Phone Intake Coordinator. (HYBRID) Part Time

Benefits:Bonus based on performanceDental insuranceFlexible schedulePaid time offVision insurance📞 Phone Intake Coordinator FirstLight Home Care of St. Paul – West St. Paul, MNPart-Time (MINIMUM +30 hr per week : ) | Immediate Start+ 💰 Exact bonus structure (per client / per hours sold)About UsFirstLight Home Care of St. Paul is a locally owned, client-focused home care agency providing compassionate support to seniors and adults in need. We are growing quickly and looking for a professional, caring team member to manage new client inquiries and support our nurse assessment and scheduling process.✨ Position SummaryThe Phone Intake Coordinator is the first point of contact for new home-care inquiries. This role handles phone calls, online leads, and follow-ups, ensuring every family receives fast, warm, and professional communication.You will work closely with our RN and scheduling team to set up nurse assessments, collect basic client information, and support care-plan coordination.This is an excellent role for someone who is organized, loves speaking with people, and wants to grow in the home-care or healthcare field.📌 Key ResponsibilitiesAnswer incoming calls and respond to online inquiries in a timely, friendly, and professional mannerComplete initial phone intake and gather essential client information (needs, timeline, location, funding)Schedule RN assessments and confirm appointments with clients/familiesConduct follow-up calls/texts to warm leads and potential clientsSupport the creation and documentation of client profiles in the CRMCoordinate with the Care Coordinator/Scheduler to plan start dates and caregiver assignmentsMaintain a clear and organized pipeline of inquiries and follow-upsProvide excellent customer service and represent the FirstLight Home Care brand🧩 QualificationsStrong communication skills (phone, text, and email)Warm, empathetic, and professional phone presenceHighly organized and able to manage multiple leads at onceComfortable with scheduling, note-taking, and basic computer/CRM tasksExperience in home care, senior care, hospitality, or administrative support preferred but not requiredAbility to work independently with accountabilityMust pass a background check⏰ Schedule & CompensationFlexible part-time or full-time scheduleSome remote work may be possible after trainingCompetitive hourly pay based on experienceOpportunity for performance-based incentives (e.g., closed leads, scheduled assessments)💛 Why Join FirstLight Home Care?Supportive, family-like work environmentMeaningful work that directly helps seniors and their familiesFlexible work from home options available.This franchise is independently owned and operated by a local franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this local office. All inquiries about employment at this location should be made directly to the franchisee, and not to the FirstLight Home Care Support Center.