{"schemaVersion":"jobsearcher.job.v1","id":"7648d52f3942ffe84e053a2a","url":"https://jobsearcher.com/jobs/7648d52f3942ffe84e053a2a","canonicalUrl":"https://jobsearcher.com/jobs/7648d52f3942ffe84e053a2a","title":"Customer Program Manager","description":"Customer Program Manager\nModus Advanced, Inc.\nLocation: Livermore, CA (Hybrid – 2–3 days/week in office) Pay Range: $75,000–$95,000 Full-Time, Exempt\n\nPOSITION OVERVIEW\nModus Advanced is looking for a Customer Program Manager to own the full order execution lifecycle for our most strategic accounts in aerospace, defense, and commercial space. This is not a sales role. There is no quota, no pipeline to manage, and no prospecting. What there is: ownership, complexity, and high stakes.\n\nYou will drive orders from PO receipt to shipment for programs where schedule failures have real consequences — defense systems on critical paths, commercial space launch windows, and medical devices that cannot be late. You will coordinate across Operations, Engineering, Quality, and Pre-Production to keep programs moving, surface constraints before they become problems, and communicate with precision to customers who have zero tolerance for ambiguity.\n\nThe right person for this role has a project management or program management background in a manufacturing or technical environment. You are used to owning outcomes, not just tracking them. You know how to read a production schedule, understand lead time dynamics, and translate operational reality into clear, confidence-building communication for demanding customers.\n\nWHAT SUCCESS LOOKS LIKE\n\nOrders for key accounts ship on time or early, consistently\n\nConstraints and risks are surfaced early — with a proposed resolution, not just a problem statement\n\nInternal teams view you as a reliable, proactive partner who removes roadblocks\n\nCustomers feel fully informed at every stage of the order lifecycle\n\nBusiness Central and customer portals reflect accurate, real-time order status at all times\n\nKEY RESPONSIBILITIES\nProgram Execution & Customer Communication\n\nOwn the full order execution lifecycle for assigned key accounts from PO receipt through shipment confirmation\n\nServe as the primary day-to-day contact for assigned accounts — via email, phone, video, and customer portals\n\nProvide regular program status updates, lead‑time visibility, and proactive communication on potential delays or scope changes\n\nCommunicate difficult updates clearly and professionally without losing customer confidence\n\nManage urgent requests and changing priorities with calm, solution-oriented execution\n\nBuild the kind of customer relationships that reflect Modus’s reputation for precision and reliability\n\nInternal Coordination & Cross-Functional Drive\n\nCoordinate daily with Operations, Planning, Pre-Production, Quality, and Engineering to track program status and drive resolution of bottlenecks\n\nProactively identify risks, expedite requests, and change orders — then facilitate the cross-functional action needed to address them\n\nLead or facilitate internal status updates to keep orders moving toward on-time or early delivery\n\nEnsure all order activity complies with AS9100, ITAR, and applicable quality and regulatory requirements\n\nSystems & Data Accuracy\n\nMaintain accurate, real-time order data in Microsoft Business Central ERP\n\nKeep customer portals current with status, documentation, and delivery commitments\n\nSurface data discrepancies or system gaps and drive resolution with the appropriate teams\n\nREQUIRED QUALIFICATIONS\nExperience & Background\n\n3–7 years of experience in a Program Manager, Customer Program Manager, Production Control, Supply Chain PM, Order Management, or similar role in a manufacturing or technical environment\n\nDemonstrated ability to manage multiple high-priority accounts and programs simultaneously without losing accuracy or responsiveness\n\nExperience working in aerospace, defense, commercial space, or a similarly regulated/mission‑critical industry preferred\n\nBackground in project or program management with accountability for outcomes, not just task tracking\n\nTechnical Knowledge\n\nWorking knowledge of manufacturing processes, production scheduling, and lead time dynamics\n\nFamiliarity with AS9100 quality management systems and compliance requirements\n\nExperience with ERP systems; Microsoft Business Central is a strong plus\n\nUnderstanding of ITAR requirements and the confidentiality obligations of defense and aerospace programs\n\nCommunication & Interpersonal Skills\n\nExceptional written and verbal communication — equally effective with technical engineers and program managers\n\nAble to deliver difficult updates clearly and professionally without losing customer confidence\n\nStrong listening instincts — you understand what a customer actually needs, not just what they asked for\n\nPersonal Attributes\n\nStrong ownership mindset — you treat your accounts as if they were your own program\n\nProactive by default: you identify issues before they become problems and bring solutions\n\nHighly organized and detail-oriented — you track the details others miss\n\nComfortable operating in a fast‑paced, high‑growth