{"schemaVersion":"jobsearcher.job.v1","id":"77ca15da8baacf5be9c502ef","url":"https://jobsearcher.com/jobs/77ca15da8baacf5be9c502ef","canonicalUrl":"https://jobsearcher.com/jobs/77ca15da8baacf5be9c502ef","title":"Technical Support Agent","description":"Technical Support Specialist\n\nGrow Your Career. Make a Difference. Thrive in Outpatient Care.\nAs a Technical Support Specialist at CORA Physical Therapy, you will provide first-level support and some second-level support for all software, hardware and telecom issues for the field and corporate, serving as the primary technical point of contact.\n\nWhy Choose CORA\nCompetitive Pay - Your skills and dedication are recognized.\nTime Off - Generous paid time off that grows with tenure and paid holidays.\nFull Benefits Package - Medical, dental, vision, disability & life insurance.\n401(k) Program - Invest in your future.\nTuition Reimbursement - Continue your education without the burden.\nProfessional Development - Internal career growth opportunities, leadership training, and mentorship.\nBenefits vary based on employment type.\nWhat You'll Do\nAs a Technical Support Specialist at CORA, you’ll:\nMeet/exceed the customer’s expectations by understanding, anticipating and meeting customer needs\nFriendly, enthusiastic, and energetic with customers, co-workers, managers and visitors\nProvide first and second-level support on all enterprise systems platforms\nInvestigate appropriate areas of a potential problem, determine resolution and test and implement solutions\nAccurately log all calls and request into the Service Desk system, either opening a new ticket or updating an existing ticket\nEscalate technical support issues to vendors and second level support team following escalation procedures\nUpdate customers and tickets daily and resolve tickets as per the SLA of the ticket\nDetermine ticket priority based on standard operating procedure or input from management\nMaintain desktop computers, mobile, peripherals and other technology-related devices\nSupport, diagnose, troubleshoot and resolve a myriad of end-user issues\nPerform system audits and analysis to provide recommendations and enhance system function\nFacilitate flexibility and ease of learning new systems\nWhat You’ll Need\nHigh School Graduate, Associates Preferred\n1-3 years of multi-tiered support experience\nAdvanced understanding of PC’s, peripherals and networking devices is required\nExperience in end-user technical support and troubleshooting preferred\nPossesses or working toward A+ or Network+ certifications or equivalent\nWho We Are\nCORA Physical Therapy is a network of outpatient clinics serving communities across 10 states. We believe every patient deserves high-quality care, and every team member deserves the tools and support to thrive. Our culture is built on gratitude, curiosity, collaboration—and a commitment to Treat Everyone Right.\nApply today to become a Technical Support Specialist with a team that sees the best in you.\n\nCORA Physical Therapy is an Equal Opportunity/Affirmative Action employer committed to building a team that reflects the diverse communities we serve.","company":"Coraphysicaltherapy","rawCompany":"coraphysicaltherapy","city":"Lima","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:54:01.483Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"29-2099.00","title":"Health Technologists and Technicians, All Other","slug":"health-technologists-and-technicians-all-other"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"621340","title":"Offices of Physical, Occupational and Speech Therapists, and Audiologists","slug":"offices-of-physical-occupational-and-speech-therapists-and-audiologists"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Agent","description":"Technical Support Specialist\n\nGrow Your Career. Make a Difference. Thrive in Outpatient Care.\nAs a Technical Support Specialist at CORA Physical Therapy, you will provide first-level support and some second-level support for all software, hardware and telecom issues for the field and corporate, serving as the primary technical point of contact.\n\nWhy Choose CORA\nCompetitive Pay - Your skills and dedication are recognized.\nTime Off - Generous paid time off that grows with tenure and paid holidays.\nFull Benefits Package - Medical, dental, vision, disability & life insurance.\n401(k) Program - Invest in your future.\nTuition Reimbursement - Continue your education without the burden.\nProfessional Development - Internal career growth opportunities, leadership training, and mentorship.\nBenefits vary based on employment type.\nWhat You'll Do\nAs a Technical Support Specialist at CORA, you’ll:\nMeet/exceed the customer’s expectations by understanding, anticipating and meeting customer needs\nFriendly, enthusiastic, and energetic with customers, co-workers, managers and visitors\nProvide first and second-level support on all enterprise systems platforms\nInvestigate appropriate areas of a potential problem, determine resolution and test and implement solutions\nAccurately log all calls and request into the Service Desk system, either opening a new ticket or updating an existing ticket\nEscalate technical support issues to vendors and second level support team following escalation procedures\nUpdate customers and tickets daily and resolve tickets as per the SLA of the ticket\nDetermine ticket priority based on standard operating procedure or input from management\nMaintain desktop computers, mobile, peripherals and other technology-related devices\nSupport, diagnose, troubleshoot and resolve a myriad of end-user issues\nPerform system audits and analysis to provide recommendations and enhance system function\nFacilitate flexibility and ease of learning new systems\nWhat You’ll Need\nHigh School Graduate, Associates Preferred\n1-3 years of multi-tiered support experience\nAdvanced understanding of PC’s, peripherals and networking devices is required\nExperience in end-user technical support and troubleshooting preferred\nPossesses or working toward A+ or Network+ certifications or equivalent\nWho We Are\nCORA Physical Therapy is a network of outpatient clinics serving communities across 10 states. We believe every patient deserves high-quality care, and every team member deserves the tools and support to thrive. Our culture is built on gratitude, curiosity, collaboration—and a commitment to Treat Everyone Right.\nApply today to become a Technical Support Specialist with a team that sees the best in you.\n\nCORA Physical Therapy is an Equal Opportunity/Affirmative Action employer committed to building a team that reflects the diverse communities we serve.","datePosted":"2026-04-14T10:54:01.483Z","dateModified":"2026-04-14T10:54:01.483Z","hiringOrganization":{"@type":"Organization","name":"Coraphysicaltherapy","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Lima","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"77ca15da8baacf5be9c502ef"},"url":"https://jobsearcher.com/jobs/77ca15da8baacf5be9c502ef"}}