{"schemaVersion":"jobsearcher.job.v1","id":"78ac15a831efc6502e667fb5","url":"https://jobsearcher.com/jobs/78ac15a831efc6502e667fb5","canonicalUrl":"https://jobsearcher.com/jobs/78ac15a831efc6502e667fb5","title":"Technical Support","description":"Description\n\nThe Technical Support Coordinator serves as the primary point of contact for field technicians and customers, ensuring timely responses to service requests and efficient resolution of technical and operational issues. This role is responsible for monitoring service activities, identifying and escalating concerns, coordinating support efforts, and maintaining accurate documentation in accordance with company standards and customer-specific requirements.\n\nKey Responsibilities\nReceive and manage inbound calls from field technicians requesting assistance, reporting service status, or seeking direction while onsite.\nConduct outbound communications with field technicians to obtain updates, provide guidance, and ensure service requests are progressing appropriately.\nMonitor service activity and proactively follow up on jobs that exceed expected onsite timeframes or require immediate attention.\nSupport field technicians in resolving a wide variety of issues encountered at customer retail and business locations.\nCoordinate resources, equipment, and customer requirements to ensure technicians are fully prepared prior to service dispatch.\nProvide direction and real-time support to technicians performing service work in the field.\nDocument service updates, technician notes, and job status information accurately within internal and customer-specific systems.\nEnsure all customer and company procedures, processes, and service-level expectations are followed.\nVerify completion of service requests and close work orders within internal databases and customer platforms.\nMaintain clear communication with customers, technicians, and internal teams throughout the service lifecycle.\nQualifications\nExperience in technical support, help desk, dispatch, service coordination, or customer support environments.\nStrong customer service and communication skills.\nAbility to multitask and prioritize in a fast-paced, high-volume environment.\nStrong problem-solving and troubleshooting abilities.\nExcellent organizational skills and attention to detail.\nProficiency with ticketing systems, databases, and Microsoft Office applications.\nAbility to effectively support and coordinate remote field technicians.\nPreferred Skills\nTechnical Support\nCustomer Service\nHelp Desk Support\nService Coordination\nDispatch Operations\nTroubleshooting\nWork Order Management\nTechnical Documentation\nField Service Support\nCommunication and Problem Solving\n\nJob Type & Location\n\nThis is a Contract position based out of Madison, WI.\n\nPay and Benefits\n\nThe pay range for this position is $20.00 - $20.00/hr.\n\nEligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)\n\nWorkplace Type\n\nThis is a fully onsite position in Madison,WI.\n\nApplication Deadline\n\nThis position is anticipated to close on Aug 26, 2026.\n\nAbout TEKsystems\n\nWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.\n\nThe company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.\n\nAbout TEKsystems and TEKsystems Global Services\n\nWe’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.\n\nThe company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.\n\nSan Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.\n\nMassachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\n\nUse of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.","company":"Teksystem","rawCompany":"teksystem","city":"Madison","state":"WI","isRemote":false,"isActive":false,"createdAt":"2026-08-19T18:46:02.801Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"17-3029.00","title":"Engineering Technologists and Technicians, Except Drafters, All Other","slug":"engineering-technologists-and-technicians-except-drafters-all-other"}],"industries":[{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"561990","title":"All Other Support Services","slug":"all-other-support-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support","description":"Description\n\nThe Technical Support Coordinator serves as the primary point of contact for field technicians and customers, ensuring timely responses to service requests and efficient resolution of technical and operational issues. This role is responsible for monitoring service activities, identifying and escalating concerns, coordinating support efforts, and maintaining accurate documentation in accordance with company standards and customer-specific requirements.\n\nKey Responsibilities\nReceive and manage inbound calls from field technicians requesting assistance, reporting service status, or seeking direction while onsite.\nConduct outbound communications with field technicians to obtain updates, provide guidance, and ensure service requests are progressing appropriately.\nMonitor service activity and proactively follow up on jobs that exceed expected onsite timeframes or require immediate attention.\nSupport field technicians in resolving a wide variety of issues encountered at customer retail and business locations.\nCoordinate resources, equipment, and customer requirements to ensure technicians are fully prepared prior to service dispatch.\nProvide direction and real-time support to technicians performing service work in the field.\nDocument service updates, technician notes, and job status information accurately within internal and customer-specific systems.\nEnsure all customer and company procedures, processes, and service-level expectations are followed.\nVerify completion of service requests and close work orders within internal databases and customer platforms.\nMaintain clear communication with customers, technicians, and internal teams throughout the service lifecycle.\nQualifications\nExperience in technical support, help desk, dispatch, service coordination, or customer support environments.\nStrong customer service and communication skills.\nAbility to multitask and prioritize in a fast-paced, high-volume environment.\nStrong problem-solving and troubleshooting abilities.\nExcellent organizational skills and attention to detail.\nProficiency with ticketing systems, databases, and Microsoft Office applications.\nAbility to effectively support and coordinate remote field technicians.\nPreferred Skills\nTechnical Support\nCustomer Service\nHelp Desk Support\nService Coordination\nDispatch Operations\nTroubleshooting\nWork Order Management\nTechnical Documentation\nField Service Support\nCommunication and Problem Solving\n\nJob Type & Location\n\nThis is a Contract position based out of Madison, WI.\n\nPay and Benefits\n\nThe pay range for this position is $20.00 - $20.00/hr.\n\nEligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)\n\nWorkplace Type\n\nThis is a fully onsite position in Madison,WI.\n\nApplication Deadline\n\nThis position is anticipated to close on Aug 26, 2026.\n\nAbout TEKsystems\n\nWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.\n\nThe company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.\n\nAbout TEKsystems and TEKsystems Global Services\n\nWe’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.\n\nThe company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.\n\nSan Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.\n\nMassachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\n\nUse of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.","datePosted":"2026-08-19T18:46:02.801Z","dateModified":"2026-08-19T18:46:02.801Z","hiringOrganization":{"@type":"Organization","name":"Teksystem","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Madison","addressRegion":"WI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"78ac15a831efc6502e667fb5"},"url":"https://jobsearcher.com/jobs/78ac15a831efc6502e667fb5"}}