{"schemaVersion":"jobsearcher.job.v1","id":"75e439eedb3236838ebb203c","url":"https://jobsearcher.com/jobs/75e439eedb3236838ebb203c","canonicalUrl":"https://jobsearcher.com/jobs/75e439eedb3236838ebb203c","title":"Tier 2 Technical Support","description":"About us\nDPC Technology has been managing the IT needs of Florida and Georgia small businesses for over 27 years.\nOur work environment includes:\nGrowth opportunities\nOn-the-job training\nRegular social events\nLevel 2 Technicians are strong in all the most common and popular networking technologies. In addition to strong technical aptitudes, backed by at least 2 years of in-the-trenches experience, this person is a good communicator and a person who can manage well when the client is in a pickle and really needs strong guidance. This person should be prompt and/or know the importance of communicating ETA's to clients. This person should be skillful at pre-project/work briefings with each client on each project. This person should then be able to execute with a high degree of success in integrating and/or solving problems in environments rich in Windows Server, Major Practice Management/Imaging Software, VPN's, firewalls, backup systems and more. The more truly capable the engineer is in all these areas, the higher the utility value. *Position Responsibilities:* * DAILY time entry accounting for at least 8 hours * Documentation of Client Networks * Small Projects * Assist Sr. Technicians on Larger projects * T&M service requests * Backup Maintenance * Configuration of standard POP, SMTP & Exchange clients including Outlook * Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer's preferences * Understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, hard drives, and PDAs * Network Server – Experience preferred with Windows Server * Configure file, print and remote access services * Basic administration, including add/remove users and groups, configure file permissions, check event logs, and configure backup * Basic administration of enterprise e-mail application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases * Takes ownership of tasks and follows through to ensure complete resolution * Takes a personal interest in, and responsibility for, quality of work they perform or are associated with * Ability to pay close attention to detail while performing technically detailed tasks * Ability to deal effectively with stressful situations * Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members * Ability to provide accurate time estimates for how long a task will take * Understands that the success of individuals is measured by the success of their teams * Ability to quickly learn new technologies through the use of self-study materials and intuition * Ability to articulate technical information clearly and simply to non-technical people * Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution * Is self-motivated and can be self-directed when necessary * Enjoys sharing information, supporting others, and working on a team to achieve team goals *Knowledge, Skills, and Abilities:* * Capable of installing/configuring AND troubleshooting routers/SonicWALL’s * Capable of troubleshooting network issues (e.g. finding computer not on network, identifying/reconfiguring DHCP scheme conflicts) * Capable of installing/upgrading all Practice management and Imaging Software * Capable of installing/configuring/troubleshooting a phone system * Experience required with Windows desktop operating systems * Understanding of TCP/IP and troubleshooting Internet connectivity * Experience with routers and firewalls * Experience with Terminal Services * Understanding of relationship between switches, patch panels and connecting nodes to a network * Understanding of DNS services * Working Knowledge of Non Cisco Firewall Technologies - SonicWALL, Linksys, NetGear * Working Knowledge of Wireless Technologies *Credentials and Experience:* * Technician with two to four years’ experience * Minimum 2 years’ experience – VLAN, Routing, Firewalling Support * Minimum 2 years’ experience - Server Hardware Technologies (CPU/RAID/SCSI) Support * Minimum 2 years’ experience - Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support * Consistently bills 3-X W2 * Solid dependable engineer, follows directions and maximizes billing opportunities * Consistently receives good client feedback * SonicWALL Certification * A+ Certification and should be working on a Network+ or Security+ certification * 2 year College Degree or equivalent (4 year degree preferred) *Pay:* $40k-$55k total possible based on our variable compensation plan\nJob Type: Full-time\nPay: $19.00 - $26.00 per hour\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nHealth insurance\nLife insurance\nPaid time off\nParental leave\nProfessional development assistance\nReferral program\nRetirement plan\nTuition reimbursement\nSchedule:\n5x8\n8 hour shift\nMonday to Friday\nOn call\nSupplemental Pay:\nBonus pay\nAbility to commute/relocate:\nPooler, GA: Reliably commute or planning to relocate before starting work (Required)\nExperience:\nCustomer service: 1 year (Preferred)\nWork Location: In person","company":"Dpc Technology","rawCompany":"dpc technology","city":"Pooler","state":"GA","isRemote":false,"isActive":false,"createdAt":"2026-08-05T10:45:10.108Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Tier 2 Technical Support","description":"About us\nDPC Technology has been managing the IT needs of Florida and Georgia small businesses for over 27 years.