Case Manager - Dignity & Wellness

About POTS Part of the Solution (POTS) is a 'one-stop shop' helping low-income individuals and families move from crisis to stability and, ultimately, self-sufficiency. POTS helps more than 35,000 people annually. Current services include the Community Dining Room; Emergency Food Pantry; shower and mail facilities; barbershop; case management; Legal Clinic; workforce development and an intensive case management/ mentoring program for a select group of families. POTS also holds a variety of seasonal distributions for items such as back-to-school supplies, Thanksgiving turkeys and holiday gifts, and is host to a medical and dental clinic About the position The Case Manager - Dignity & Wellness will focus on providing case management and substance abuse counseling services to assist clients and guests seeking greater stability or self-sufficiency. Specifically, this role will work with homeless or housing insecure clients who in some cases struggle with addiction to screen for and obtain cash and non-cash benefits and temporary and permanent housing, while seeking to address other client needs through consultation and referral. The Case Manager - Dignity & Wellness will assist POTS clients living with alcoholism and substance use issues manage those challenges as they work toward self-stability and engaging in the community. Responsibilities Direct Client Service & Obtain cash and non-cash benefits and referrals for POTS clients: Provide direct service to clients seeking help in the mail, shower haircut and dining program. Assist POTS clients and guests in their journey from crisis to greater stability to self-sufficiency by working to obtain public benefits, referrals and other services for them. Direct Client Service with substance abuse services: Provide access to services within and external to POTS including emergency food provision, clothing distribution, haircuts, a safe and secure mailbox, job training and placement programs, GED programs, detoxification centers, shelters, free income tax preparation, health care navigators, medical and psychiatric care centers, domestic violence prevention and assessment resources. Client stabilization and case planning: Help POTS clients with alcoholism and substance use issues as they move forward towards sobriety and substance free lives and maintaining the same Coordination with other POTS programs: Help clients access the full range of internal and external resources by working closely and communicating effectively with managers of other POTS programs, staff, external partners and others in the POTS network of service. Client data management: Record and document interactions with clients. Follow-up with referral agencies to confirm that clients received the services they need. Keep client data safe and secure. Required Skills Dedication to the mission and values of POTS Bachelor’s degree or Associate’s Degree plus relevant experience Ability to have conversations in Spanish Good customer service skills Willingness to be flexible and improvise Cultural competence and sensitivity to relate professionally with a diverse client base and their families Facility with Microsoft Office and database management software Two years' experience navigating the substance use and mental health systems in NYC. CASAC (Master Level, Advanced Level, CASAC 2, CASAC, or CASAC-T) Knowledge of treatment resources throughout the NYC metropolitan area Experience working with people diagnosed with mental illnesses Preferred Experience working with formerly incarcerated individuals and those who are street and shelter homeless Knowledge of NYC public benefits systems Knowledge of NYC shelter systems and housing options Benefits Salary commensurate with experience All full-time employees receive comprehensive medical and dental coverage Other benefits including 401(k) retirement plan and FSA plan Opportunities for professional development POTS is an Equal Opportunity Employer. POTS encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, age, national origin, marital status, citizenship, disability, and veteran status.