{"schemaVersion":"jobsearcher.job.v1","id":"786b46b9ee6337b1794e1e7e","url":"https://jobsearcher.com/jobs/786b46b9ee6337b1794e1e7e","canonicalUrl":"https://jobsearcher.com/jobs/786b46b9ee6337b1794e1e7e","title":"Associate Services Representative - Contract","description":"Contract Duration: Mid‑March through end of July\nSchedule: 20–24 hours/week, Tuesday–Thursday, 10:00am–4:00pm EST\nPay Rate: $20.00/hour\nLocation: Onsite in Cambridge, MA (Training in mid/late March can be completed remotely)\nnextSource is seeking a detail‑oriented Associate Services Specialist (Contract) to support a client program during a peak operational period. This temporary role plays an essential part in delivering a smooth and accurate employment experience for Associates—from onboarding through offboarding.\nThis position is ideal for someone who thrives in fast‑paced, high‑volume environments, enjoys structured processes, and takes pride in delivering exceptional service. You will serve as a primary point of contact for associates, manage multiple concurrent onboarding workflows, and collaborate with internal teams including Program Management, HR, Payroll, HRIS, and Compliance.\nWe're seeking candidates in commutable distance of Cambridge, MA.\nKey Responsibilities\nCustomer Service & Associate Support\nProvide high‑quality support to associates via phone and email.\nConduct welcome calls, explain onboarding steps, and complete check‑ins after assignment start.\nManage inquiries through Dynamics 365 ticketing system to meet resolution expectations.\nOnboarding & Background Processing\nComplete onboarding steps accurately and on time to support targeted start dates.\nUnderstand specific client requirements and SOPs\nReview all onboarding documents for accuracy and completeness.\nEvaluate background and drug screen results, escalate when needed, and follow pre‑adverse/adverse action procedures.\nVMS & HRIS Record Management\nEnter and maintain data in VMS platforms in alignment with client requirements.\nEnsure timecards, expenses, and payroll‑related items are submitted, approved, and resolved promptly.\nMaintain onboarding records, update HRIS files, and keep all trackers current.\nOffboarding\nManage end‑of‑assignment offboarding in accordance with client requirements and internal HR practices.\nEducation & Work Experience\nHigh school diploma or GED required; Associate degree or higher preferred.\n1-2 years of experience in an administrative and/or customer service role.\nTechnical Requirements\nAbility to work across multiple systems simultaneously.\nAbility to create reports and summarize data using Excel.\nPreferred\nExperience with UltiPro or similar HRIS systems, Microsoft Office 365, and VMS tools.\nBackground in high‑volume onboarding with exposure to background check processes and adverse action protocols.\nStrong understanding of HR policies, co‑employment risk, and worker classification.\nCore Competencies\nStrong communication skills (written and verbal)\nCritical thinking and problem‑solving abilities\nHigh attention to detail and accuracy\nExcellent customer and client service orientation\nEffective time management and multitasking skills\nTeam‑oriented with strong follow‑up and active‑listening skills\nWhat Success Looks Like\nConsistently high SLA compliance on case resolution\nFast, accurate onboarding turnaround times\nStrong associate satisfaction scores\nReliable documentation and record accuracy\nClear, proactive communication across stakeholders\nWork Conditions & Travel\nThis job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This is largely a sedentary role; however, it may require the ability to lift files or other objects (up to fifteen pounds). Minimal travel may be required.\nCore values are the bedrock of our organizational culture and the guiding principles for all employees. Embracing these values leads to individual and collective success, fostering a positive work environment and strong relationships. Our company competencies encapsulate our values and business practices, ensuring every team member enjoys a fulfilling and productive experience.\nPASSION\nGenerating positive energy among clients, suppliers, employees, and co-workers is at our core. This energy inspires high-quality performance and encourages a continuous quest for excellence.\nENGAGEMENT\nWe embrace the differences and uniqueness of all aspects of our business, including talent, clients, suppliers, and industry segments. Recognizing these differences inside and outside the organization broadens perspective and knowledge and catalyzes new opportunities.\nACCOUNTABILITY\nTaking responsibility for reaching a goal or completing a task improves performance, increases feelings of competency, and strengthens commitment. Delivering on time demonstrates trust and dependability, essential building blocks for success.\nEXTRAORDINARY TEAMWORK\nCollaboration produces innovative ideas and initiatives that generate market-leading results. Constructive teamwork creates a safe and honest environment for experimentation, creativity, coaching, and improved performance.\nINNOVATION\nWe strive to outthink and outperform the competition. We constantly drive and encourage creative ideas and solutions that add value and foster continuous improvement.\nINTEGRITY\nIntegrity is central to building trust in all business areas. It is the foundation for establishing meaningful relationships and ensures the preservation of high-quality and ethical practices.\nnextSource is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason.