{"schemaVersion":"jobsearcher.job.v1","id":"7825b19a22a180316cb2e537","url":"https://jobsearcher.com/jobs/7825b19a22a180316cb2e537","canonicalUrl":"https://jobsearcher.com/jobs/7825b19a22a180316cb2e537","title":"Queue Coordinator","description":"Are you ready to make a meaningful impact with a company that values your technical ambition?\nJoin us and experience a company where your contributions truly make a difference!\n\nQUEUE/ WORKFLOW COORDINATOR needed!\n\nMust have TS/SCI with active polygraph.\nTicket Management Group, Workflow Coordinators Team\nHours: SAT-SUN, 6am - 6pm , M-T, 7am - 3pm\n\nKEY RESPONSIBILITIES\n\nTicket Management- Workflow queue Coordinator.\n\n*Serve as a point of contact for ticket routing, providing support via telephone, chat and email to customers and technicians.\n\n*Validate incoming tickets to ensure they are complete, accurate and compliant with documentation and workflow standings.\n\n*Monitor queues and SLAs, prioritizing and assigning tickets according to urgencyand impact, and remaining SLA time.\n\n*Track progress of assigned work, following up with technicians or teams to prevent SLA breaches.\n\n*Escalate complex, high-impact, or stalled tickets to higher-level support or management, following defined paths.\n\n* Collaborate with support teams to improve ticket quality, routing accuracy, and overall workflow efficiaency.\n\n*This is mission essential work, so may include work on holidays if needed.\n\nRequirements:\nNo cert required.\nHS or GED and 10 years of experience\n\nOR\nBS and 5 years of experience.\n\nMust have excellent interpersonal skills and communication abilities.\nMust have MS Office Suite experience.\n\nApproximate salary range: $86,800-$103,000\nA variety of factors impact the final salary offered, including, but not limited to, geographic location, contract labor categories and wage rates, relevant work experience, specialized skills and competencies, education, and certifications.\n\n401(k) with 6% company match - VESTS IMMEDIATELY\n\nMedical Insurance (with HSA and HRA options)\nDental and Vision Insurance\nLife and Disability Insurance\n\nComplimentary Identity Theft Protection\n\nTuition/Certification Reimbursement\nPaid Time Off\nReferral bonuses\nAnd more!\n\n+++Can also apply to www.flashtg.com or send resume directly to dmagruder@flashtg.com.\n\nAt Flash Technology Group, we truly care about our team, offering flexibility for a balanced life, competitive compensation, and a robust benefits package that supports you and your family. We prioritize well-being with premium healthcare, financial and family support, retirement planning, and ongoing learning. We’re committed to your growth and happiness!\n\nFlash Technology Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other protected characteristic.","company":"Flashtechnologygroupll","rawCompany":"flashtechnologygroupll","city":"Annapolis Junction","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-10-09T10:50:46.548Z","occupations":[{"code":"43-5032.00","title":"Dispatchers, Except Police, Fire, and Ambulance","slug":"dispatchers-except-police-fire-and-ambulance"},{"code":"55-3015.00","title":"Command and Control Center Specialists","slug":"command-and-control-center-specialists"},{"code":"53-6041.00","title":"Traffic Technicians","slug":"traffic-technicians"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Queue Coordinator","description":"Are you ready to make a meaningful impact with a company that values your technical ambition?\nJoin us and experience a company where your contributions truly make a difference!\n\nQUEUE/ WORKFLOW COORDINATOR needed!\n\nMust have TS/SCI with active polygraph.\nTicket Management Group, Workflow Coordinators Team\nHours: SAT-SUN, 6am - 6pm , M-T, 7am - 3pm\n\nKEY RESPONSIBILITIES\n\nTicket Management- Workflow queue Coordinator.\n\n*Serve as a point of contact for ticket routing, providing support via telephone, chat and email to customers and technicians.\n\n*Validate incoming tickets to ensure they are complete, accurate and compliant with documentation and workflow standings.\n\n*Monitor queues and SLAs, prioritizing and assigning tickets according to urgencyand impact, and remaining SLA time.\n\n*Track progress of assigned work, following up with technicians or teams to prevent SLA breaches.\n\n*Escalate complex, high-impact, or stalled tickets to higher-level support or management, following defined paths.\n\n* Collaborate with support teams to improve ticket quality, routing accuracy, and overall workflow efficiaency.\n\n*This is mission essential work, so may include work on holidays if needed.\n\nRequirements:\nNo cert required.\nHS or GED and 10 years of experience\n\nOR\nBS and 5 years of experience.\n\nMust have excellent interpersonal skills and communication abilities.\nMust have MS Office Suite experience.\n\nApproximate salary range: $86,800-$103,000\nA variety of factors impact the final salary offered, including, but not limited to, geographic location, contract labor categories and wage rates, relevant work experience, specialized skills and competencies, education, and certifications.\n\n401(k) with 6% company match - VESTS IMMEDIATELY\n\nMedical Insurance (with HSA and HRA options)\nDental and Vision Insurance\nLife and Disability Insurance\n\nComplimentary Identity Theft Protection\n\nTuition/Certification Reimbursement\nPaid Time Off\nReferral bonuses\nAnd more!\n\n+++Can also apply to www.flashtg.com or send resume directly to dmagruder@flashtg.com.\n\nAt Flash Technology Group, we truly care about our team, offering flexibility for a balanced life, competitive compensation, and a robust benefits package that supports you and your family. We prioritize well-being with premium healthcare, financial and family support, retirement planning, and ongoing learning. We’re committed to your growth and happiness!\n\nFlash Technology Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other protected characteristic.","datePosted":"2026-10-09T10:50:46.548Z","dateModified":"2026-10-09T10:50:46.548Z","hiringOrganization":{"@type":"Organization","name":"Flashtechnologygroupll","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Annapolis Junction","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"7825b19a22a180316cb2e537"},"url":"https://jobsearcher.com/jobs/7825b19a22a180316cb2e537"}}