{"schemaVersion":"jobsearcher.job.v1","id":"76fdaceaa0dae4a0ac99b8e9","url":"https://jobsearcher.com/jobs/76fdaceaa0dae4a0ac99b8e9","canonicalUrl":"https://jobsearcher.com/jobs/76fdaceaa0dae4a0ac99b8e9","title":"Support Engineer","description":"Precisely\r\nPrecisely is proud to be an Equal Opportunity and Affi­rmative Action employer. We celebrate everything that makes an applicant unique. We will consider all qualified applicants without regard to race, color, creed, religion, sex (including pregnancy), age, sexual orientation, gender identity, gender expression, national origin, ancestry, physical or mental disability, marital status, genetic information, citizenship status, or veterans' status or other applicable legally protected characteristics. We are committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.\r\nApplication and Interview Impersonation Notice: Impersonating another individual when applying for employment, and/or participating in an interview process to assist another individual in obtaining employment, with Precisely Software Incorporated (Precisely) is unlawful. If Precisely identifies such fraudulent conduct, then as applicable and to the extent permitted by law, the application will be rejected, an offer (if made) will be rescinded, or the employment will be terminated, and legal action may be taken against the impersonators.\r\nPrecisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12,000 global organizations, including 95 of the Fortune 100. Precisely's 2,500 employees are unified by four company core values that are central to who we are and how we operate: Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a \"work from anywhere\" culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why it's an exciting time to join Precisely!\r\nOverview\r\nThe primary role of the Support Engineer is to deliver application support and maintenance for SaaS and on-premises customer environments, ensuring continuous 24/7 operation for a range of products, applications, and services. A Support Engineer is primarily responsible for solving complex issues and developing unique solutions to make our customers successful. Our customers depend on the highly skilled technical engineers in our technical support group to help drive the success of their investments to Precisely products. Strong problem-solving skills, technical depth, communication, and the ability to develop creative solutions are a must.\r\nWhat you will do\r\nProvide world-class technical support over the phone, email, and remote desktop connections, including, but not limited to, meeting SLA requirements, updating stakeholders in a timely manner, and documenting and recording critical information.\r\nAddress and resolve issues quickly and effectively to ensure customer satisfaction.\r\nInvestigate, analyze, and solve complex problems occurring on a wide range of platforms, software systems, and databases.\r\nUnderstand the complexities of enterprise systems and be able to determine if the cause of an issue is within the product, third-party libraries, user-developed code or jobs, or platform libraries.\r\nContinuously learn new technology, tools, systems, and share that knowledge within the team.\r\nCreate comprehensive internal and external Knowledge Base documentation for use by both customers and team members.\r\nDebug and provide recommended solutions and tools to address product issues and enhancements.\r\nApply AI-driven analytics to support operational data to identify trends, bottlenecks, and opportunities for continuous improvement across the support workflows.\r\nUtilize AI-based customer sentiment analysis to proactively surface risks, improve engagement strategies, and drive more positive customer outcomes.\r\nPromote responsible AI in Support to deliver scalable, secure solutions that meet business and customer goals.\r\nNight and weekend shifts may be required.\r\nWhat we are looking for\r\nEducational requirements: Bachelors degree in computer science, Information Technology, Electronics, or a related field.\r\n2-3 years of experience in a similar role.\r\nThis role supports U.S. Federal Government customers and may require the ability to access systems or data subject to U.S. government security requirements (e.g., FedRAMP, NIST). Must be a U.S. Citizen/Resident or meet other FedRAMP requirements. Employment eligibility will be verified at time of hire.\r\nHands-on experience with web technologies and network protocols, including troubleshooting of web application frontends, APIs, and backends.\r\nProficiency in writing Linux/Unix commands and shell scripts for tasks such as automation, log analysis, system monitoring, and maintenance.\r\nUnderstanding of database management systems, including relational database design principles, tuning, SQL execution, and configuration.\r\nKnowledge of support processes, including Incident Management, Problem Management, and Change Management, as well as experience with ticketing systems.\r\nStrong verbal and written communication skills.\r\nExcellent analytical and problem-solving abilities.\r\nFamiliarity with cloud platforms such as AWS, Azure, and/or Google Cloud.\r\nPreferred Requirements\r\nUnderstanding networking design principles, including TCP/IP, HTTP/S, S/FTP, and other data communication protocols.\r\nFamiliarity with Linux/UNIX operating system internals.\r\nFamiliarity with containerization platforms such as Docker and Kubernetes.\r\nThis position is 100% remote anywhere in the US.\r\nThe personal data that you provide as a part of this job application will be handled in accordance with relevant laws. For more information about how Precisely handles the personal data of job applicants, please see Precisely Candidate Privacy Notice.\r\nEqual employment opportunity, including veterans and individuals with disabilities.