{"schemaVersion":"jobsearcher.job.v1","id":"75c541b55eee9e93890f1b25","url":"https://jobsearcher.com/jobs/75c541b55eee9e93890f1b25","canonicalUrl":"https://jobsearcher.com/jobs/75c541b55eee9e93890f1b25","title":"Client Services Manager (Remote)","description":"Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.\n**Please be aware of recruitment scams. Businessolver does not make job offers outside of our official hiring process or request payment or sensitive personal information. You will never receive an offer of employment without meeting a hiring authority and having a \"live\" and face-to-face conversation.**\nThe Gig:\nParticipate in client meetings including escalation discussions, when needed\nEnsure team is executing on client activity and proactively engaging Client Service Leads, Directors, and other internal teams as needed on open items\nReview and analyze performance of client deliverables daily (includes work completed onshore and offshore), reviewing risk areas with team members as needed\nEnsure team meets and/or exceeds daily work volumes and productivity metrics\nIdentify and communicate trends or areas of improvement (both client and role specific)\nProvide operational performance reports to client leadership team, identifying successes, risks and needs weekly\nEnsure quality assurance checks are happening across team deliverables\nCollaborate with Directors, AVP's and Client Services Leads on special projects\nPoint of escalation (from internal resources) for client deliverables for which their team is responsible for\nEvaluate daily and weekly team capacity, collaborate with leader and other Client Services Managers to offset any capacity deficits\nOversite of the Team Queues within Clarizen and Client Desk, ensuring work is being pulled by the team each day/week; this includes setting due dates in Clarizen for tasks/milestone completion\nShare in leadership of daily team stand-up meetings to communicate business initiatives and review deliverables such as open cases, file activity and other related client maintenance tasks\nManage and develop team members by conducting regular 1:1’s, reviewing work, processes, and other team member needs in order to ensure successful execution of assigned tasks\nEnsure new team member training is completed and support overall learning paths for all team members, aligning resources as needed\nSupport transition of new clients from onboarding to onshore and offshore ongoing resources\nResponsible for the execution and delivery of performance management & compensation process/routine across their Pod\nOperate as a domain leader of one or more roles within the Team\nWhat You Need to Make the Cut:\n5-7 years of direct industry or equivalent experience\n3+ years team lead/management experience\nExperience with:\nDelegation, Directing and Leading Change\nManaging quality and a Customer Service Mindset\nFact based management and Strong Leadership Communication\nDriving Results with Urgency\nTeam Building, Coaching & developing others\nWorkload Prioritization and Management Across Large Projects and Teams\nExperience in account management is strongly encouraged.\nThe pay range for this position is $79K - $107K per year (pay to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data).\nThis role is eligible to participate in the quarterly bonus incentive plan.\n\nAt Businessolver, we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process.\nOur approach is thoughtful and thorough. We’ve built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith.\nWe also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references. These steps aren’t just about compliance, they’re about ensuring fairness, safety, and trust for everyone involved.\nPut simply: we will always confirm that you are who you say you are. It's just one of the many ways we uphold the standards that matter most, to you, to us, and to the people we serve.\nWith heart,\nThe Businessolver Recruiting Team\nBusinessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.\n(Applicable to all roles at an AVP, DIR, VP, Head Of or SVP and above level):\nServe as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.\nEqual Opportunity at Businessolver:\nBusinessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.\n#LI-Remote","company":"Businessolver","rawCompany":"businessolver","isRemote":true,"isActive":false,"createdAt":"2026-08-15T12:51:58.243Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"43-1011.00","title":"First-Line Supervisors of Office and Administrative Support Workers","slug":"first-line-supervisors-of-office-and-administrative-support-workers"},{"code":"11-2022.00","title":"Sales Managers","slug":"sales-managers"}],"industries":[{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"541618","title":"Other Management Consulting Services","slug":"other-management-consulting-services"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Services Manager (Remote)","description":"Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.\n**Please be aware of recruitment scams. Businessolver does not make job offers outside of our official hiring process or request payment or sensitive personal information. You will never receive an offer of employment without meeting a hiring authority and having a \"live\" and face-to-face conversation.**\nThe Gig:\nParticipate in client meetings including escalation discussions, when needed\nEnsure team is executing on client activity and proactively engaging Client Service Leads, Directors, and other internal teams as needed on open items\nReview and analyze performance of client deliverables daily (includes work completed onshore and offshore), reviewing risk areas with team members as needed\nEnsure team meets and/or exceeds daily work volumes and productivity metrics\nIdentify and communicate trends or areas of improvement (both client and role specific)\nProvide operational performance reports to client leadership team, identifying successes, risks and needs weekly\nEnsure quality assurance checks are happening across team deliverables\nCollaborate with Directors, AVP's and Client Services Leads on special projects\nPoint of escalation (from internal resources) for client deliverables for which their team is responsible for\nEvaluate daily and weekly team capacity, collaborate with leader and other Client Services Managers to offset any capacity deficits\nOversite of the Team Queues within Clarizen and Client Desk, ensuring work is being pulled by the team each day/week; this includes setting due dates in Clarizen for tasks/milestone completion\nShare in leadership of daily team stand-up meetings to communicate business initiatives and review deliverables such as open cases, file activity and other related client maintenance tasks\nManage and develop team members by conducting regular 1:1’s, reviewing work, processes, and other team member needs in order to ensure successful execution of assigned tasks\nEnsure new team member training is completed and support overall learning paths for all team members, aligning resources as needed\nSupport transition of new clients from onboarding to onshore and offshore ongoing resources\nResponsible for the execution and delivery of performance management & compensation process/routine across their Pod\nOperate as a domain leader of one or more roles within the Team\nWhat You Need to Make the Cut:\n5-7 years of direct industry or equivalent experience\n3+ years team lead/management experience\nExperience with:\nDelegation, Directing and Leading Change\nManaging quality and a Customer Service Mindset\nFact based management and Strong Leadership Communication\nDriving Results with Urgency\nTeam Building, Coaching & developing others\nWorkload Prioritization and Management Across Large Projects and Teams\nExperience in account management is strongly encouraged.\nThe pay range for this position is $79K - $107K per year (pay to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data).\nThis role is eligible to participate in the quarterly bonus incentive plan.\n\nAt Businessolver, we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process.\nOur approach is thoughtful and thorough. We’ve built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith.\nWe also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references. These steps aren’t just about compliance, they’re about ensuring fairness, safety, and trust for everyone involved.\nPut simply: we will always confirm that you are who you say you are. It's just one of the many ways we uphold the standards that matter most, to you, to us, and to the people we serve.\nWith heart,\nThe Businessolver Recruiting Team\nBusinessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.\n(Applicable to all roles at an AVP, DIR, VP, Head Of or SVP and above level):\nServe as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.\nEqual Opportunity at Businessolver:\nBusinessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.\n#LI-Remote","datePosted":"2026-08-15T12:51:58.243Z","dateModified":"2026-08-15T12:51:58.243Z","hiringOrganization":{"@type":"Organization","name":"Businessolver","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"75c541b55eee9e93890f1b25"},"url":"https://jobsearcher.com/jobs/75c541b55eee9e93890f1b25"}}