{"schemaVersion":"jobsearcher.job.v1","id":"740efe6d322e9abf2a24390e","url":"https://jobsearcher.com/jobs/740efe6d322e9abf2a24390e","canonicalUrl":"https://jobsearcher.com/jobs/740efe6d322e9abf2a24390e","title":"Agentforce & Data 360 Technical Support Engineer","description":"To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.\r\nJob Category\r\nCustomer Success\r\nJob Details\r\nAbout Salesforce\r\nSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.\r\nReady to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.\r\nThe Salesforce Data 360 and Agentforce Support team is comprised of highly skilled technical engineers who have a passion for making customers successful. Our Support Engineers pride themselves in delivering an unparalleled premium customer experience that leaves customers wanting and coming back for more. While our focus is on the customer, we also have fun as a team, and continuously give back to our community through the generous Salesforce 1-1-1 model.\r\nThese roles are located in our Indianapolis, Atlanta and Seattle offices. Candidates should live locally to the area and able to work in an office environment in a hybrid model.\r\nYour Impact - Responsibilities: In your role as a Agentforce and Data 360 Support Engineer, you are the first point of contact for customers experiencing challenges navigating and implementing Data 360 and Agentforce products. Job responsibilities include but are not limited to:\r\n\r\nDeveloping and maintaining technical expertise in Salesforce Data 360 and Agentforce.\r\nDemonstrating exceptional analytical, troubleshooting, and problem-solving expertise.\r\nProviding feature explanation and best practices.\r\nManaging customer expectations and the customer experience to maximize customer satisfaction.\r\nActively maintaining and participating in job-related training activities.\r\nDemonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment.\r\nMultitasking and performing effectively under pressure.\r\nCreating and curating knowledge content.\r\n\r\nRequired Experience/Skills:\r\n\r\nExperience with Salesforce and/or CRM applications and other cloud-based technologies\r\nAPI / programming experience\r\nBig data experience\r\nExperience with Database concepts, Data management (RDBMS), and SQL\r\nDemonstrated skill in Customer Support or Customer Service in a customer-facing role\r\nSalesforce Developer, Agentforce, Data 360 Certification\r\n\r\nFamiliarity with Sales Cloud, Service Cloud, Data Cloud, or Agentforce technologies.\r\n\r\n\r\nExperience with web technologies including HTML, JavaScript, CSS, or APEX.\r\n\r\n\r\nUS Citizenship to support our specific customers\r\n\r\nBilingual Portuguese, French or Spanish language proficiency is a plus!\r\n\r\nUnleash Your Potential\r\nWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.\r\nAccommodations\r\nIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.\r\nPlease note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.\r\nPosting Statement\r\nSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\r\nIn the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.\r\nAt Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.\r\nThe typical base salary range for this position is $80,900 - $122,300 annually.\r\nThe range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.","company":"Salesforce.com","rawCompany":"salesforcecom","city":"Chicago","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-04-30T05:47:12.981Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Agentforce & Data 360 Technical Support Engineer","description":"To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.\r\nJob Category\r\nCustomer Success\r\nJob Details\r\nAbout Salesforce\r\nSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.\r\nReady to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.\r\nThe Salesforce Data 360 and Agentforce Support team is comprised of highly skilled technical engineers who have a passion for making customers successful. Our Support Engineers pride themselves in delivering an unparalleled premium customer experience that leaves customers wanting and coming back for more. While our focus is on the customer, we also have fun as a team, and continuously give back to our community through the generous Salesforce 1-1-1 model.\r\nThese roles are located in our Indianapolis, Atlanta and Seattle offices. Candidates should live locally to the area and able to work in an office environment in a hybrid model.\r\nYour Impact - Responsibilities: In your role as a Agentforce and Data 360 Support Engineer, you are the first point of contact for customers experiencing challenges navigating and implementing Data 360 and Agentforce products. Job responsibilities include but are not limited to:\r\n\r\nDeveloping and maintaining technical expertise in Salesforce Data 360 and Agentforce.\r\nDemonstrating exceptional analytical, troubleshooting, and problem-solving expertise.\r\nProviding feature explanation and best practices.\r\nManaging customer expectations and the customer experience to maximize customer satisfaction.\r\nActively maintaining and participating in job-related training activities.\r\nDemonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment.\r\nMultitasking and performing effectively under pressure.\r\nCreating and curating knowledge content.\r\n\r\nRequired Experience/Skills:\r\n\r\nExperience with Salesforce and/or CRM applications and other cloud-based technologies\r\nAPI / programming experience\r\nBig data experience\r\nExperience with Database concepts, Data management (RDBMS), and SQL\r\nDemonstrated skill in Customer Support or Customer Service in a customer-facing role\r\nSalesforce Developer, Agentforce, Data 360 Certification\r\n\r\nFamiliarity with Sales Cloud, Service Cloud, Data Cloud, or Agentforce technologies.\r\n\r\n\r\nExperience with web technologies including HTML, JavaScript, CSS, or APEX.\r\n\r\n\r\nUS Citizenship to support our specific customers\r\n\r\nBilingual Portuguese, French or Spanish language proficiency is a plus!\r\n\r\nUnleash Your Potential\r\nWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.\r\nAccommodations\r\nIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.\r\nPlease note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.\r\nPosting Statement\r\nSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\r\nIn the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.\r\nAt Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.\r\nThe typical base salary range for this position is $80,900 - $122,300 annually.\r\nThe range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.","datePosted":"2026-04-30T05:47:12.981Z","dateModified":"2026-04-30T05:47:12.981Z","hiringOrganization":{"@type":"Organization","name":"Salesforce.com","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chicago","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"740efe6d322e9abf2a24390e"},"url":"https://jobsearcher.com/jobs/740efe6d322e9abf2a24390e"}}