{"schemaVersion":"jobsearcher.job.v1","id":"76c0bbb4374fabde3458d07d","url":"https://jobsearcher.com/jobs/76c0bbb4374fabde3458d07d","canonicalUrl":"https://jobsearcher.com/jobs/76c0bbb4374fabde3458d07d","title":"Software Support Manager - Remote","description":"ProfitSolv is a SaaS business services provider for the legal and accounting industry We are looking for a Software Support Representative to join our growing team!\n\nAs a Software Support Manager, you'll lead the daily operations of our software support team, driving performance and ensuring every client interaction reflects our commitment to excellence. You'll manage and develop a team of Software Support Representatives, coach them to deliver high-quality technical support, and use performance metrics to continuously raise the bar on service delivery.\n\nWhat we provide:\nOpportunity to Invest in Your Future. We offer a 401K match.\nPaid Time Off. Enjoy paid time off and paid holidays.\nGreat Coverage. Take advantage of health, dental, and vision HSA and FSA policies.\nA Great Team. Collaborate with smart, curious, hardworking individuals.\nPerformance Compensation. Be rewarded for your hard work with performance-based merits.\nCasual Environment. Be comfortable in our casual dress environment.\nHybrid Work. Want to work from home occasionally? No problem!\n\nAs a Software Support Manager, you will:\nLead, mentor, and manage a team of support professionals, fostering a culture of excellence and continuous improvement.\nDevelop and implement support strategies, processes, and best practices to ensure exceptional customer experiences.\nCollaborate with cross-functional teams to address complex technical issues and provide timely solutions to clients.\nMonitor support ticket queues, ensuring timely response and resolution in line with service level agreements.\nAnalyze support trends and customer feedback to identify areas for improvement and drive proactive solutions.\nDevelop and maintain support metrics and KPIs, providing regular reports to executive leadership.\nOversee the creation and maintenance of a comprehensive knowledge base and self-help resources.\nChampion customer-centric initiatives, advocating for client needs and preferences within the organization.\nOther duties as assigned\nThis position follows established policies and procedures to keep confidential information secure.\n\nA great fit for this position has:\nBachelor’s degree in information technology, computer science, or similar field preferred\nExperience in software support or related field\nAbility to build and motive a team consistently\nAbilitly to foster positive working environment for team members\nProficiency with software support tools and ticket tracking systems\nStrong verbal and written communication skills\nAbility to manage multiple tasks simultaneously\nAdditional desirable qualifications:\nStrong time management skills\nStrong initiative and sound decision-making ability\nProlonged periods sitting at a desk and working on a computer\nMust be able to lift up to 15 pounds at times\nAbility to travel as needed\n\nOur commitment to you:\nAt ProfitSolv, we are committed to being a diverse and inclusive workplace as an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. We embrace a diverse group of backgrounds and experiences to connect with clients, solve problems and innovate.","company":"Tabs3","rawCompany":"tabs3","isRemote":true,"isActive":false,"createdAt":"2026-08-04T21:19:47.605Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Software Support Manager - Remote","description":"ProfitSolv is a SaaS business services provider for the legal and accounting industry We are looking for a Software Support Representative to join our growing team!\n\nAs a Software Support Manager, you'll lead the daily operations of our software support team, driving performance and ensuring every client interaction reflects our commitment to excellence. You'll manage and develop a team of Software Support Representatives, coach them to deliver high-quality technical support, and use performance metrics to continuously raise the bar on service delivery.\n\nWhat we provide:\nOpportunity to Invest in Your Future. We offer a 401K match.\nPaid Time Off. Enjoy paid time off and paid holidays.\nGreat Coverage. Take advantage of health, dental, and vision HSA and FSA policies.\nA Great Team. Collaborate with smart, curious, hardworking individuals.\nPerformance Compensation. Be rewarded for your hard work with performance-based merits.\nCasual Environment. Be comfortable in our casual dress environment.\nHybrid Work. Want to work from home occasionally? No problem!\n\nAs a Software Support Manager, you will:\nLead, mentor, and manage a team of support professionals, fostering a culture of excellence and continuous improvement.\nDevelop and implement support strategies, processes, and best practices to ensure exceptional customer experiences.\nCollaborate with cross-functional teams to address complex technical issues and provide timely solutions to clients.\nMonitor support ticket queues, ensuring timely response and resolution in line with service level agreements.\nAnalyze support trends and customer feedback to identify areas for improvement and drive proactive solutions.\nDevelop and maintain support metrics and KPIs, providing regular reports to executive leadership.\nOversee the creation and maintenance of a comprehensive knowledge base and self-help resources.\nChampion customer-centric initiatives, advocating for client needs and preferences within the organization.\nOther duties as assigned\nThis position follows established policies and procedures to keep confidential information secure.\n\nA great fit for this position has:\nBachelor’s degree in information technology, computer science, or similar field preferred\nExperience in software support or related field\nAbility to build and motive a team consistently\nAbilitly to foster positive working environment for team members\nProficiency with software support tools and ticket tracking systems\nStrong verbal and written communication skills\nAbility to manage multiple tasks simultaneously\nAdditional desirable qualifications:\nStrong time management skills\nStrong initiative and sound decision-making ability\nProlonged periods sitting at a desk and working on a computer\nMust be able to lift up to 15 pounds at times\nAbility to travel as needed\n\nOur commitment to you:\nAt ProfitSolv, we are committed to being a diverse and inclusive workplace as an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. We embrace a diverse group of backgrounds and experiences to connect with clients, solve problems and innovate.","datePosted":"2026-08-04T21:19:47.605Z","dateModified":"2026-08-04T21:19:47.605Z","hiringOrganization":{"@type":"Organization","name":"Tabs3","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"76c0bbb4374fabde3458d07d"},"url":"https://jobsearcher.com/jobs/76c0bbb4374fabde3458d07d"}}