\nnextSource is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at talent@nextSource.com.","company":"Nextsource Connect","rawCompany":"nextsource connect","city":"Somerville","state":"MA","isRemote":false,"isActive":false,"createdAt":"2026-07-16T18:44:23.231Z","occupations":[{"code":"43-9061.00","title":"Office Clerks, General","slug":"office-clerks-general"},{"code":"43-6014.00","title":"Secretaries and Administrative Assistants, Except Legal, Medical, and Executive","slug":"secretaries-and-administrative-assistants-except-legal-medical-and-executive"},{"code":"43-9199.00","title":"Office and Administrative Support Workers, All Other","slug":"office-and-administrative-support-workers-all-other"}],"industries":[{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"},{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Associate Services Representative - Contract","description":"Contract Duration: Mid‑March through end of July\nSchedule: 20–24 hours/week, Tuesday–Thursday, 10:00am–4:00pm EST\nPay Rate: $20.00/hour\nLocation: Onsite in Cambridge, MA (Training in mid/late March can be completed remotely)\nnextSource is seeking a detail‑oriented Associate Services Specialist (Contract) to support a client program during a peak operational period. This temporary role plays an essential part in delivering a smooth and accurate employment experience for Associates—from onboarding through offboarding.\nThis position is ideal for someone who thrives in fast‑paced, high‑volume environments, enjoys structured processes, and takes pride in delivering exceptional service. You will serve as a primary point of contact for associates, manage multiple concurrent onboarding workflows, and collaborate with internal teams including Program Management, HR, Payroll, HRIS, and Compliance.\nWe're seeking candidates in commutable distance of Cambridge, MA.\nKey Responsibilities\nCustomer Service & Associate Support\nProvide high‑quality support to associates via phone and email.\nConduct welcome calls, explain onboarding steps, and complete check‑ins after assignment start.\nManage inquiries through Dynamics 365 ticketing system to meet resolution expectations.\nOnboarding & Background Processing\nComplete onboarding steps accurately and on time to support targeted start dates.\nUnderstand specific client requirements and SOPs\nReview all onboarding documents for accuracy and completeness.\nEvaluate background and drug screen results, escalate when needed, and follow pre‑adverse/adverse action procedures.\nVMS & HRIS Record Management\nEnter and maintain data in VMS platforms in alignment with client requirements.\nEnsure timecards, expenses, and payroll‑related items are submitted, approved, and resolved promptly.\nMaintain onboarding records, update HRIS files, and keep all trackers current.\nOffboarding\nManage end‑of‑assignment offboarding in accordance with client requirements and internal HR practices.\nEducation & Work Experience\nHigh school diploma or GED required; Associate degree or higher preferred.\n1-2 years of experience in an administrative and/or customer service role.\nTechnical Requirements\nAbility to work across multiple systems simultaneously.\nAbility to create reports and summarize data using Excel.\nPreferred\nExperience with UltiPro or similar HRIS systems, Microsoft Office 365, and VMS tools.\nBackground in high‑volume onboarding with exposure to background check processes and adverse action protocols.\nStrong understanding of HR policies, co‑employment risk, and worker classification.\nCore Competencies\nStrong communication skills (written and verbal)\nCritical thinking and problem‑solving abilities\nHigh attention to detail and accuracy\nExcellent customer and client service orientation\nEffective time management and multitasking skills\nTeam‑oriented with strong follow‑up and active‑listening skills\nWhat Success Looks Like\nConsistently high SLA compliance on case resolution\nFast, accurate onboarding turnaround times\nStrong associate satisfaction scores\nReliable documentation and record accuracy\nClear, proactive communication across stakeholders\nWork Conditions & Travel\nThis job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This is largely a sedentary role; however, it may require the ability to lift files or other objects (up to fifteen pounds). Minimal travel may be required.\nCore values are the bedrock of our organizational culture and the guiding principles for all employees. Embracing these values leads to individual and collective success, fostering a positive work environment and strong relationships. Our company competencies encapsulate our values and business practices, ensuring every team member enjoys a fulfilling and productive experience.\nPASSION\nGenerating positive energy among clients, suppliers, employees, and co-workers is at our core. This energy inspires high-quality performance and encourages a continuous quest for excellence.\nENGAGEMENT\nWe embrace the differences and uniqueness of all aspects of our business, including talent, clients, suppliers, and industry segments. Recognizing these differences inside and outside the organization broadens perspective and knowledge and catalyzes new opportunities.\nACCOUNTABILITY\nTaking responsibility for reaching a goal or completing a task improves performance, increases feelings of competency, and strengthens commitment. Delivering on time demonstrates trust and dependability, essential building blocks for success.\nEXTRAORDINARY TEAMWORK\nCollaboration produces innovative ideas and initiatives that generate market-leading results. Constructive teamwork creates a safe and honest environment for experimentation, creativity, coaching, and improved performance.\nINNOVATION\nWe strive to outthink and outperform the competition. We constantly drive and encourage creative ideas and solutions that add value and foster continuous improvement.\nINTEGRITY\nIntegrity is central to building trust in all business areas. It is the foundation for establishing meaningful relationships and ensures the preservation of high-quality and ethical practices.\nnextSource is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason.\nnextSource is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at talent@nextSource.com.","datePosted":"2026-07-16T18:44:23.231Z","dateModified":"2026-07-16T18:44:23.231Z","hiringOrganization":{"@type":"Organization","name":"Nextsource Connect","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Somerville","addressRegion":"MA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"786b46b9ee6337b1794e1e7e"},"url":"https://jobsearcher.com/jobs/786b46b9ee6337b1794e1e7e"}}