{"schemaVersion":"jobsearcher.job.v1","id":"7479e54f60aefef376e67c4c","url":"https://jobsearcher.com/jobs/7479e54f60aefef376e67c4c","canonicalUrl":"https://jobsearcher.com/jobs/7479e54f60aefef376e67c4c","title":"Remote Customer Support Readiness Program Lead","description":"Mercury Technologies, Inc. is seeking an experienced Senior Customer Support Operations Readiness Program Manager in a remote-eligible role. You will coordinate readiness activities across customer support initiatives, partner with Support, Product, Risk, Engineering, and Enablement, and lead readiness motions for launches, tooling updates, and documentation. You will build centralized roadmaps, manage dependencies, and ensure teams are prepared with the right processes and enablement resources #J-18808-Ljbffr","company":"Mercury Technologies","rawCompany":"mercury technologies","city":"Millbrae","state":"CA","isRemote":true,"isActive":false,"createdAt":"2026-08-21T04:14:28.424Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Remote Customer Support Readiness Program Lead","description":"Mercury Technologies, Inc. is seeking an experienced Senior Customer Support Operations Readiness Program Manager in a remote-eligible role. You will coordinate readiness activities across customer support initiatives, partner with Support, Product, Risk, Engineering, and Enablement, and lead readiness motions for launches, tooling updates, and documentation. You will build centralized roadmaps, manage dependencies, and ensure teams are prepared with the right processes and enablement resources #J-18808-Ljbffr","datePosted":"2026-08-21T04:14:28.424Z","dateModified":"2026-08-21T04:14:28.424Z","hiringOrganization":{"@type":"Organization","name":"Mercury Technologies","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"7479e54f60aefef376e67c4c"},"url":"https://jobsearcher.com/jobs/7479e54f60aefef376e67c4c"}}