{"schemaVersion":"jobsearcher.job.v1","id":"779f607bbb1344854dea64db","url":"https://jobsearcher.com/jobs/779f607bbb1344854dea64db","canonicalUrl":"https://jobsearcher.com/jobs/779f607bbb1344854dea64db","title":"Senior Cloud Support Engineer","description":"MANTECHseeks a motivated, career and customer-orientedSenior Cloud Support Engineerto join our team inTysons, VA .The Senior Cloud Support Engineer will leverage their strong technical background and knowledge to provide senior operational and technical support to the Frontline operations team. You will help customers seamlessly operate hybrid on-premises cloud infrastructure through a mix of debugging, networking, and system administration.Responsibilities include but are not limited to:\r\nUnderstanding all aspects of the platform, its features, and how customers create and operate supported workloads.\r\nInternalizing scalability and quality issues to develop and execute comprehensive addressment plans.\r\nTroubleshooting complex system and application issues, including containerized microservices and VM workloads.\r\nCollaborating with PMs, TPMs, and external vendors to streamline support and prioritize high-value items.\r\nDeveloping order portals, automation tooling, and SLA dashboards to enhance support scenarios and solutions.\r\nAssisting L2 and L3 troubleshooting efforts while contributing to the scaling of the support software stack.\r\nRecommending, and when approved, implementing process and policy improvements to product operations.Minimum Qualifications:\r\nBachelor’s degree in Computer Science, Technology, Engineering, or Mathematics (or 4 years of equivalent experience).Associate's degree (or 2 years of equivalent experience) and 2 years of additional experience may be exchanged in lieu of a required bachelor's degree.5+ years experience with software development in one or more programming languages, including data structures and algorithms.\r\n3+ years experience testing, maintaining, and launching software products in a production environment.\r\n1+ years experience with software design and architecture focused on complex systems.Preferred Qualifications:\r\nExperience with Kubernetes, CI/CD tools, and building or running monitoring pipelines.\r\nDeep knowledge of Operating System internals, L2/L3/L4 networking, and Storage appliance internals.\r\nUnderstanding of enterprise Compute environments with virtualization and cloud hosting experience.\r\nExperience with ServiceNow and the physical deployment or troubleshooting of networking infrastructure.Clearance Requirements:\r\nAn active TS/SCI with Polygraph is required for this position.Physical Requirements:\r\nMust be able to remain in a stationary position 50% of the time.\r\nNeeds to occasionally move about inside the office to access file cabinets and office machinery.\r\nFrequently communicates with co-workers, management, and customers, which may involve delivering presentations.\r\nMust be able to exchange accurate information in these situations.","company":"ManTech","rawCompany":"mantech","city":"Tysons Corner","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-04-09T08:08:27.440Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Senior Cloud Support Engineer","description":"MANTECHseeks a motivated, career and customer-orientedSenior Cloud Support Engineerto join our team inTysons, VA .The Senior Cloud Support Engineer will leverage their strong technical background and knowledge to provide senior operational and technical support to the Frontline operations team. You will help customers seamlessly operate hybrid on-premises cloud infrastructure through a mix of debugging, networking, and system administration.Responsibilities include but are not limited to:\r\nUnderstanding all aspects of the platform, its features, and how customers create and operate supported workloads.\r\nInternalizing scalability and quality issues to develop and execute comprehensive addressment plans.\r\nTroubleshooting complex system and application issues, including containerized microservices and VM workloads.\r\nCollaborating with PMs, TPMs, and external vendors to streamline support and prioritize high-value items.\r\nDeveloping order portals, automation tooling, and SLA dashboards to enhance support scenarios and solutions.\r\nAssisting L2 and L3 troubleshooting efforts while contributing to the scaling of the support software stack.\r\nRecommending, and when approved, implementing process and policy improvements to product operations.Minimum Qualifications:\r\nBachelor’s degree in Computer Science, Technology, Engineering, or Mathematics (or 4 years of equivalent experience).Associate's degree (or 2 years of equivalent experience) and 2 years of additional experience may be exchanged in lieu of a required bachelor's degree.5+ years experience with software development in one or more programming languages, including data structures and algorithms.\r\n3+ years experience testing, maintaining, and launching software products in a production environment.\r\n1+ years experience with software design and architecture focused on complex systems.Preferred Qualifications:\r\nExperience with Kubernetes, CI/CD tools, and building or running monitoring pipelines.\r\nDeep knowledge of Operating System internals, L2/L3/L4 networking, and Storage appliance internals.\r\nUnderstanding of enterprise Compute environments with virtualization and cloud hosting experience.\r\nExperience with ServiceNow and the physical deployment or troubleshooting of networking infrastructure.Clearance Requirements:\r\nAn active TS/SCI with Polygraph is required for this position.Physical Requirements:\r\nMust be able to remain in a stationary position 50% of the time.\r\nNeeds to occasionally move about inside the office to access file cabinets and office machinery.\r\nFrequently communicates with co-workers, management, and customers, which may involve delivering presentations.\r\nMust be able to exchange accurate information in these situations.","datePosted":"2026-04-09T08:08:27.440Z","dateModified":"2026-04-09T08:08:27.440Z","hiringOrganization":{"@type":"Organization","name":"ManTech","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tysons Corner","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"779f607bbb1344854dea64db"},"url":"https://jobsearcher.com/jobs/779f607bbb1344854dea64db"}}