Patient Care Services - North Offices - FLOAT

WE ARE GROWING!!! We are looking for full-time Patient Care Services team members to deliver exceptional and professional patient care. These are regular, full-time positions. Interested candidates must have a strong work ethic and an attitude to succeed.If you're friendly, detail-oriented, and eager to contribute to a positive work environment, we want to hear from you! Experience in healthcare or customer service is a plus but not required – we provide comprehensive training.LOCATION: Float position working in Lewiston, Brunswick and FreeportOffice HoursMonday: 8am - 6pmTuesday: Thursday 8am - 5pmFriday: 8am -4:30 pmSaturday: 8am - 12 pm (one per month)Job ResponsibilitiesTo provide excellent customer service to all patients, vendors, and patrons of Maine Optometry. To perform various routine clerical work, provide data entry support, and provide information and assistance to patients regarding departmental policies and procedures.Job DutiesAnswer telephone, screen, and direct callsGreet all individuals entering the office, monitor visitor access, and maintain awareness of anyone entering the practice.Handle inquiries from patients and vendors.Receive and sort mail and other deliverables.Maintain and organize the reception/waiting area.Operate a variety of office equipment including, but not limited to: copiers, phones, computersInput and retrieve data within the computer system.Provide excellent customer service in scheduling patient appointments.Control and request as appropriate inventory relevant to the reception area.Complete the end of day tasks and other outstanding paperwork to close out the day services.Properly bill and submit services to insurance companies while keeping the patient accurately informed.Other FunctionsReceive and organize office materials and supplies.Receive, sort, and distribute incoming and outgoing correspondence.Contribute to the overall practice needs by accomplishing duties as they arise and providing the results needed for a smooth-running practice as assigned Qualifications High school graduate or equivalentPrevious medical office experience is not needed but preferred Strong customer service skills: communicator, listener & team playerBasic math skillsFamiliarity with computers and ability to learn new software Embraces changePrevious customer service experience