{"schemaVersion":"jobsearcher.job.v1","id":"75f7773e5fe028736d6fabb9","url":"https://jobsearcher.com/jobs/75f7773e5fe028736d6fabb9","canonicalUrl":"https://jobsearcher.com/jobs/75f7773e5fe028736d6fabb9","title":"Technical Support Engineer","description":"A Day in Your Life at MKS: This role serves as a key technical operations resource within the MKS Global Service organization, with primary responsibility for providing Engineering Technical Support for the MKS RF Power product line.\r\nResponsibilities Documentation (˜40%): Develop and release technical memos, service bulletins, and training materials for product repair and upgrades; review ECOs and provide feedback regarding Global Service and customer impact; create Service Plans to support new product releases for Global Service.\r\nNew Product Introduction (˜30%): Participate in engineering project meetings and provide input on serviceability and field-related concerns; review test procedures and assembly instructions; support qualification and deployment of new or upgraded Test Stations; procure and deploy assembly tools and fixtures to Global Service locations.\r\nTechnical Response & Support (˜15%): Provide global technical support to customers, Field Service, Sales, and Service Technicians via phone, email, or in-person; interpret customer issues and communicate design, reliability, or maintenance concerns to the Product Engineering team; collaborate with Engineering, Reliability, and Manufacturing to drive corrective actions for failed components.\r\nTraining (˜15%): Deliver training on new and existing products to Field Service Engineers, customers, and Service Depot Technicians; train and certify assembly operators on product repair processes; participate in customer installation and training programs as needed.\r\nQualifications Bachelor's degree in a technical engineering field or 4+ years of experience.\r\n3+ years of hands-on field service or technical support experience.\r\nExperience with RF and digital electronic products required.\r\nExcellent verbal and written communication skills.\r\nStrong customer relations, listening, and organizational skills.\r\nProficiency with MS Office applications.\r\nAbility to manage multiple priorities with minimal supervision.\r\nUp to 20% domestic and international travel.\r\nPhysical Demands & Working Conditions Perform activities such as sitting, standing, or typing for extended periods of time; remain in a stationary position for 25% of the time.\r\nMust be able to communicate information and ideas so others will understand; exchange accurate information; observe documents and details at close range.\r\nOperate in a professional office and/or laboratory/manufacturing environment; use computer and other office productivity machinery.\r\nNoise level in the work environment is usually average.\r\nCompensation & Benefits Salary Range: $71,025 – $118,375 USD annually.\r\nEligible for a discretionary annual bonus.\r\nComprehensive package including medical, dental, and vision coverage, 401(k) with company match, life and disability insurance.\r\n12 paid holidays, sick time, and 15 days of paid vacation.\r\nFully paid parental leave, adoption assistance, tuition reimbursement, and opportunities for career growth.\r\nEqual Opportunity Employer MKS is an equal opportunity employer, including disability, veteran status and all categories protected by law. Please review our EOE statements for additional details. MKS is generally only hiring candidates who reside in states where we are registered to do business. Applicants for positions subject to ITAR or EAR may need to be U.S. persons. MKS is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact accommodationsatMKS@mksinst.com.\r\nJ-18808-Ljbffr","company":"Mks Instruments","rawCompany":"mks instruments","city":"Chester","state":"NJ","isRemote":false,"isActive":false,"createdAt":"2026-07-04T03:06:32.780Z","occupations":[{"code":"17-3029.00","title":"Engineering Technologists and Technicians, Except Drafters, All Other","slug":"engineering-technologists-and-technicians-except-drafters-all-other"},{"code":"17-3027.00","title":"Mechanical Engineering Technologists and Technicians","slug":"mechanical-engineering-technologists-and-technicians"},{"code":"17-3023.00","title":"Electrical and Electronic Engineering Technologists and Technicians","slug":"electrical-and-electronic-engineering-technologists-and-technicians"}],"industries":[{"code":"811310","title":"Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance","slug":"commercial-and-industrial-machinery-and-equipment-except-automotive-and-electronic-repair-and-maintenance"},{"code":"541330","title":"Engineering Services","slug":"engineering-services"},{"code":"811210","title":"Electronic and Precision Equipment Repair and Maintenance","slug":"electronic-and-precision-equipment-repair-and-maintenance"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer","description":"A Day in Your Life at MKS: This role serves as a key technical operations resource within the MKS Global Service organization, with primary responsibility for providing Engineering Technical Support for the MKS RF Power product line.\r\nResponsibilities Documentation (˜40%): Develop and release technical memos, service bulletins, and training materials for product repair and upgrades; review ECOs and provide feedback regarding Global Service and customer impact; create Service Plans to support new product releases for Global Service.\r\nNew Product Introduction (˜30%): Participate in engineering project meetings and provide input on serviceability and field-related concerns; review test procedures and assembly instructions; support qualification and deployment of new or upgraded Test Stations; procure and deploy assembly tools and fixtures to Global Service locations.\r\nTechnical Response & Support (˜15%): Provide global technical support to customers, Field Service, Sales, and Service Technicians via phone, email, or in-person; interpret customer issues and communicate design, reliability, or maintenance concerns to the Product Engineering team; collaborate with Engineering, Reliability, and Manufacturing to drive corrective actions for failed components.\r\nTraining (˜15%): Deliver training on new and existing products to Field Service Engineers, customers, and Service Depot Technicians; train and certify assembly operators on product repair processes; participate in customer installation and training programs as needed.\r\nQualifications Bachelor's degree in a technical engineering field or 4+ years of experience.\r\n3+ years of hands-on field service or technical support experience.\r\nExperience with RF and digital electronic products required.\r\nExcellent verbal and written communication skills.\r\nStrong customer relations, listening, and organizational skills.\r\nProficiency with MS Office applications.\r\nAbility to manage multiple priorities with minimal supervision.\r\nUp to 20% domestic and international travel.\r\nPhysical Demands & Working Conditions Perform activities such as sitting, standing, or typing for extended periods of time; remain in a stationary position for 25% of the time.\r\nMust be able to communicate information and ideas so others will understand; exchange accurate information; observe documents and details at close range.\r\nOperate in a professional office and/or laboratory/manufacturing environment; use computer and other office productivity machinery.\r\nNoise level in the work environment is usually average.\r\nCompensation & Benefits Salary Range: $71,025 – $118,375 USD annually.\r\nEligible for a discretionary annual bonus.\r\nComprehensive package including medical, dental, and vision coverage, 401(k) with company match, life and disability insurance.\r\n12 paid holidays, sick time, and 15 days of paid vacation.\r\nFully paid parental leave, adoption assistance, tuition reimbursement, and opportunities for career growth.\r\nEqual Opportunity Employer MKS is an equal opportunity employer, including disability, veteran status and all categories protected by law. Please review our EOE statements for additional details. MKS is generally only hiring candidates who reside in states where we are registered to do business. Applicants for positions subject to ITAR or EAR may need to be U.S. persons. MKS is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact accommodationsatMKS@mksinst.com.\r\nJ-18808-Ljbffr","datePosted":"2026-07-04T03:06:32.780Z","dateModified":"2026-07-04T03:06:32.780Z","hiringOrganization":{"@type":"Organization","name":"Mks Instruments","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chester","addressRegion":"NJ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"75f7773e5fe028736d6fabb9"},"url":"https://jobsearcher.com/jobs/75f7773e5fe028736d6fabb9"}}