{"schemaVersion":"jobsearcher.job.v1","id":"7485fa65a95f6d8a8eaed27b","url":"https://jobsearcher.com/jobs/7485fa65a95f6d8a8eaed27b","canonicalUrl":"https://jobsearcher.com/jobs/7485fa65a95f6d8a8eaed27b","title":"Customer Service Representative","description":"PRIMARY OBJECTIVE:\nResolves customer issues and concerns on the front end in retail store to ensure positive customer relations and accurate, prompt checkout.\nCOMPANY WIDE RESPONSIBILITIES\n1. Contributes toward ensuring a positive shopping environment for customers and a positive working environment for employees.\n2. Ensures proper product handling to control shrinkage and waste.\n3. Follows all company, store, and department policies and procedures.\n4. Complies with federal and state regulations.\nESSENTIAL RESPONSIBILITIES\nEssential responsibilities include the following. Other duties may be assigned.\n1. Ensures positive customer relations by handling customer requests and inquiries in a friendly, positive, and timely manner.\n2. Communicates customer issues to appropriate department; resolves.\n3. Adheres to all front end policies and procedures, including proper cash handling, proper tender and coupon handling, scanning error procedures, and price checks.\n4. Completes voids, refunds, and daily cashier exception reports; may prepare bookkeeping reports and deposits.\n5. Operates cash register; ensures proper handling of tender and coupons.\n6. Encourages teamwork through cooperative interactions with co-workers.\nSUPERVISORY RESPONSIBILITIES\nThis job has no supervisory responsibilities.\nQUALIFICATIONS\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nEDUCATION AND/OR EXPERIENCE\nHigh school diploma or general education degree; one to six months related experience or training; or equivalent combination of education and experience.\nMATHEMATICAL SKILLS\nAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.\nLANGUAGE SKILLS\nAbility to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one- on-one and small group situations to customers, clients, and other employees of the organization.\nREASONING ABILITY\nAbility to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.\nCERTIFICATES, LICENSES, REGISTRATIONS\nNone.\nFUNCTIONAL REQUIREMENTS\nWhile performing the duties of this job, the employee is regularly required to use the hands to handle, finger or feel objects, tools or controls, and to talk or hear. The employee is frequently required to sit and reach with hands and arms. The employee is occasionally required to stand, walk, and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.\nWORKING CONDITIONS\nWork is performed in a retail store environment where there is regular exposure to outdoor temperatures through the front end entrance, and occasional exposure to wet surfaces, refrigerated storage areas, damp or humid conditions, and heated surfaces. The noise level is moderate, consistent with a retail store environment, and does include occasional noise of power tools and equipment.\nIMPORTANT DISCLAIMER NOTICE:\nThe job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or the work environment change\nJob Types: Full-time, Part-time\nPay: From $13.80 per hour\nBenefits:\nFlexible schedule\nOn-the-job training\nShift:\nDay shift\nEvening shift\nMorning shift\nNight shift\nWork Location: In person","company":"Pick 'n Save","rawCompany":"pick n save","city":"Appleton","state":"WI","isRemote":false,"isActive":false,"createdAt":"2026-08-11T14:31:16.856Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"41-2031.00","title":"Retail Salespersons","slug":"retail-salespersons"},{"code":"41-2021.00","title":"Counter and Rental Clerks","slug":"counter-and-rental-clerks"}],"industries":[{"code":"455219","title":"All Other General Merchandise Retailers","slug":"all-other-general-merchandise-retailers"},{"code":"445110","title":"Supermarkets and Other Grocery Retailers (except Convenience Retailers)","slug":"supermarkets-and-other-grocery-retailers-except-convenience-retailers"},{"code":"445131","title":"Convenience Retailers","slug":"convenience-retailers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Representative","description":"PRIMARY OBJECTIVE:\nResolves customer issues and concerns on the front end in retail store to ensure positive customer relations and accurate, prompt checkout.\nCOMPANY WIDE RESPONSIBILITIES\n1. Contributes toward ensuring a positive shopping environment for customers and a positive working environment for employees.\n2. Ensures proper product handling to control shrinkage and waste.\n3. Follows all company, store, and department policies and procedures.\n4. Complies with federal and state regulations.\nESSENTIAL RESPONSIBILITIES\nEssential responsibilities include the following. Other duties may be assigned.\n1. Ensures positive customer relations by handling customer requests and inquiries in a friendly, positive, and timely manner.\n2. Communicates customer issues to appropriate department; resolves.\n3. Adheres to all front end policies and procedures, including proper cash handling, proper tender and coupon handling, scanning error procedures, and price checks.\n4. Completes voids, refunds, and daily cashier exception reports; may prepare bookkeeping reports and deposits.\n5. Operates cash register; ensures proper handling of tender and coupons.\n6. Encourages teamwork through cooperative interactions with co-workers.\nSUPERVISORY RESPONSIBILITIES\nThis job has no supervisory responsibilities.\nQUALIFICATIONS\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nEDUCATION AND/OR EXPERIENCE\nHigh school diploma or general education degree; one to six months related experience or training; or equivalent combination of education and experience.\nMATHEMATICAL SKILLS\nAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.\nLANGUAGE SKILLS\nAbility to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one- on-one and small group situations to customers, clients, and other employees of the organization.\nREASONING ABILITY\nAbility to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.\nCERTIFICATES, LICENSES, REGISTRATIONS\nNone.\nFUNCTIONAL REQUIREMENTS\nWhile performing the duties of this job, the employee is regularly required to use the hands to handle, finger or feel objects, tools or controls, and to talk or hear. The employee is frequently required to sit and reach with hands and arms. The employee is occasionally required to stand, walk, and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.\nWORKING CONDITIONS\nWork is performed in a retail store environment where there is regular exposure to outdoor temperatures through the front end entrance, and occasional exposure to wet surfaces, refrigerated storage areas, damp or humid conditions, and heated surfaces. The noise level is moderate, consistent with a retail store environment, and does include occasional noise of power tools and equipment.\nIMPORTANT DISCLAIMER NOTICE:\nThe job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or the work environment change\nJob Types: Full-time, Part-time\nPay: From $13.80 per hour\nBenefits:\nFlexible schedule\nOn-the-job training\nShift:\nDay shift\nEvening shift\nMorning shift\nNight shift\nWork Location: In person","datePosted":"2026-08-11T14:31:16.856Z","dateModified":"2026-08-11T14:31:16.856Z","hiringOrganization":{"@type":"Organization","name":"Pick 'n Save","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Appleton","addressRegion":"WI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"7485fa65a95f6d8a8eaed27b"},"url":"https://jobsearcher.com/jobs/7485fa65a95f6d8a8eaed27b"}}