide feedback into the design and development stages of applications.\nSupport audit requests in a timely fashion providing needed documentation and evidence.\nPlan and implement certificate creation/renewals as needed.\nCreate, Modify and Monitor Dashboards to better catch potential issues and aide in observability.\nStrong ability to capture and analyze project requirements and translate them into technical specification(s).\nResolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams.\nReview and update knowledge articles and runbooks with application development teams to confirm information is up to date.\nIdentify and implement automation opportunities to reduce manual effort associated with application monitoring.\nImplement the pre-production/production application code deployment plans and end to end vendor application upgrade process (e.g., SNOW, SF, etc)\nAligns risk and control processes into day-to-day responsibilities to supervise and mitigate risk; advances appropriately.\nQUALIFICATIONS:\nMinimum of 8 years of related experience\nBachelor's degree and/or equivalent experience.\nHands on experience in distributed systems like Unix, Linux, Windows, SQL/PLSQL\nPreferred to have Mainframe troubleshooting and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid)\nGood to have Mainframe scheduling (Job abends, Predecessor/Successor)\nScheduling Tool experience (CA AutoSys, Control-M)\nFamiliarity working with relational databases (DB2, Oracle, Snowflake)\nMonitoring and Data Tools experience (Splunk, Dynatrace, Thousand Eyes, Grafana, Selenium, HiPam IBM Zolda)\nCloud Technologies (AWS services (S3,EC2,Lambda,SQS,IAM roles), Azure, OpenShift, RDS Aurora, Postgress) is preferred\nMiddleware experience (Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBoss)\nMessaging Queue Systems (IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, Kafka)\nScripting languages (Bash, Python, Ruby, Shell, Perl, JavaScript)\nProven experience with ETL tools (Informatica Datahub/IDQ, Talend)\nADDITIONAL QUALIFICATIONS:\nCultivates a culture where integrity and visibility are encouraged.\nStays ahead of on changes in their own specialist area and seeks out learning opportunities to ensure knowledge is up to date.\nInvest effort to individually mentor others.\nBuild collaborative teams across the organization.\nJob Type: Full-time\nPay: $115,000.00 - $120,000.00 per year\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nFlexible schedule\nHealth insurance\nLife insurance\nPaid time off\nRetirement plan\nCompensation Package:\nBonus opportunities\nSchedule:\n8 hour shift\nExperience:\nTechnical support: 10 years (Required)\nLinux/Unix: 10 years (Required)\nWindows: 10 years (Required)\nRed Hat OpenShift: 10 years (Required)\nETL: 7 years (Required)\nShell Scripting: 7 years (Required)\nJavaScript: 10 years (Required)\nMainframe development: 10 years (Required)\nAbility to Commute:\nCoppell, TX 75019 (Preferred)\nAbility to Relocate:\nCoppell, TX 75019: Relocate before starting work (Preferred)\nWork Location: In person","company":"Multihires","rawCompany":"multihires","city":"Coppell","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-08-06T12:19:19.544Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Lead Application Support Engineer","description":"Title : Lead Application Support Engineer\nLocation : Dallas TX\nWilling to work in the 2nd shift from 11 am - 7 pm CT.\nJOB DESCRIPTION:\nThe Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm.\nWorks closely with development teams, infrastructure partners, and internal / external clients to raise and resolve technical support incidents.\nRESPONSIBILITIES:\nExperience with using ITIL Change, Incident and Problem management processes.\nResolve critical production issues by leading Major Incident calls, engaging accurate teams, and driving root cause analysis.\nTroubleshoot and debug system component(s) to resolve technical issues in sophisticated and highly regulated environments comprised of ground and cloud applications and services.\nAnalyze proposed application design(s) and provide feedback on potential gaps or provide recommendations for optimization.\nContribute to Monthly Service Reviews (MSR) with Development partners to go over KPI metrics.\nParticipate in Disaster Recovery / Loss of Region events (planned and unplanned) completing tasks and collecting evidence.\nCollaborate both within the team and across teams to resolve application issues and calls out as needed. Partner with development teams to provide feedback into the design and development stages of applications.\nSupport audit requests in a timely fashion providing needed documentation and evidence.\nPlan and implement certificate creation/renewals as needed.\nCreate, Modify and Monitor Dashboards to better catch potential issues and aide in observability.\nStrong ability to capture and analyze project requirements and translate them into technical specification(s).\nResolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams.\nReview and update knowledge articles and runbooks with application development teams to confirm information is up to date.\nIdentify and implement automation opportunities to reduce manual effort associated with application monitoring.\nImplement the pre-production/production application code deployment plans and end to end vendor application upgrade process (e.g., SNOW, SF, etc)\nAligns risk and control processes into day-to-day responsibilities to supervise and mitigate risk; advances appropriately.\nQUALIFICATIONS:\nMinimum of 8 years of related experience\nBachelor's degree and/or equivalent experience.\nHands on experience in distributed systems like Unix, Linux, Windows, SQL/PLSQL\nPreferred to have Mainframe troubleshooting and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid)\nGood to have Mainframe scheduling (Job abends, Predecessor/Successor)\nScheduling Tool experience (CA AutoSys, Control-M)\nFamiliarity working with relational databases (DB2, Oracle, Snowflake)\nMonitoring and Data Tools experience (Splunk, Dynatrace, Thousand Eyes, Grafana, Selenium, HiPam IBM Zolda)\nCloud Technologies (AWS services (S3,EC2,Lambda,SQS,IAM roles), Azure, OpenShift, RDS Aurora, Postgress) is preferred\nMiddleware experience (Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBoss)\nMessaging Queue Systems (IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, Kafka)\nScripting languages (Bash, Python, Ruby, Shell, Perl, JavaScript)\nProven experience with ETL tools (Informatica Datahub/IDQ, Talend)\nADDITIONAL QUALIFICATIONS:\nCultivates a culture where integrity and visibility are encouraged.\nStays ahead of on changes in their own specialist area and seeks out learning opportunities to ensure knowledge is up to date.\nInvest effort to individually mentor others.\nBuild collaborative teams across the organization.\nJob Type: Full-time\nPay: $115,000.00 - $120,000.00 per year\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nFlexible schedule\nHealth insurance\nLife insurance\nPaid time off\nRetirement plan\nCompensation Package:\nBonus opportunities\nSchedule:\n8 hour shift\nExperience:\nTechnical support: 10 years (Required)\nLinux/Unix: 10 years (Required)\nWindows: 10 years (Required)\nRed Hat OpenShift: 10 years (Required)\nETL: 7 years (Required)\nShell Scripting: 7 years (Required)\nJavaScript: 10 years (Required)\nMainframe development: 10 years (Required)\nAbility to Commute:\nCoppell, TX 75019 (Preferred)\nAbility to Relocate:\nCoppell, TX 75019: Relocate before starting work (Preferred)\nWork Location: In person","datePosted":"2026-08-06T12:19:19.544Z","dateModified":"2026-08-06T12:19:19.544Z","hiringOrganization":{"@type":"Organization","name":"Multihires","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Coppell","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"78c4f899656a912e913c0413"},"url":"https://jobsearcher.com/jobs/78c4f899656a912e913c0413"}}