{"schemaVersion":"jobsearcher.job.v1","id":"75e6ec76ea431c2329c8cc52","url":"https://jobsearcher.com/jobs/75e6ec76ea431c2329c8cc52","canonicalUrl":"https://jobsearcher.com/jobs/75e6ec76ea431c2329c8cc52","title":"Client Operations Manager","description":"Job Description\n\nJob SummaryTheClient Operations Managerserves as the primary operational lead for major U.S. and international telecom clients, ensuring:\r\nFlawless delivery of contracted servicesAccurate and timely invoice processingConsistent achievement of Service Level Agreements (SLAs)This role requires expertise in internal workflow and telecom billing systems, strong cross-functional collaboration, and the ability to navigate a large organization while advocating for client needs and contractual commitments.\r\nTeam Locations:\r\nUnited StatesKolkata, IndiaKey ResponsibilitiesClient Relationship ManagementServe as the primary operational point of contact for assigned telecom clients.Ensure client expectations, deliverables, and timelines are consistently met.SLA Performance OversightMonitor daily, weekly, and monthly SLA metrics.Drive internal teams to meet or exceed performance targets.Proactively identify and escalate operational risks.Invoice Processing & ValidationUtilize internal workflow, billing, and ticketing systems.Track, validate, and process high-volume telecom invoices accurately and on time.Ensure invoice quality and compliance with customer requirements.Cross-Functional CoordinationPartner with Operations, Finance, Engineering, and Service Delivery teams.Resolve operational issues and remove process blockers.Ensure seamless execution of client requirements.Process OptimizationIdentify workflow inefficiencies.Recommend and implement process improvements.Improve operational speed, accuracy, and customer satisfaction.Contract ComplianceInterpret customer contracts.Ensure adherence to:\r\nOperational obligationsInvoice loading requirementsReporting standardsContractual commitmentsReporting & AnalyticsPrepare recurring operational reports.Develop:\r\nInvoice summariesSLA dashboardsPerformance metricsOperational insightsPresent results to internal leadership and client stakeholders.Issue ResolutionLead root cause analysis for:\r\nService failuresInvoice loading issuesImplement corrective actions.Communicate outcomes and resolutions to clients.Required Qualifications5+ years of experience in client operations, service delivery, or a related field.Experience managing large, complex client accounts with high transaction volumes.Excellent verbal and written communication skills with the ability to influence cross-functional teams.Proven track record of meeting SLAs and driving operational excellence.Strong analytical, problem-solving, and organizational skills with exceptional attention to detail.Advanced proficiency with Microsoft Office Suite, including:\r\nWordExcelPowerPointOutlookAbility to create detailed reports, spreadsheets, presentations, and documentation.Demonstrated ability to build and maintain strong professional relationships with clients, colleagues, and stakeholders.Excellent interpersonal and conflict-resolution skills.Ability to foster collaboration and trust in fast-paced, team-oriented environments.Strong customer service orientation with a focus on developing long-term client relationships.Preferred QualificationsFamiliarity with:\r\nTelecom billing structuresCircuit inventoryService order workflowsAbility to thrive in a fast-paced, matrixed organization.Knowledge of Business Objects reporting tools.Success IndicatorsThe successful candidate will consistently achieve:\r\n98%+ SLA attainment99%+ invoice accuracyReduced client escalationsImproved invoice processing cycle timesFaster issue resolutionHigh client satisfaction and retentionContinuous operational improvements and process efficienciesCompensation & BenefitsSalary Range : $60,000–$80,000 annually, with starting compensation determined based on experience, skills, education, geographic location, and alignment with our overall compensation structure.