Customer Business Manager

Revolutionize how industry-leading companies approach architectural innovation & space optimization. As a Customer Business Manager, you'll own strategic partnerships and deliver transformative results for our top-tier enterprise clients!We're a VC-backed startup disrupting a $300B market with our AI-powered SaaS platform. As a Customer Business Manager, you'll be at the forefront, leading engagement with high-profile clients like Citibank, driving platform adoption, and unlocking new opportunities for growth.This role goes beyond traditional account management - you'll be a trusted advisor, strategic consultant, and change agent, working hand-in-hand with our clients to achieve their most ambitious goals.What You'll DoLead Strategic Client Relationships: Cultivate deep, lasting partnerships with 10-20+ key stakeholders across global enterprise clients.Translate Business Needs into Actionable Strategies: Develop and execute customized plans that address each client's unique challenges, priorities, and operational structure.Identify & Drive Value-Added Solutions: Proactively uncover new opportunities for platform adoption, process optimization, and data-driven insights.Champion Customer Success Across Internal Teams: Serve as the primary liaison between clients and our internal Customer Success, Sales, and leadership teams, ensuring seamless communication and alignment.Navigate Complex Organizations with Ease: Build consensus, influence key decision-makers, and drive transformative change within multi-faceted enterprise environments.Shape Our Enterprise Strategy: Collaborate with our leadership team to refine our customer engagement model and drive continuous improvement.What You'll Bring To The Table8+ years of experience in customer success, strategic account management, or management consulting roles, ideally within a SaaS or technology environment.Proven ability to drive strategic value, influence executive-level stakeholders, and achieve measurable business outcomes for enterprise clients.Exceptional analytical, problem-solving, and communication skills.Deep understanding of enterprise-level business processes and the ability to translate client needs into innovative solutions.Comfort navigating complex organizations and collaborating with cross-functional teams.Passion for technology and a desire to make a tangible impact on the future of the built environment.Elevate Your Career. Transform Global Enterprises.If you're a highly motivated and results-oriented leader ready to drive strategic value for our most important clients, we encourage you to apply!Join Us AndLead transformative change: at some of the world's most influential organizations.Shape the future of our platform: and influence our customer engagement model.Accelerate your career trajectory: in a fast-growing, VC-backed startup.Work alongside a passionate and driven team: dedicated to revolutionizing the architectural industry.