\nOur work environment includes:\nGrowth opportunities\nOn-the-job training\nRegular social events\nLevel 2 Technicians are strong in all the most common and popular networking technologies. In addition to strong technical aptitudes, backed by at least 2 years of in-the-trenches experience, this person is a good communicator and a person who can manage well when the client is in a pickle and really needs strong guidance. This person should be prompt and/or know the importance of communicating ETA's to clients. This person should be skillful at pre-project/work briefings with each client on each project. This person should then be able to execute with a high degree of success in integrating and/or solving problems in environments rich in Windows Server, Major Practice Management/Imaging Software, VPN's, firewalls, backup systems and more. The more truly capable the engineer is in all these areas, the higher the utility value. *Position Responsibilities:* * DAILY time entry accounting for at least 8 hours * Documentation of Client Networks * Small Projects * Assist Sr. Technicians on Larger projects * T&M service requests * Backup Maintenance * Configuration of standard POP, SMTP & Exchange clients including Outlook * Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer's preferences * Understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, hard drives, and PDAs * Network Server – Experience preferred with Windows Server * Configure file, print and remote access services * Basic administration, including add/remove users and groups, configure file permissions, check event logs, and configure backup * Basic administration of enterprise e-mail application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases * Takes ownership of tasks and follows through to ensure complete resolution * Takes a personal interest in, and responsibility for, quality of work they perform or are associated with * Ability to pay close attention to detail while performing technically detailed tasks * Ability to deal effectively with stressful situations * Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members * Ability to provide accurate time estimates for how long a task will take * Understands that the success of individuals is measured by the success of their teams * Ability to quickly learn new technologies through the use of self-study materials and intuition * Ability to articulate technical information clearly and simply to non-technical people * Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution * Is self-motivated and can be self-directed when necessary * Enjoys sharing information, supporting others, and working on a team to achieve team goals *Knowledge, Skills, and Abilities:* * Capable of installing/configuring AND troubleshooting routers/SonicWALL’s * Capable of troubleshooting network issues (e.g. finding computer not on network, identifying/reconfiguring DHCP scheme conflicts) * Capable of installing/upgrading all Practice management and Imaging Software * Capable of installing/configuring/troubleshooting a phone system * Experience required with Windows desktop operating systems * Understanding of TCP/IP and troubleshooting Internet connectivity * Experience with routers and firewalls * Experience with Terminal Services * Understanding of relationship between switches, patch panels and connecting nodes to a network * Understanding of DNS services * Working Knowledge of Non Cisco Firewall Technologies - SonicWALL, Linksys, NetGear * Working Knowledge of Wireless Technologies *Credentials and Experience:* * Technician with two to four years’ experience * Minimum 2 years’ experience – VLAN, Routing, Firewalling Support * Minimum 2 years’ experience - Server Hardware Technologies (CPU/RAID/SCSI) Support * Minimum 2 years’ experience - Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support * Consistently bills 3-X W2 * Solid dependable engineer, follows directions and maximizes billing opportunities * Consistently receives good client feedback * SonicWALL Certification * A+ Certification and should be working on a Network+ or Security+ certification * 2 year College Degree or equivalent (4 year degree preferred) *Pay:* $40k-$55k total possible based on our variable compensation plan\nJob Type: Full-time\nPay: $19.00 - $26.00 per hour\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nHealth insurance\nLife insurance\nPaid time off\nParental leave\nProfessional development assistance\nReferral program\nRetirement plan\nTuition reimbursement\nSchedule:\n5x8\n8 hour shift\nMonday to Friday\nOn call\nSupplemental Pay:\nBonus pay\nAbility to commute/relocate:\nPooler, GA: Reliably commute or planning to relocate before starting work (Required)\nExperience:\nCustomer service: 1 year (Preferred)\nWork Location: In person","datePosted":"2026-08-05T10:45:10.108Z","dateModified":"2026-08-05T10:45:10.108Z","hiringOrganization":{"@type":"Organization","name":"Dpc Technology","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pooler","addressRegion":"GA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"75e439eedb3236838ebb203c"},"url":"https://jobsearcher.com/jobs/75e439eedb3236838ebb203c"}}