{"schemaVersion":"jobsearcher.job.v1","id":"77292fae4cdc5fe6bf3c2663","url":"https://jobsearcher.com/jobs/77292fae4cdc5fe6bf3c2663","canonicalUrl":"https://jobsearcher.com/jobs/77292fae4cdc5fe6bf3c2663","title":"Support Program Manager, Support Delivery","description":"Support Delivery - San Francisco\n\nAbout the Team\n\nOpenAI’s User Operations team shepherds our customer’s adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.\n\nAbout the Role\n\nWe are looking for a Support Program Manager to join our Support Delivery team. This role is an exciting opportunity to help define and implement foundational support practices that will scale with OpenAI’s growth. You will lead efforts to establish new operational frameworks, driving process alignment with various internal teams, and leading tooling and automation projects. This position offers the chance to make a significant impact in shaping customer experience while collaborating across multiple teams.\n\nWe’re looking for people who thrive at the intersection of project management, systems building, data science/data engineering/software engineering, team enablement, and customer advocacy – and enjoy working cross-functionally in a fast-paced, evolving environment.\n\nThis role is based in San Francisco, CA, and follows a hybrid work model of 3 days in-office per week. Relocation assistance is available.\n\nIn this role, you will:\n\nLead support delivery programs for Tier 3 frontline delivery for our most strategic customers, including productivity and workflow improvements, team operations, and knowledge management for the Support Delivery team\n\nPartner with Support Delivery and cross-functional leadership to define the experience, stand up the program, manage pilots and rollout, and ensure premium operations and playbooks stay healthy over time\n\nLead strategy and program design for internal support initiatives, including specialization programs, quality initiatives, community support, product reliability and launch supportability\n\nCoordinate requirements, implementation, and ongoing iteration with internal build owners and systems partners\n\nLead projects to identify, implement, and scale tools and automation that improve customer support efficiency and effectiveness\n\nIdentify and scale practical AI-powered workflows across support operations, using automation, LLMs, and internal tooling to reduce manual work, improve resolution quality, and help the team operate more effectively at scale\n\nCollaborate across teams to identify opportunities for improvement, reduce friction, and enhance overall customer satisfaction\n\nHelp shape the vision and strategy of a new team, contributing to its long-term success and influence across the organization\n\nYou might thrive in this role if you:\n\nHave 8+ years of experience in program management, operations, or support engineering, with a focus on building scalable processes and tooling\n\nHave shipped or maintained tools and automations (dashboards, ETL pipelines, low-code apps) that eliminated manual work and scaled beyond a single team\n\nTreat ChatGPT & LLMs as default co-developers, rapidly turning natural-language ideas into working code or queries\n\nDeeply enjoy working cross-functionally and are skilled at building relationships with Product, Engineering, and Operations teams\n\nExcel in a dynamic, high-impact team environment where you can create structure and make meaningful contributions\n\nAre passionate about using tools and automation to drive efficiency and improve customer outcomes\n\nPossess exceptional communication, organization, and problem-solving skills\n\nHave a high ownership mindset with a bias toward action; comfortable operating in ambiguity, driving clarity, and rolling up their sleeves to get things done\n\nAbout OpenAI\n\nOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core the full spectrum of humanity.\n\nWe are an equal opportunity employeration, or other applicable legally protected characteristic.\n\nBackground checks for applicants will be administered in accordance with applicable lawation technology systems and related data security obligations.\n\nTo notify OpenAI that you believe this job posting is non-compliant. No response will be provided to inquiries unrelated to job posting compliance.\n\nWe are committed to providing reasonable accommodations to applicants with disabilities.\n\nAt OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.\n\nCompensation\n\n$216K – $240K + Offers Equity","company":"OpenAI","rawCompany":"openai","city":"Millbrae","state":"CA","isRemote":false,"isActive":true,"createdAt":"2026-09-04T08:24:02.997Z","occupations":[{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Support Program Manager, Support Delivery","description":"Support Delivery - San Francisco\n\nAbout the Team\n\nOpenAI’s User Operations team shepherds our customer’s adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.\n\nAbout the Role\n\nWe are looking for a Support Program Manager to join our Support Delivery team. This role is an exciting opportunity to help define and implement foundational support practices that will scale with OpenAI’s growth. You will lead efforts to establish new operational frameworks, driving process alignment with various internal teams, and leading tooling and automation projects. This position offers the chance to make a significant impact in shaping customer experience while collaborating across multiple teams.\n\nWe’re looking for people who thrive at the intersection of project management, systems building, data science/data engineering/software engineering, team enablement, and customer advocacy – and enjoy working cross-functionally in a fast-paced, evolving environment.\n\nThis role is based in San Francisco, CA, and follows a hybrid work model of 3 days in-office per week. Relocation assistance is available.\n\nIn this role, you will:\n\nLead support delivery programs for Tier 3 frontline delivery for our most strategic customers, including productivity and workflow improvements, team operations, and knowledge management for the Support Delivery team\n\nPartner with Support Delivery and cross-functional leadership to define the experience, stand up the program, manage pilots and rollout, and ensure premium operations and playbooks stay healthy over time\n\nLead strategy and program design for internal support initiatives, including specialization programs, quality initiatives, community support, product reliability and launch supportability\n\nCoordinate requirements, implementation, and ongoing iteration with internal build owners and systems partners\n\nLead projects to identify, implement, and scale tools and automation that improve customer support efficiency and effectiveness\n\nIdentify and scale practical AI-powered workflows across support operations, using automation, LLMs, and internal tooling to reduce manual work, improve resolution quality, and help the team operate more effectively at scale\n\nCollaborate across teams to identify opportunities for improvement, reduce friction, and enhance overall customer satisfaction\n\nHelp shape the vision and strategy of a new team, contributing to its long-term success and influence across the organization\n\nYou might thrive in this role if you:\n\nHave 8+ years of experience in program management, operations, or support engineering, with a focus on building scalable processes and tooling\n\nHave shipped or maintained tools and automations (dashboards, ETL pipelines, low-code apps) that eliminated manual work and scaled beyond a single team\n\nTreat ChatGPT & LLMs as default co-developers, rapidly turning natural-language ideas into working code or queries\n\nDeeply enjoy working cross-functionally and are skilled at building relationships with Product, Engineering, and Operations teams\n\nExcel in a dynamic, high-impact team environment where you can create structure and make meaningful contributions\n\nAre passionate about using tools and automation to drive efficiency and improve customer outcomes\n\nPossess exceptional communication, organization, and problem-solving skills\n\nHave a high ownership mindset with a bias toward action; comfortable operating in ambiguity, driving clarity, and rolling up their sleeves to get things done\n\nAbout OpenAI\n\nOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core the full spectrum of humanity.\n\nWe are an equal opportunity employeration, or other applicable legally protected characteristic.\n\nBackground checks for applicants will be administered in accordance with applicable lawation technology systems and related data security obligations.\n\nTo notify OpenAI that you believe this job posting is non-compliant. No response will be provided to inquiries unrelated to job posting compliance.\n\nWe are committed to providing reasonable accommodations to applicants with disabilities.\n\nAt OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.\n\nCompensation\n\n$216K – $240K + Offers Equity","datePosted":"2026-09-04T08:24:02.997Z","dateModified":"2026-09-04T08:24:02.997Z","hiringOrganization":{"@type":"Organization","name":"OpenAI","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"77292fae4cdc5fe6bf3c2663"},"url":"https://jobsearcher.com/jobs/77292fae4cdc5fe6bf3c2663"}}