\r\nPI283491566\r\nJ-18808-Ljbffr","company":"Precisely","rawCompany":"precisely","city":"Atlanta","state":"GA","isRemote":false,"isActive":false,"createdAt":"2026-04-09T09:02:07.348Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Support Engineer","description":"Precisely\r\nPrecisely is proud to be an Equal Opportunity and Affi­rmative Action employer. We celebrate everything that makes an applicant unique. We will consider all qualified applicants without regard to race, color, creed, religion, sex (including pregnancy), age, sexual orientation, gender identity, gender expression, national origin, ancestry, physical or mental disability, marital status, genetic information, citizenship status, or veterans' status or other applicable legally protected characteristics. We are committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.\r\nApplication and Interview Impersonation Notice: Impersonating another individual when applying for employment, and/or participating in an interview process to assist another individual in obtaining employment, with Precisely Software Incorporated (Precisely) is unlawful. If Precisely identifies such fraudulent conduct, then as applicable and to the extent permitted by law, the application will be rejected, an offer (if made) will be rescinded, or the employment will be terminated, and legal action may be taken against the impersonators.\r\nPrecisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12,000 global organizations, including 95 of the Fortune 100. Precisely's 2,500 employees are unified by four company core values that are central to who we are and how we operate: Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a \"work from anywhere\" culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why it's an exciting time to join Precisely!\r\nOverview\r\nThe primary role of the Support Engineer is to deliver application support and maintenance for SaaS and on-premises customer environments, ensuring continuous 24/7 operation for a range of products, applications, and services. A Support Engineer is primarily responsible for solving complex issues and developing unique solutions to make our customers successful. Our customers depend on the highly skilled technical engineers in our technical support group to help drive the success of their investments to Precisely products. Strong problem-solving skills, technical depth, communication, and the ability to develop creative solutions are a must.\r\nWhat you will do\r\nProvide world-class technical support over the phone, email, and remote desktop connections, including, but not limited to, meeting SLA requirements, updating stakeholders in a timely manner, and documenting and recording critical information.\r\nAddress and resolve issues quickly and effectively to ensure customer satisfaction.\r\nInvestigate, analyze, and solve complex problems occurring on a wide range of platforms, software systems, and databases.\r\nUnderstand the complexities of enterprise systems and be able to determine if the cause of an issue is within the product, third-party libraries, user-developed code or jobs, or platform libraries.\r\nContinuously learn new technology, tools, systems, and share that knowledge within the team.\r\nCreate comprehensive internal and external Knowledge Base documentation for use by both customers and team members.\r\nDebug and provide recommended solutions and tools to address product issues and enhancements.\r\nApply AI-driven analytics to support operational data to identify trends, bottlenecks, and opportunities for continuous improvement across the support workflows.\r\nUtilize AI-based customer sentiment analysis to proactively surface risks, improve engagement strategies, and drive more positive customer outcomes.\r\nPromote responsible AI in Support to deliver scalable, secure solutions that meet business and customer goals.\r\nNight and weekend shifts may be required.\r\nWhat we are looking for\r\nEducational requirements: Bachelors degree in computer science, Information Technology, Electronics, or a related field.\r\n2-3 years of experience in a similar role.\r\nThis role supports U.S. Federal Government customers and may require the ability to access systems or data subject to U.S. government security requirements (e.g., FedRAMP, NIST). Must be a U.S. Citizen/Resident or meet other FedRAMP requirements. Employment eligibility will be verified at time of hire.\r\nHands-on experience with web technologies and network protocols, including troubleshooting of web application frontends, APIs, and backends.\r\nProficiency in writing Linux/Unix commands and shell scripts for tasks such as automation, log analysis, system monitoring, and maintenance.\r\nUnderstanding of database management systems, including relational database design principles, tuning, SQL execution, and configuration.\r\nKnowledge of support processes, including Incident Management, Problem Management, and Change Management, as well as experience with ticketing systems.\r\nStrong verbal and written communication skills.\r\nExcellent analytical and problem-solving abilities.\r\nFamiliarity with cloud platforms such as AWS, Azure, and/or Google Cloud.\r\nPreferred Requirements\r\nUnderstanding networking design principles, including TCP/IP, HTTP/S, S/FTP, and other data communication protocols.\r\nFamiliarity with Linux/UNIX operating system internals.\r\nFamiliarity with containerization platforms such as Docker and Kubernetes.\r\nThis position is 100% remote anywhere in the US.\r\nThe personal data that you provide as a part of this job application will be handled in accordance with relevant laws. For more information about how Precisely handles the personal data of job applicants, please see Precisely Candidate Privacy Notice.\r\nEqual employment opportunity, including veterans and individuals with disabilities.\r\nPI283491566\r\nJ-18808-Ljbffr","datePosted":"2026-04-09T09:02:07.348Z","dateModified":"2026-04-09T09:02:07.348Z","hiringOrganization":{"@type":"Organization","name":"Precisely","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Atlanta","addressRegion":"GA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"76fdaceaa0dae4a0ac99b8e9"},"url":"https://jobsearcher.com/jobs/76fdaceaa0dae4a0ac99b8e9"}}