{"schemaVersion":"jobsearcher.job.v1","id":"76d772fb93fdac3839ccfb10","url":"https://jobsearcher.com/jobs/76d772fb93fdac3839ccfb10","canonicalUrl":"https://jobsearcher.com/jobs/76d772fb93fdac3839ccfb10","title":"Remote Optical Customer Service Representative","description":"*Job Summary*\n\nJoin our dynamic team as a Remote Customer Service Representative, where your enthusiasm and communication skills will drive exceptional client experiences. In this energetic role, you will serve as the frontline support for diverse customer inquiries, providing solutions with a positive attitude and a focus on client satisfaction. Your technical proficiency and organizational skills will ensure smooth interactions across multiple channels, helping to build lasting relationships and uphold our commitment to outstanding service.\n\n*Duties*\n\n* Respond promptly and professionally to customer inquiries via phone, email, and chat, ensuring clear and effective communication.\n* Assist clients with account management, product information, billing questions, and troubleshooting issues.\n* Utilize Microsoft Office tools to document interactions accurately, update customer records, and generate reports.\n* Conduct outbound calls when necessary to follow up on unresolved issues or promote relevant services.\n* Handle data entry tasks efficiently while maintaining high accuracy levels in all records.\n* Demonstrate excellent phone etiquette and active listening skills to resolve customer concerns effectively.\n* Collaborate with team members to share insights, improve processes, and enhance overall client support quality.\n\n*Requirements*\n\n* Proven experience in customer support or call center roles, preferably in a remote setting.\n* Strong communication skills in English; bilingual abilities are a plus for serving diverse clients.\n* Demonstrated sales aptitude with the ability to identify opportunities for upselling or cross-selling products/services.\n* Proficiency in Microsoft Office applications and basic technical troubleshooting skills.\n* Exceptional organizational skills with the ability to manage multiple tasks efficiently.\n* Experience with data entry, typing accuracy, and analysis skills to interpret customer data effectively.\n* Knowledge of phone communication best practices, including phone etiquette and outbound calling techniques.\n* Ability to handle cash transactions or related client service activities when required.\n\nEmbark on a rewarding career where your proactive approach and dedication make a real difference! We value energetic individuals who thrive in fast-paced environments and are eager to deliver top-tier client service from the comfort of their home office.\n\nPay: $18.00 - $20.00 per hour\n\nExperience:\n* Optical: 1 year (Required)\n\nWork Location: Remote","company":"Abacus Service","rawCompany":"abacus service","isRemote":true,"isActive":false,"createdAt":"2026-08-31T11:32:22.898Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"29-2081.00","title":"Opticians, Dispensing","slug":"opticians-dispensing"},{"code":"43-9061.00","title":"Office Clerks, General","slug":"office-clerks-general"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"621320","title":"Offices of Optometrists","slug":"offices-of-optometrists"},{"code":"456130","title":"Optical Goods Retailers","slug":"optical-goods-retailers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Remote Optical Customer Service Representative","description":"*Job Summary*\n\nJoin our dynamic team as a Remote Customer Service Representative, where your enthusiasm and communication skills will drive exceptional client experiences. In this energetic role, you will serve as the frontline support for diverse customer inquiries, providing solutions with a positive attitude and a focus on client satisfaction. Your technical proficiency and organizational skills will ensure smooth interactions across multiple channels, helping to build lasting relationships and uphold our commitment to outstanding service.\n\n*Duties*\n\n* Respond promptly and professionally to customer inquiries via phone, email, and chat, ensuring clear and effective communication.\n* Assist clients with account management, product information, billing questions, and troubleshooting issues.\n* Utilize Microsoft Office tools to document interactions accurately, update customer records, and generate reports.\n* Conduct outbound calls when necessary to follow up on unresolved issues or promote relevant services.\n* Handle data entry tasks efficiently while maintaining high accuracy levels in all records.\n* Demonstrate excellent phone etiquette and active listening skills to resolve customer concerns effectively.\n* Collaborate with team members to share insights, improve processes, and enhance overall client support quality.\n\n*Requirements*\n\n* Proven experience in customer support or call center roles, preferably in a remote setting.\n* Strong communication skills in English; bilingual abilities are a plus for serving diverse clients.\n* Demonstrated sales aptitude with the ability to identify opportunities for upselling or cross-selling products/services.\n* Proficiency in Microsoft Office applications and basic technical troubleshooting skills.\n* Exceptional organizational skills with the ability to manage multiple tasks efficiently.\n* Experience with data entry, typing accuracy, and analysis skills to interpret customer data effectively.\n* Knowledge of phone communication best practices, including phone etiquette and outbound calling techniques.\n* Ability to handle cash transactions or related client service activities when required.\n\nEmbark on a rewarding career where your proactive approach and dedication make a real difference! We value energetic individuals who thrive in fast-paced environments and are eager to deliver top-tier client service from the comfort of their home office.\n\nPay: $18.00 - $20.00 per hour\n\nExperience:\n* Optical: 1 year (Required)\n\nWork Location: Remote","datePosted":"2026-08-31T11:32:22.898Z","dateModified":"2026-08-31T11:32:22.898Z","hiringOrganization":{"@type":"Organization","name":"Abacus Service","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"76d772fb93fdac3839ccfb10"},"url":"https://jobsearcher.com/jobs/76d772fb93fdac3839ccfb10"}}