{"schemaVersion":"jobsearcher.job.v1","id":"774594e2ca5652df61a911c1","url":"https://jobsearcher.com/jobs/774594e2ca5652df61a911c1","canonicalUrl":"https://jobsearcher.com/jobs/774594e2ca5652df61a911c1","title":"Sr Systems Engineer","description":"Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.\n\nAbout the Role\nWe are seeking a highly motivated Senior Systems Engineer to join our Managed Services team in Australia. This position is responsible for application support: managing incidents, troubleshooting complex technical issues, and maintaining customer-facing production environments. The ideal candidate combines strong technical troubleshooting skills with excellent customer communication and a passion for problem-solving.\n\nThis role provides critical support across Windows and Linux-based environments and works closely with customers, product teams, and technical specialists to ensure reliable service delivery.\n\nKey Responsibilities\n\nProvide application management, administration, and operational support for production environments.\n\nInvestigate and resolve customer-reported incidents and service requests.\n\nPerform root cause analysis for application, infrastructure, and integration issues.\n\nManage support cases through their full lifecycle, ensuring timely updates and resolution.\n\nMonitor system health, performance, and service availability.\n\nTroubleshoot issues involving operating systems, networking, databases, and application components.\n\nCollaborate with cross-functional teams to drive issue resolution and service improvements.\n\nDocument troubleshooting findings, procedures, and operational best practices.\n\nParticipate in scheduled weekend on-call rotations.\n\nTechnical Skills\n\n1-3 years of experience supporting enterprise applications or IT systems.\n\nExperience working with both Windows and Linux operating systems.\n\nWorking knowledge of SQL, including the ability to query and analyze data.\n\nUnderstanding of system administration fundamentals, including TCP/IP networking Common protocols and ports DNSFirewalls and connectivity troubleshooting Operating system concepts and system services\n\nStrong troubleshooting and analytical problem-solving skills.\n\nProfessional Skills\n\nExperience with case management or ticketing systems.\n\nStrong verbal and written communication skills.\n\nAbility to manage multiple priorities in a fast-paced support environment.\n\nCustomer-focused mindset with a commitment to service excellence.\n\nTraining & Schedule Expectations\n\nMust be willing to work either early-morning or late-evening shifts during the first 45-60 days to support onboarding and training activities with global team members.\n\nParticipation in a rotating weekend on-call support schedule is required.\n\nPreferred Qualifications\nCandidates with any of the following skills will stand out:\n\nExperience with Meter Data Management (MDM) systems\n\nKubernetes (K8s) administration or troubleshooting experience\n\nOpen Telemetry (OTLP) knowledge and observability conceptsExperience supporting SaaS or cloud-hosted applications\n\nScripting experience (PowerShell, Bash, Python, or similar)\n\nMonitoring and logging platforms\n\nWhat Success Looks Like\n\nRapidly diagnose and resolve technical issues.\n\nEffectively communicate with customers and internal stakeholders.\n\nOwn incidents through resolution while maintaining high customer satisfaction.\n\nContribute to operational improvements and knowledge sharing within the team.\n\nItron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!\n\nThe successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.\n\nItron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.\n\nItron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com\n\n#J-18808-Ljbffr","company":"Itron","rawCompany":"itron","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-10-29T03:43:22.627Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Sr Systems Engineer","description":"Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.\n\nAbout the Role\nWe are seeking a highly motivated Senior Systems Engineer to join our Managed Services team in Australia. This position is responsible for application support: managing incidents, troubleshooting complex technical issues, and maintaining customer-facing production environments. The ideal candidate combines strong technical troubleshooting skills with excellent customer communication and a passion for problem-solving.\n\nThis role provides critical support across Windows and Linux-based environments and works closely with customers, product teams, and technical specialists to ensure reliable service delivery.\n\nKey Responsibilities\n\nProvide application management, administration, and operational support for production environments.\n\nInvestigate and resolve customer-reported incidents and service requests.\n\nPerform root cause analysis for application, infrastructure, and integration issues.\n\nManage support cases through their full lifecycle, ensuring timely updates and resolution.\n\nMonitor system health, performance, and service availability.\n\nTroubleshoot issues involving operating systems, networking, databases, and application components.\n\nCollaborate with cross-functional teams to drive issue resolution and service improvements.\n\nDocument troubleshooting findings, procedures, and operational best practices.\n\nParticipate in scheduled weekend on-call rotations.\n\nTechnical Skills\n\n1-3 years of experience supporting enterprise applications or IT systems.\n\nExperience working with both Windows and Linux operating systems.\n\nWorking knowledge of SQL, including the ability to query and analyze data.\n\nUnderstanding of system administration fundamentals, including TCP/IP networking Common protocols and ports DNSFirewalls and connectivity troubleshooting Operating system concepts and system services\n\nStrong troubleshooting and analytical problem-solving skills.\n\nProfessional Skills\n\nExperience with case management or ticketing systems.\n\nStrong verbal and written communication skills.\n\nAbility to manage multiple priorities in a fast-paced support environment.\n\nCustomer-focused mindset with a commitment to service excellence.\n\nTraining & Schedule Expectations\n\nMust be willing to work either early-morning or late-evening shifts during the first 45-60 days to support onboarding and training activities with global team members.\n\nParticipation in a rotating weekend on-call support schedule is required.\n\nPreferred Qualifications\nCandidates with any of the following skills will stand out:\n\nExperience with Meter Data Management (MDM) systems\n\nKubernetes (K8s) administration or troubleshooting experience\n\nOpen Telemetry (OTLP) knowledge and observability conceptsExperience supporting SaaS or cloud-hosted applications\n\nScripting experience (PowerShell, Bash, Python, or similar)\n\nMonitoring and logging platforms\n\nWhat Success Looks Like\n\nRapidly diagnose and resolve technical issues.\n\nEffectively communicate with customers and internal stakeholders.\n\nOwn incidents through resolution while maintaining high customer satisfaction.\n\nContribute to operational improvements and knowledge sharing within the team.\n\nItron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!\n\nThe successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.\n\nItron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.\n\nItron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com\n\n#J-18808-Ljbffr","datePosted":"2026-10-29T03:43:22.627Z","dateModified":"2026-10-29T03:43:22.627Z","hiringOrganization":{"@type":"Organization","name":"Itron","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"774594e2ca5652df61a911c1"},"url":"https://jobsearcher.com/jobs/774594e2ca5652df61a911c1"}}