{"schemaVersion":"jobsearcher.job.v1","id":"7717c7ecdfdae8535091f9dc","url":"https://jobsearcher.com/jobs/7717c7ecdfdae8535091f9dc","canonicalUrl":"https://jobsearcher.com/jobs/7717c7ecdfdae8535091f9dc","title":"Client Support (Dispatcher)","description":"Client Support (Dispatcher)Corporate Technologiesis a leading provider of managed IT solutions to businesses and institutions in Minnesota,Michigan, North Dakota, Southern California, and New Jersey. With over 40 years of experience and more than 200 employees, Corporate Technologies provides Fortune 500 level IT support to small and medium sized businesses. We offer unique IT solutions, including managed IT services, cloud services, staffing, voice and data systems, storage and virtualization, consulting, and networking solutions. If you are looking to break into the IT industry this may be a great opportunity for you.We would love for you to bring your skills and be part of our team!AtCorporate Technologies,it's much more than just a job; it's a career where you will learn, grow, and enjoy what you do every day. Our goal is to recruit and retain great people and in turn provide great employee experience. We offer a collaborative team environment, competitive salaries, and benefit program, as well as hands on training and career development. We are hiring for aClient Support DispatcherPOSITION SUMMARY:The Client Support (Dispatcher) role is responsible for coordinating, scheduling, and routing service requests to appropriate technical resources to ensure timely resolution and adherence to service level agreements (SLAs). This position serves as the central point of coordination between customers, technicians, and internal teams, ensuring efficient workload distribution, clear communication, and seamless service delivery.Job DutiesMonitor and manage incoming service requests via phone, email, and ticketing systems\r\nAccurately categorize, prioritize, and assign tickets based on urgency, impact, and resource availability\r\nSchedule onsite service visits while coordinating customer availability and expectations\r\nContinuously adjust technician schedules to accommodate urgent or high-priority issues\r\nMonitor ticket queues and proactively rebalance workloads during peak periods\r\nAct as the primary liaison between customers and technical staff\r\nCommunicate updates, scope changes, and special instructions clearly to technicians\r\nTrack technician check-in and check-out activity for onsite engagements\r\nEnsure all tickets are properly documented with accurate notes, status updates, and time entries\r\nAdditional Skills & CompetenciesStrong attention to detail and follow-through\r\nAbility to prioritize competing demands effectively\r\nCustomer-focused mindset with a commitment to service excellence\r\nTeam-oriented with the ability to collaborate across departments\r\nQualifications3 years' experience in an MSP, service desk, or technical coordination role\r\nStrong organizational and multitasking skills\r\nExcellent written and verbal communication\r\nAbility to remain calm and effective under pressure\r\nExperience with PSA tools (ConnectWise, ServiceNow, or similar)\r\nThe Salary range for this position is $20.00 per hour - $23.00 Per hourBenefits:401(k) matching\r\nCell phone reimbursement\r\nDental insurance\r\nDisability insurance\r\nEmployee discount\r\nFlexible spending account\r\nHealth insurance\r\nHealth savings account\r\nLife insurance\r\nMileage reimbursement\r\nPaid time off\r\nPaid training\r\nVision insurance\r\nWork Location: On site, Eden Prairie, MN Equal Employment Opportunity: Corporate Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We encourage all qualified applicants to apply.Compensation details:20-23 Hourly Wage\r\nPI9e2593854257-26289-41187981","company":"Corporate Technologies","rawCompany":"corporate technologies","city":"Maple Plain","state":"MN","isRemote":false,"isActive":false,"createdAt":"2026-08-07T01:30:55.130Z","occupations":[{"code":"43-5032.00","title":"Dispatchers, Except Police, Fire, and Ambulance","slug":"dispatchers-except-police-fire-and-ambulance"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Support (Dispatcher)","description":"Client Support (Dispatcher)Corporate Technologiesis a leading provider of managed IT solutions to businesses and institutions in Minnesota,Michigan, North Dakota, Southern California, and New Jersey. With over 40 years of experience and more than 200 employees, Corporate Technologies provides Fortune 500 level IT support to small and medium sized businesses. We offer unique IT solutions, including managed IT services, cloud services, staffing, voice and data systems, storage and virtualization, consulting, and networking solutions. If you are looking to break into the IT industry this may be a great opportunity for you.We would love for you to bring your skills and be part of our team!AtCorporate Technologies,it's much more than just a job; it's a career where you will learn, grow, and enjoy what you do every day. Our goal is to recruit and retain great people and in turn provide great employee experience. We offer a collaborative team environment, competitive salaries, and benefit program, as well as hands on training and career development. We are hiring for aClient Support DispatcherPOSITION SUMMARY:The Client Support (Dispatcher) role is responsible for coordinating, scheduling, and routing service requests to appropriate technical resources to ensure timely resolution and adherence to service level agreements (SLAs). This position serves as the central point of coordination between customers, technicians, and internal teams, ensuring efficient workload distribution, clear communication, and seamless service delivery.Job DutiesMonitor and manage incoming service requests via phone, email, and ticketing systems\r\nAccurately categorize, prioritize, and assign tickets based on urgency, impact, and resource availability\r\nSchedule onsite service visits while coordinating customer availability and expectations\r\nContinuously adjust technician schedules to accommodate urgent or high-priority issues\r\nMonitor ticket queues and proactively rebalance workloads during peak periods\r\nAct as the primary liaison between customers and technical staff\r\nCommunicate updates, scope changes, and special instructions clearly to technicians\r\nTrack technician check-in and check-out activity for onsite engagements\r\nEnsure all tickets are properly documented with accurate notes, status updates, and time entries\r\nAdditional Skills & CompetenciesStrong attention to detail and follow-through\r\nAbility to prioritize competing demands effectively\r\nCustomer-focused mindset with a commitment to service excellence\r\nTeam-oriented with the ability to collaborate across departments\r\nQualifications3 years' experience in an MSP, service desk, or technical coordination role\r\nStrong organizational and multitasking skills\r\nExcellent written and verbal communication\r\nAbility to remain calm and effective under pressure\r\nExperience with PSA tools (ConnectWise, ServiceNow, or similar)\r\nThe Salary range for this position is $20.00 per hour - $23.00 Per hourBenefits:401(k) matching\r\nCell phone reimbursement\r\nDental insurance\r\nDisability insurance\r\nEmployee discount\r\nFlexible spending account\r\nHealth insurance\r\nHealth savings account\r\nLife insurance\r\nMileage reimbursement\r\nPaid time off\r\nPaid training\r\nVision insurance\r\nWork Location: On site, Eden Prairie, MN Equal Employment Opportunity: Corporate Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We encourage all qualified applicants to apply.Compensation details:20-23 Hourly Wage\r\nPI9e2593854257-26289-41187981","datePosted":"2026-08-07T01:30:55.130Z","dateModified":"2026-08-07T01:30:55.130Z","hiringOrganization":{"@type":"Organization","name":"Corporate Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Maple Plain","addressRegion":"MN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"7717c7ecdfdae8535091f9dc"},"url":"https://jobsearcher.com/jobs/7717c7ecdfdae8535091f9dc"}}