{"schemaVersion":"jobsearcher.job.v1","id":"779f08c3d9b8d1e207ceb21d","url":"https://jobsearcher.com/jobs/779f08c3d9b8d1e207ceb21d","canonicalUrl":"https://jobsearcher.com/jobs/779f08c3d9b8d1e207ceb21d","title":"Client Service Representative","description":"Who We Are:\nGoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care. We sit at the intersection of quality-first medicine and people-first culture, providing a supportive, growth-minded environment for our teams—and unparalleled service for today's pet parents.\n\nThe Opportunity:\nAs a Client Service Representative (CSR), you are the first and last impression for every client who walks through our doors. You'll set the tone for the entire visit by creating a welcoming and supportive experience for pet owners and their companions. From managing phone calls and appointments to facilitating check-ins and check-outs, you'll ensure every interaction reflects our values of warmth, professionalism, and empathy.\nThis is more than a front-desk role—it's a critical position that shapes the client experience and supports the success of the hospital as a whole.\n\nWhat You'll Do:\nDeliver elevated customer service with warmth, empathy, and professionalism\nGreet clients and manage the check-in/check-out process with efficiency and care\nAnswer and triage phone calls using a multi-line system\nSchedule appointments, procedures, and follow-ups in coordination with the clinical team\nProcess payments and ensure accurate invoicing\nMonitor the flow of patients and clients throughout the day\nMaintain a clean and organized reception and lobby area\nCommunicate effectively with doctors, technicians, and managers to ensure smooth operations\nAssist emotionally stressed clients with compassion and clarity\nSupport occasional light administrative and cleaning duties as needed\n\nOur Client Service Representatives Have:\nAvailability to work evenings and weekends\nPrevious veterinary or medical front-desk experience (preferred, not required)\nStrong communication and interpersonal skills\nComfort working in a fast-paced environment with multiple priorities\nFamiliarity with Windows-based systems and practice management software (or a willingness to learn)\nA positive, team-first attitude and a passion for creating a welcoming environment\n\nWhat We Offer:\nComprehensive Benefits Package: Medical, dental, and vision insurance to keep you and your family well—plus flexible spending options and disability coverage\n401(k) with a Company Match: A retirement plan that helps you plan ahead, with matching contributions to support your long-term goals\nGenerous Paid Time Off: Paid holidays, vacation days, and personal time to help you recharge and maintain a healthy work-life balance\nEmployee Discounts: Significant savings on veterinary care and products for your own pets at any GoodVets location\nA Culture that Values You: Join a team that leads with empathy, prioritizes collaboration, and celebrates each other's wins—big and small\n\nReady to take the next step in your career?\nAt GoodVets, you're not just a CSR—you're a vital part of redefining the veterinary experience.\nApply today and let's build something exceptional—together.","company":"Goodvets","rawCompany":"goodvets","city":"Hoffman Estates","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-05-17T16:07:30.552Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"31-9096.00","title":"Veterinary Assistants and Laboratory Animal Caretakers","slug":"veterinary-assistants-and-laboratory-animal-caretakers"}],"industries":[{"code":"541940","title":"Veterinary Services","slug":"veterinary-services"},{"code":"812910","title":"Pet Care (except Veterinary) Services","slug":"pet-care-except-veterinary-services"},{"code":"812990","title":"All Other Personal Services","slug":"all-other-personal-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Service Representative","description":"Who We Are:\nGoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care. We sit at the intersection of quality-first medicine and people-first culture, providing a supportive, growth-minded environment for our teams—and unparalleled service for today's pet parents.\n\nThe Opportunity:\nAs a Client Service Representative (CSR), you are the first and last impression for every client who walks through our doors. You'll set the tone for the entire visit by creating a welcoming and supportive experience for pet owners and their companions. From managing phone calls and appointments to facilitating check-ins and check-outs, you'll ensure every interaction reflects our values of warmth, professionalism, and empathy.\nThis is more than a front-desk role—it's a critical position that shapes the client experience and supports the success of the hospital as a whole.\n\nWhat You'll Do:\nDeliver elevated customer service with warmth, empathy, and professionalism\nGreet clients and manage the check-in/check-out process with efficiency and care\nAnswer and triage phone calls using a multi-line system\nSchedule appointments, procedures, and follow-ups in coordination with the clinical team\nProcess payments and ensure accurate invoicing\nMonitor the flow of patients and clients throughout the day\nMaintain a clean and organized reception and lobby area\nCommunicate effectively with doctors, technicians, and managers to ensure smooth operations\nAssist emotionally stressed clients with compassion and clarity\nSupport occasional light administrative and cleaning duties as needed\n\nOur Client Service Representatives Have:\nAvailability to work evenings and weekends\nPrevious veterinary or medical front-desk experience (preferred, not required)\nStrong communication and interpersonal skills\nComfort working in a fast-paced environment with multiple priorities\nFamiliarity with Windows-based systems and practice management software (or a willingness to learn)\nA positive, team-first attitude and a passion for creating a welcoming environment\n\nWhat We Offer:\nComprehensive Benefits Package: Medical, dental, and vision insurance to keep you and your family well—plus flexible spending options and disability coverage\n401(k) with a Company Match: A retirement plan that helps you plan ahead, with matching contributions to support your long-term goals\nGenerous Paid Time Off: Paid holidays, vacation days, and personal time to help you recharge and maintain a healthy work-life balance\nEmployee Discounts: Significant savings on veterinary care and products for your own pets at any GoodVets location\nA Culture that Values You: Join a team that leads with empathy, prioritizes collaboration, and celebrates each other's wins—big and small\n\nReady to take the next step in your career?\nAt GoodVets, you're not just a CSR—you're a vital part of redefining the veterinary experience.\nApply today and let's build something exceptional—together.","datePosted":"2026-05-17T16:07:30.552Z","dateModified":"2026-05-17T16:07:30.552Z","hiringOrganization":{"@type":"Organization","name":"Goodvets","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hoffman Estates","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"779f08c3d9b8d1e207ceb21d"},"url":"https://jobsearcher.com/jobs/779f08c3d9b8d1e207ceb21d"}}