Service Desk Analyst

Job HighlightsA reputable nonprofit is looking for a Service Desk Analyst to join their growing team in Tysons Corner, VA (Hybrid - 2/3 days onsite). This is a great opportunity to grow and develop your career in IT with amazing benefits!Key Functions• Provide technical support to internal employees with software: Windows 10, Mac OS & OSX, MS Office, (primarily Outlook), LAN, VPN, and remote devices, hardware and peripherals, and other technologies.• Follow defined SOP for Incident, ticket documentation, escalation, notification, and resolution• Guide employees in using client’s tools and information infrastructure effectively.• Collaborate with other Service Desk employees on problems, process and procedure, special projects, and other issues of importance to the Service Desk.Required Skills• Experience working on a technical help desk in a corporate environment.• Proficient at solving problems with Windows 10, Mac OS & OSX, MS Office applications and mobile & remote access services.• Excellent customer service skills.• Excellent communication skills.• Excellent troubleshooting abilities.Preferred Qualifications• Experience working on a technical help desk using in a corporate environment.• Security+, Network+, A+ Certification, HDI certification, or ITIL certification.Minimum Education/ Experience• High school diploma or equivalent, plus 1 year of job-relevant work experience