environment where priorities shift\n\nCollaborative team player who builds credibility through reliability and follow-through\n\nWHAT WE OFFER\nCompensation & Benefits\n\nCompetitive salary of $75,000–$95,000 with annual performance‑based review\n\nThis is a salaried role with no commission component — your performance is measured by program outcomes and customer results\n\nHealth, dental, and vision insurance — Modus contributes up to $1,000/month toward your premium at the manager level\n\n401(k) with company matching (25¢ on the dollar up to the first 6% of compensation; eligible after 6 months)\n\nPaid time off and holiday pay\n\nProfessional development support and tuition reimbursement\n\nEmployee referral bonus program ($1,000 per hired referral after 90 days)\n\nGrowth & Work Environment\n\nHybrid flexibility — 2–3 days/week in office with a Livermore‑based team\n\nDirect access to senior operations, engineering, and sales leadership in a collaborative, no‑politics environment\n\nHigh‑visibility role with meaningful impact on revenue retention and customer experience\n\nOpportunity to build long‑term relationships with some of the most innovative companies in defense, space, and aerospace\n\nCulture that rewards ownership, initiative, and results\n\nABOUT MODUS ADVANCED\nModus Advanced is a precision manufacturing company serving the aerospace, defense, commercial space, and medical device industries. We operate facilities in Livermore, CA and Carlsbad, CA and hold AS9100 and ISO 9001 certifications. Our work is mission‑critical: the components we produce go into applications where failure is not an option.\n\nWe are in a phase of hypergrowth — targeting $55M in revenue by 2028 — and we are building the team that will get us there. If you are the kind of person who takes ownership, communicates with precision, and thrives when the stakes are high, we want to talk to you.\n\nPay: $75,000.00 - $95,000.00 per year\n\nBenefits:\n\n401(k)\n\nDental insurance\n\nHealth insurance\n\nTuition reimbursement\n\nVision insurance\n\nWork Location: Hybrid remote in Livermore, CA 94551\n\n#J-18808-Ljbffr","company":"Socket","rawCompany":"socket","city":"Livermore","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-09T03:19:27.746Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"43-5061.00","title":"Production, Planning, and Expediting Clerks","slug":"production-planning-and-expediting-clerks"},{"code":"11-3051.00","title":"Industrial Production Managers","slug":"industrial-production-managers"}],"industries":[{"code":"336419","title":"Other Guided Missile and Space Vehicle Parts and Auxiliary Equipment Manufacturing","slug":"other-guided-missile-and-space-vehicle-parts-and-auxiliary-equipment-manufacturing"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"336414","title":"Guided Missile and Space Vehicle Manufacturing","slug":"guided-missile-and-space-vehicle-manufacturing"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Program Manager","description":"Customer Program Manager\nModus Advanced, Inc.\nLocation: Livermore, CA (Hybrid – 2–3 days/week in office) Pay Range: $75,000–$95,000 Full-Time, Exempt\n\nPOSITION OVERVIEW\nModus Advanced is looking for a Customer Program Manager to own the full order execution lifecycle for our most strategic accounts in aerospace, defense, and commercial space. This is not a sales role. There is no quota, no pipeline to manage, and no prospecting. What there is: ownership, complexity, and high stakes.\n\nYou will drive orders from PO receipt to shipment for programs where schedule failures have real consequences — defense systems on critical paths, commercial space launch windows, and medical devices that cannot be late. You will coordinate across Operations, Engineering, Quality, and Pre-Production to keep programs moving, surface constraints before they become problems, and communicate with precision to customers who have zero tolerance for ambiguity.\n\nThe right person for this role has a project management or program management background in a manufacturing or technical environment. You are used to owning outcomes, not just tracking them. You know how to read a production schedule, understand lead time dynamics, and translate operational reality into clear, confidence-building communication for demanding customers.\n\nWHAT SUCCESS LOOKS LIKE\n\nOrders for key accounts ship on time or early, consistently\n\nConstraints and risks are surfaced early — with a proposed resolution, not just a problem statement\n\nInternal teams view you as a reliable, proactive partner who removes roadblocks\n\nCustomers feel fully informed at every stage of the order lifecycle\n\nBusiness Central and customer portals reflect accurate, real-time order status at all times\n\nKEY RESPONSIBILITIES\nProgram Execution & Customer Communication\n\nOwn the full order execution lifecycle for assigned key accounts from PO receipt through shipment confirmation\n\nServe as the primary day-to-day contact for assigned accounts — via email, phone, video, and customer portals\n\nProvide regular program status updates, lead‑time visibility, and proactive communication on potential delays or scope changes\n\nCommunicate difficult updates clearly