\r\nComprehensive Benefits (not limited to):\r\nMedical, dental, and vision insurance\r\nFlexible spending accounts (FSA)\r\nCompany-paid life and disability insurance\r\n401(k) retirement plan\r\nEmployee ownership through our ESOP\r\nPaid time off (PTO)\r\nEligibility for incentive compensation program","company":"Teoco","rawCompany":"teoco","city":"Springfield","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-10-22T01:10:48.283Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561110","title":"Office Administrative Services","slug":"office-administrative-services"},{"code":"517810","title":"All Other Telecommunications","slug":"all-other-telecommunications"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Operations Manager","description":"Job Description\n\nJob SummaryTheClient Operations Managerserves as the primary operational lead for major U.S. and international telecom clients, ensuring:\r\nFlawless delivery of contracted servicesAccurate and timely invoice processingConsistent achievement of Service Level Agreements (SLAs)This role requires expertise in internal workflow and telecom billing systems, strong cross-functional collaboration, and the ability to navigate a large organization while advocating for client needs and contractual commitments.\r\nTeam Locations:\r\nUnited StatesKolkata, IndiaKey ResponsibilitiesClient Relationship ManagementServe as the primary operational point of contact for assigned telecom clients.Ensure client expectations, deliverables, and timelines are consistently met.SLA Performance OversightMonitor daily, weekly, and monthly SLA metrics.Drive internal teams to meet or exceed performance targets.Proactively identify and escalate operational risks.Invoice Processing & ValidationUtilize internal workflow, billing, and ticketing systems.Track, validate, and process high-volume telecom invoices accurately and on time.Ensure invoice quality and compliance with customer requirements.Cross-Functional CoordinationPartner with Operations, Finance, Engineering, and Service Delivery teams.Resolve operational issues and remove process blockers.Ensure seamless execution of client requirements.Process OptimizationIdentify workflow inefficiencies.Recommend and implement process improvements.Improve operational speed, accuracy, and customer satisfaction.Contract ComplianceInterpret customer contracts.Ensure adherence to:\r\nOperational obligationsInvoice loading requirementsReporting standardsContractual commitmentsReporting & AnalyticsPrepare recurring operational reports.Develop:\r\nInvoice summariesSLA dashboardsPerformance metricsOperational insightsPresent results to internal leadership and client stakeholders.Issue ResolutionLead root cause analysis for:\r\nService failuresInvoice loading issuesImplement corrective actions.Communicate outcomes and resolutions to clients.Required Qualifications5+ years of experience in client operations, service delivery, or a related field.Experience managing large, complex client accounts with high transaction volumes.Excellent verbal and written communication skills with the ability to influence cross-functional teams.Proven track record of meeting SLAs and driving operational excellence.Strong analytical, problem-solving, and organizational skills with exceptional attention to detail.Advanced proficiency with Microsoft Office Suite, including:\r\nWordExcelPowerPointOutlookAbility to create detailed reports, spreadsheets, presentations, and documentation.Demonstrated ability to build and maintain strong professional relationships with clients, colleagues, and stakeholders.Excellent interpersonal and conflict-resolution skills.Ability to foster collaboration and trust in fast-paced, team-oriented environments.Strong customer service orientation with a focus on developing long-term client relationships.Preferred QualificationsFamiliarity with:\r\nTelecom billing structuresCircuit inventoryService order workflowsAbility to thrive in a fast-paced, matrixed organization.Knowledge of Business Objects reporting tools.Success IndicatorsThe successful candidate will consistently achieve:\r\n98%+ SLA attainment99%+ invoice accuracyReduced client escalationsImproved invoice processing cycle timesFaster issue resolutionHigh client satisfaction and retentionContinuous operational improvements and process efficienciesCompensation & BenefitsSalary Range : $60,000–$80,000 annually, with starting compensation determined based on experience, skills, education, geographic location, and alignment with our overall compensation structure.\r\nComprehensive Benefits (not limited to):\r\nMedical, dental, and vision insurance\r\nFlexible spending accounts (FSA)\r\nCompany-paid life and disability insurance\r\n401(k) retirement plan\r\nEmployee ownership through our ESOP\r\nPaid time off (PTO)\r\nEligibility for incentive compensation program","datePosted":"2026-10-22T01:10:48.283Z","dateModified":"2026-10-22T01:10:48.283Z","hiringOrganization":{"@type":"Organization","name":"Teoco","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Springfield","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"75e6ec76ea431c2329c8cc52"},"url":"https://jobsearcher.com/jobs/75e6ec76ea431c2329c8cc52"}}