{"schemaVersion":"jobsearcher.job.v1","id":"73d2fe47739ff7970440cdc8","url":"https://jobsearcher.com/jobs/73d2fe47739ff7970440cdc8","canonicalUrl":"https://jobsearcher.com/jobs/73d2fe47739ff7970440cdc8","title":"IT Mart Tech Support","description":"Your Impact\nOwn your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.\nJob Description\nMake meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as an IT Mart Tech Support Professional for a career where your growth is just as important as the mission you support.\n\nMEANINGFUL WORK AND PERSONAL IMPACT\nIT Mart Systems Administrator is responsible for providing Account Management Services to Department of State consolidated accounts. Duties consist of creating, modifying and managing all Department of State accounts, creating and modifying SNAP cards, and providing initial mobile and laptop support at tier 1 level.\nPerforms systems administrative and operational duties on computer systems\nPerform account management duties in Active Directory\nWelcome and greet customers when handling front desk operations\nAnalyze, evaluate, test and repair basic hardware problems\nPrepare activity and progress reports regarding support activities\nRespond, investigate, and correct problems.\nActs as a technical resource for user queries\nContribute to developing and implementing improvements in the account management processes.\nWorking to achieve SLA's when resolving customer issues\nOrganize and conduct one-on-one and small group training in the use of commercial and government off-the-shelf software products (COTS and GOTS)\nProvide troubleshooting diagnosis, and repair for laptop and mobile devices\n\nWHAT YOU’LL NEED TO SUCCEED\n1-3 years of related expereince\nAssociates degree or equivalent expereince\nStrong customer service and communication skills (both written and verbal)\nExcellent interpersonal skills, especially ability to listen and understand what is being described\nDESIRED SKILLS OR EXPERIENCE\nWorking knowledge of ServiceNow ticketing system; creating, updating, and closing tickets.\nExperience providing Tiers 1 and 2 technical support for hardware and software.\nExcellent attention to detail.\nStrong working knowledge of computer terms.\nCustomer service operations experience.\n\nGDIT IS YOUR PLACE\nAt GDIT, the mission is our purpose, and our people are at the center of everything we do.\nGrowth: AI-powered career tool that identifies career steps and learning opportunities\nSupport: An internal mobility team focused on helping you achieve your career goals\nRewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off\nCommunity: Award-winning culture of innovation and a military-friendly workplace\n\nOWN YOUR OPPORTUNITY\nExplore a career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.\nWork Requirements\nYears of Experience\n1 + years of related experience\nmay vary based on technical training, certification(s), or degree\nCertification\nTravel Required\nNone\nCitizenship\nU.S. Citizenship Required\nSalary and Benefit Information\nThe likely hourly rate for this position is between $30.44 - $41.18. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.\nView information about benefits and our total rewards program.\nOur Identity Verification Process\nAs part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.\nAbout Our Work\nWe are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.\nJoin our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.\nEqual Opportunity Employer / Individuals with Disabilities / Protected Veterans","company":"General Dynamics Information Technology","rawCompany":"generaldynamicsinformationtechnology","city":"Washington","state":"DC","isRemote":false,"isActive":false,"createdAt":"2026-08-03T15:56:34.811Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"921190","title":"Other General Government Support","slug":"other-general-government-support"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Mart Tech Support","description":"Your Impact\nOwn your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.\nJob Description\nMake meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as an IT Mart Tech Support Professional for a career where your growth is just as important as the mission you support.\n\nMEANINGFUL WORK AND PERSONAL IMPACT\nIT Mart Systems Administrator is responsible for providing Account Management Services to Department of State consolidated accounts. Duties consist of creating, modifying and managing all Department of State accounts, creating and modifying SNAP cards, and providing initial mobile and laptop support at tier 1 level.\nPerforms systems administrative and operational duties on computer systems\nPerform account management duties in Active Directory\nWelcome and greet customers when handling front desk operations\nAnalyze, evaluate, test and repair basic hardware problems\nPrepare activity and progress reports regarding support activities\nRespond, investigate, and correct problems.\nActs as a technical resource for user queries\nContribute to developing and implementing improvements in the account management processes.\nWorking to achieve SLA's when resolving customer issues\nOrganize and conduct one-on-one and small group training in the use of commercial and government off-the-shelf software products (COTS and GOTS)\nProvide troubleshooting diagnosis, and repair for laptop and mobile devices\n\nWHAT YOU’LL NEED TO SUCCEED\n1-3 years of related expereince\nAssociates degree or equivalent expereince\nStrong customer service and communication skills (both written and verbal)\nExcellent interpersonal skills, especially ability to listen and understand what is being described\nDESIRED SKILLS OR EXPERIENCE\nWorking knowledge of ServiceNow ticketing system; creating, updating, and closing tickets.\nExperience providing Tiers 1 and 2 technical support for hardware and software.\nExcellent attention to detail.\nStrong working knowledge of computer terms.\nCustomer service operations experience.\n\nGDIT IS YOUR PLACE\nAt GDIT, the mission is our purpose, and our people are at the center of everything we do.\nGrowth: AI-powered career tool that identifies career steps and learning opportunities\nSupport: An internal mobility team focused on helping you achieve your career goals\nRewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off\nCommunity: Award-winning culture of innovation and a military-friendly workplace\n\nOWN YOUR OPPORTUNITY\nExplore a career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.\nWork Requirements\nYears of Experience\n1 + years of related experience\nmay vary based on technical training, certification(s), or degree\nCertification\nTravel Required\nNone\nCitizenship\nU.S. Citizenship Required\nSalary and Benefit Information\nThe likely hourly rate for this position is between $30.44 - $41.18. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.\nView information about benefits and our total rewards program.\nOur Identity Verification Process\nAs part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.\nAbout Our Work\nWe are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.\nJoin our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.\nEqual Opportunity Employer / Individuals with Disabilities / Protected Veterans","datePosted":"2026-08-03T15:56:34.811Z","dateModified":"2026-08-03T15:56:34.811Z","hiringOrganization":{"@type":"Organization","name":"General Dynamics Information Technology","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Washington","addressRegion":"DC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"73d2fe47739ff7970440cdc8"},"url":"https://jobsearcher.com/jobs/73d2fe47739ff7970440cdc8"}}