and professionally without losing customer confidence\n\nManage urgent requests and changing priorities with calm, solution-oriented execution\n\nBuild the kind of customer relationships that reflect Modus’s reputation for precision and reliability\n\nInternal Coordination & Cross-Functional Drive\n\nCoordinate daily with Operations, Planning, Pre-Production, Quality, and Engineering to track program status and drive resolution of bottlenecks\n\nProactively identify risks, expedite requests, and change orders — then facilitate the cross-functional action needed to address them\n\nLead or facilitate internal status updates to keep orders moving toward on-time or early delivery\n\nEnsure all order activity complies with AS9100, ITAR, and applicable quality and regulatory requirements\n\nSystems & Data Accuracy\n\nMaintain accurate, real-time order data in Microsoft Business Central ERP\n\nKeep customer portals current with status, documentation, and delivery commitments\n\nSurface data discrepancies or system gaps and drive resolution with the appropriate teams\n\nREQUIRED QUALIFICATIONS\nExperience & Background\n\n3–7 years of experience in a Program Manager, Customer Program Manager, Production Control, Supply Chain PM, Order Management, or similar role in a manufacturing or technical environment\n\nDemonstrated ability to manage multiple high-priority accounts and programs simultaneously without losing accuracy or responsiveness\n\nExperience working in aerospace, defense, commercial space, or a similarly regulated/mission‑critical industry preferred\n\nBackground in project or program management with accountability for outcomes, not just task tracking\n\nTechnical Knowledge\n\nWorking knowledge of manufacturing processes, production scheduling, and lead time dynamics\n\nFamiliarity with AS9100 quality management systems and compliance requirements\n\nExperience with ERP systems; Microsoft Business Central is a strong plus\n\nUnderstanding of ITAR requirements and the confidentiality obligations of defense and aerospace programs\n\nCommunication & Interpersonal Skills\n\nExceptional written and verbal communication — equally effective with technical engineers and program managers\n\nAble to deliver difficult updates clearly and professionally without losing customer confidence\n\nStrong listening instincts — you understand what a customer actually needs, not just what they asked for\n\nPersonal Attributes\n\nStrong ownership mindset — you treat your accounts as if they were your own program\n\nProactive by default: you identify issues before they become problems and bring solutions\n\nHighly organized and detail-oriented — you track the details others miss\n\nComfortable operating in a fast‑paced, high‑growth environment where priorities shift\n\nCollaborative team player who builds credibility through reliability and follow-through\n\nWHAT WE OFFER\nCompensation & Benefits\n\nCompetitive salary of $75,000–$95,000 with annual performance‑based review\n\nThis is a salaried role with no commission component — your performance is measured by program outcomes and customer results\n\nHealth, dental, and vision insurance — Modus contributes up to $1,000/month toward your premium at the manager level\n\n401(k) with company matching (25¢ on the dollar up to the first 6% of compensation; eligible after 6 months)\n\nPaid time off and holiday pay\n\nProfessional development support and tuition reimbursement\n\nEmployee referral bonus program ($1,000 per hired referral after 90 days)\n\nGrowth & Work Environment\n\nHybrid flexibility — 2–3 days/week in office with a Livermore‑based team\n\nDirect access to senior operations, engineering, and sales leadership in a collaborative, no‑politics environment\n\nHigh‑visibility role with meaningful impact on revenue retention and customer experience\n\nOpportunity to build long‑term relationships with some of the most innovative companies in defense, space, and aerospace\n\nCulture that rewards ownership, initiative, and results\n\nABOUT MODUS ADVANCED\nModus Advanced is a precision manufacturing company serving the aerospace, defense, commercial space, and medical device industries. We operate facilities in Livermore, CA and Carlsbad, CA and hold AS9100 and ISO 9001 certifications. Our work is mission‑critical: the components we produce go into applications where failure is not an option.\n\nWe are in a phase of hypergrowth — targeting $55M in revenue by 2028 — and we are building the team that will get us there. If you are the kind of person who takes ownership, communicates with precision, and thrives when the stakes are high, we want to talk to you.\n\nPay: $75,000.00 - $95,000.00 per year\n\nBenefits:\n\n401(k)\n\nDental insurance\n\nHealth insurance\n\nTuition reimbursement\n\nVision insurance\n\nWork Location: Hybrid remote in Livermore, CA 94551\n\n#J-18808-Ljbffr","datePosted":"2026-08-09T03:19:27.746Z","dateModified":"2026-08-09T03:19:27.746Z","hiringOrganization":{"@type":"Organization","name":"Socket","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Livermore","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"7648d52f3942ffe84e053a2a"},"url":"https://jobsearcher.com/jobs/7648d52f3942ffe84e053a2a"}}