{"schemaVersion":"jobsearcher.job.v1","id":"760afffa4e091211a7d57545","url":"https://jobsearcher.com/jobs/760afffa4e091211a7d57545","canonicalUrl":"https://jobsearcher.com/jobs/760afffa4e091211a7d57545","title":"Technical Support Engineer","description":"Technical Support Specialist (US West Coast)Remote - Must be West Coast time zone Ocho People are working with a fast-growing cloud security company to hire a Technical Support Specialist.About the CompanyThe company delivers a next-gen cloud security platform that uses real-time data to identify and prioritise risk across cloud environments, helping teams stay secure and focused.The RoleYou’ll provide hands-on technical support, troubleshoot issues, and work closely with customers to ensure a smooth experience with the platform.Key ResponsibilitiesProvide support via chat, Slack, and emailTroubleshoot and resolve technical issuesEscalate complex cases to engineering teamsSupport customers and guide product usageMaintain support documentationRequirementsExperience in a customer-facing technical role (Support, TAM, etc.)Knowledge of cloud (AWS, GCP, Azure), Docker, KubernetesExperience with MySQL and troubleshooting toolsUnderstanding of Linux, networking, and cybersecurityStrong communication and problem-solving skillsWhy Join?Cutting-edge cloud security productHigh-growth, collaborative environmentStrong learning and development opportunities","company":"Ocho","rawCompany":"ocho","city":"California","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-04-12T19:55:02.137Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer","description":"Technical Support Specialist (US West Coast)Remote - Must be West Coast time zone Ocho People are working with a fast-growing cloud security company to hire a Technical Support Specialist.About the CompanyThe company delivers a next-gen cloud security platform that uses real-time data to identify and prioritise risk across cloud environments, helping teams stay secure and focused.The RoleYou’ll provide hands-on technical support, troubleshoot issues, and work closely with customers to ensure a smooth experience with the platform.Key ResponsibilitiesProvide support via chat, Slack, and emailTroubleshoot and resolve technical issuesEscalate complex cases to engineering teamsSupport customers and guide product usageMaintain support documentationRequirementsExperience in a customer-facing technical role (Support, TAM, etc.)Knowledge of cloud (AWS, GCP, Azure), Docker, KubernetesExperience with MySQL and troubleshooting toolsUnderstanding of Linux, networking, and cybersecurityStrong communication and problem-solving skillsWhy Join?Cutting-edge cloud security productHigh-growth, collaborative environmentStrong learning and development opportunities","datePosted":"2026-04-12T19:55:02.137Z","dateModified":"2026-04-12T19:55:02.137Z","hiringOrganization":{"@type":"Organization","name":"Ocho","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"California","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"760afffa4e091211a7d57545"},"url":"https://jobsearcher.com/jobs/760afffa4e091211a7d57545"}}