{"schemaVersion":"jobsearcher.job.v1","id":"766e860f4aafa58667294a21","url":"https://jobsearcher.com/jobs/766e860f4aafa58667294a21","canonicalUrl":"https://jobsearcher.com/jobs/766e860f4aafa58667294a21","title":"Technical Operations Analyst","description":"The Installation Support Specialist provides remote technical support, diagnostics,\n\nand operational analysis for installation and service activities. This role\n\npartners with Install Partners, Customer Service, and internal teams to resolve\n\nissues, improve quality, and drive consistent service performance.\n\nDuties and Responsibilities:\n\nProvide remote troubleshooting and diagnostic support for installation and service issues\nGuide Install Partners through repair solutions and ensure proper issue resolution\nAnalyze service issues to determine root cause and recommend corrective actions\nSupport quality control efforts by identifying trends, defects, and process gaps\nServe as a primary point of contact for Install Partners on technical service issues\nAssist with resolution of escalated customer service issues and ensure timely outcomes\nCollaborate cross-functionally with Sales, Operations, and Customer Service to align execution\nUtilize CRM and field systems to document issues, track resolutions, and maintain data accuracy\nSupport continuous improvement initiatives to reduce callbacks, rework, and service costs\n\nRequired Education and Experience:\n\nBachelor's degree or a combination of education, training, and experience.\n3 years of experience in construction, installation, or related technical field\n\nPreferred Requirements:\n\nPrior experience in technical support or service operations\nExperience analyzing service data and identifying trends\nFamiliarity with quality control processes or field audits\nOSHA or safety-related knowledge\n\nAdditional Requirements:\n\nStrong technical knowledge of gutter systems or similar exterior home services\nAbility to diagnose and resolve issues remotely\nStrong communication skills with ability to explain technical concepts clearly\nExperience working with Install Partners or subcontractors preferred\nProficiency with CRM systems and field technology platforms\n\nDisclaimer\n\nThis job description is not meant to be an all-inclusive list of duties, functions, and/or responsibilities of this position. Other related functions and responsibilities may be assigned as required to complete assignments or initiatives. The company reserves the right to change, add, delete, or modify job functions as necessary based on business necessity. The company or employee has the right to terminate employment at any time for any reason; employment is at will, to the extent of federal, state, or local law. This job description does not promise or guarantee continued employment with the company.","company":"LeafHome","rawCompany":"leafhome","city":"Stow","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-07-03T00:59:21.324Z","occupations":[{"code":"49-9099.00","title":"Installation, Maintenance, and Repair Workers, All Other","slug":"installation-maintenance-and-repair-workers-all-other"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"238990","title":"All Other Specialty Trade Contractors","slug":"all-other-specialty-trade-contractors"},{"code":"238190","title":"Other Foundation, Structure, and Building Exterior Contractors","slug":"other-foundation-structure-and-building-exterior-contractors"},{"code":"238160","title":"Roofing Contractors","slug":"roofing-contractors"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Operations Analyst","description":"The Installation Support Specialist provides remote technical support, diagnostics,\n\nand operational analysis for installation and service activities. This role\n\npartners with Install Partners, Customer Service, and internal teams to resolve\n\nissues, improve quality, and drive consistent service performance.\n\nDuties and Responsibilities:\n\nProvide remote troubleshooting and diagnostic support for installation and service issues\nGuide Install Partners through repair solutions and ensure proper issue resolution\nAnalyze service issues to determine root cause and recommend corrective actions\nSupport quality control efforts by identifying trends, defects, and process gaps\nServe as a primary point of contact for Install Partners on technical service issues\nAssist with resolution of escalated customer service issues and ensure timely outcomes\nCollaborate cross-functionally with Sales, Operations, and Customer Service to align execution\nUtilize CRM and field systems to document issues, track resolutions, and maintain data accuracy\nSupport continuous improvement initiatives to reduce callbacks, rework, and service costs\n\nRequired Education and Experience:\n\nBachelor's degree or a combination of education, training, and experience.\n3 years of experience in construction, installation, or related technical field\n\nPreferred Requirements:\n\nPrior experience in technical support or service operations\nExperience analyzing service data and identifying trends\nFamiliarity with quality control processes or field audits\nOSHA or safety-related knowledge\n\nAdditional Requirements:\n\nStrong technical knowledge of gutter systems or similar exterior home services\nAbility to diagnose and resolve issues remotely\nStrong communication skills with ability to explain technical concepts clearly\nExperience working with Install Partners or subcontractors preferred\nProficiency with CRM systems and field technology platforms\n\nDisclaimer\n\nThis job description is not meant to be an all-inclusive list of duties, functions, and/or responsibilities of this position. Other related functions and responsibilities may be assigned as required to complete assignments or initiatives. The company reserves the right to change, add, delete, or modify job functions as necessary based on business necessity. The company or employee has the right to terminate employment at any time for any reason; employment is at will, to the extent of federal, state, or local law. This job description does not promise or guarantee continued employment with the company.","datePosted":"2026-07-03T00:59:21.324Z","dateModified":"2026-07-03T00:59:21.324Z","hiringOrganization":{"@type":"Organization","name":"LeafHome","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Stow","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"766e860f4aafa58667294a21"},"url":"https://jobsearcher.com/jobs/766e860f4aafa58667294a21"}}