{"schemaVersion":"jobsearcher.job.v1","id":"77a8c577a1e2d7cdbf5444fd","url":"https://jobsearcher.com/jobs/77a8c577a1e2d7cdbf5444fd","canonicalUrl":"https://jobsearcher.com/jobs/77a8c577a1e2d7cdbf5444fd","title":"Technical Helpdesk - 2nd and 3rd Shift","description":"*Location:* Remote – Anywhere in the USA\n\n*Remote Work Requirements: *This is a fully remote position open to candidates anywhere in the USA. Candidates must have reliable high-speed internet and a quiet, professional workspace free from distractions. The position will be assigned to either 2nd or 3rd shift.\n\n*Job Type:* Hourly Consultant\n\n*Hours: 2nd Shift:* Tuesday–Saturday, 5:30 p.m.–2:00 a.m. ET, with a 30-minute unpaid lunch\n*3rd Shift:* Tuesday–Saturday or Sunday–Thursday, 12:00 a.m.–8:30 a.m. ET, with a 30-minute unpaid lunch\n\n*Pay: *$22.14/hour\n\n*Essential Functions:*\n\n* Resolve escalated technical issues involving hardware, software, Windows OS, Microsoft 365, remote access, and network connectivity.\n* Perform account and access management, including onboarding, offboarding, permissions, and related support tasks.\n* Serve as an escalation point for technicians, providing guidance on complex technical issues and troubleshooting best practices.\n* Troubleshoot and resolve most technical issues independently while escalating appropriately when required.\n* Analyze recurring incidents and collaborate with team members to identify root causes and recommend process improvements.\n* Maintain accurate documentation of incidents, resolutions, procedures, and technical solutions.\n* Support workflow improvements and initiatives designed to enhance service quality and client satisfaction.\n* Maintain professional communication with clients, technicians, and internal support teams.\n\n*Skills:*\n\n* Strong troubleshooting skills across Windows OS, Microsoft 365, remote access, hardware, software, and network connectivity.\n* Proficiency with account provisioning, access management, permissions, and user support.\n* Strong analytical, problem-solving, and critical-thinking abilities.\n* Understanding of service desk workflows, escalation procedures, and support best practices.\n* Excellent written and verbal communication and technical documentation skills.\n* Ability to work independently in a remote environment and manage multiple technical issues effectively.\n\n*Experience:*\n\n* 2–5 years of service desk, helpdesk, technical support, network support, or related IT experience; equivalent training and certifications may be considered.\n* Experience troubleshooting complex technical issues and supporting escalated incidents.\n* Experience with account/access management and Microsoft 365 environments preferred.\n* Experience providing technical guidance or escalation support to other technicians preferred.\n\n*Education:*\n\n* High school diploma or equivalent required.\n* Technical certifications or IT-related education preferred.\n* CompTIA Network+, Microsoft 365 Certified: Endpoint Administrator, or comparable certifications preferred.\n* Actively pursuing additional technical certifications or cross-training is a plus.\n\nExcellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.\n\nPay: $22.14 per hour\n\nExpected hours: 40.0 per week\n\nWork Location: Remote","company":"Ctg Computer Task Group","rawCompany":"ctg computer task group","city":"Myrtle Point","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-10-07T17:24:22.038Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Helpdesk - 2nd and 3rd Shift","description":"*Location:* Remote – Anywhere in the USA\n\n*Remote Work Requirements: *This is a fully remote position open to candidates anywhere in the USA. Candidates must have reliable high-speed internet and a quiet, professional workspace free from distractions. The position will be assigned to either 2nd or 3rd shift.\n\n*Job Type:* Hourly Consultant\n\n*Hours: 2nd Shift:* Tuesday–Saturday, 5:30 p.m.–2:00 a.m. ET, with a 30-minute unpaid lunch\n*3rd Shift:* Tuesday–Saturday or Sunday–Thursday, 12:00 a.m.–8:30 a.m. ET, with a 30-minute unpaid lunch\n\n*Pay: *$22.14/hour\n\n*Essential Functions:*\n\n* Resolve escalated technical issues involving hardware, software, Windows OS, Microsoft 365, remote access, and network connectivity.\n* Perform account and access management, including onboarding, offboarding, permissions, and related support tasks.\n* Serve as an escalation point for technicians, providing guidance on complex technical issues and troubleshooting best practices.\n* Troubleshoot and resolve most technical issues independently while escalating appropriately when required.\n* Analyze recurring incidents and collaborate with team members to identify root causes and recommend process improvements.\n* Maintain accurate documentation of incidents, resolutions, procedures, and technical solutions.\n* Support workflow improvements and initiatives designed to enhance service quality and client satisfaction.\n* Maintain professional communication with clients, technicians, and internal support teams.\n\n*Skills:*\n\n* Strong troubleshooting skills across Windows OS, Microsoft 365, remote access, hardware, software, and network connectivity.\n* Proficiency with account provisioning, access management, permissions, and user support.\n* Strong analytical, problem-solving, and critical-thinking abilities.\n* Understanding of service desk workflows, escalation procedures, and support best practices.\n* Excellent written and verbal communication and technical documentation skills.\n* Ability to work independently in a remote environment and manage multiple technical issues effectively.\n\n*Experience:*\n\n* 2–5 years of service desk, helpdesk, technical support, network support, or related IT experience; equivalent training and certifications may be considered.\n* Experience troubleshooting complex technical issues and supporting escalated incidents.\n* Experience with account/access management and Microsoft 365 environments preferred.\n* Experience providing technical guidance or escalation support to other technicians preferred.\n\n*Education:*\n\n* High school diploma or equivalent required.\n* Technical certifications or IT-related education preferred.\n* CompTIA Network+, Microsoft 365 Certified: Endpoint Administrator, or comparable certifications preferred.\n* Actively pursuing additional technical certifications or cross-training is a plus.\n\nExcellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.\n\nPay: $22.14 per hour\n\nExpected hours: 40.0 per week\n\nWork Location: Remote","datePosted":"2026-10-07T17:24:22.038Z","dateModified":"2026-10-07T17:24:22.038Z","hiringOrganization":{"@type":"Organization","name":"Ctg Computer Task Group","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Myrtle Point","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"77a8c577a1e2d7cdbf5444fd"},"url":"https://jobsearcher.com/jobs/77a8c577a1e2d7cdbf5444fd"}}