{"schemaVersion":"jobsearcher.job.v1","id":"73cded4b63497b453fbfe811","url":"https://jobsearcher.com/jobs/73cded4b63497b453fbfe811","canonicalUrl":"https://jobsearcher.com/jobs/73cded4b63497b453fbfe811","title":"Technical Support Representative","description":"Who are we? We are EMS and we are looking for High Quality Inbound Customer Service agents to join a fast-paced and energetic customer service team. EMS, Inc. is a leading Provider of Outsourced Customer Services. Our core values: We pride ourselves on respect, dignity, honesty, fairness, innovation and improvement. Attitude is everything. EMS, Inc. offers a team work environment, not a \"typical\" call center atmosphere.\r\nJob Description\r\nAs a Technical Support Agent you must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner. Agents will troubleshoot and handle call escalations to resolve technical issues and/or customer inquiries regarding services, products and complaints. Must be able to maintain a strong relationship and communication between EMS and client on account procedures and managing priorities.\r\nQualifications\r\nStrong written and verbal communication skills when interacting with customers and coworkers\r\nFriendly and energetic attitude\r\nComputer knowledge and internet skills\r\nAbility to navigate between multiple computer screens/tabs\r\nQuick learner who enjoys using trouble-shooting and problem solving skills\r\nAbility to work both as an individual and as a team member\r\nAdditional Benefits\r\nCareer advancement opportunities\r\nTeam work environment\r\n$350 hiring bonus\r\nPaid on-the-job training\r\nFull time schedules\r\nMedical, dental, vision, long-term disability, and company paid life insurance benefits 1st of the month following 45 days of hire\r\nCasual dress attire\r\nIndividual work spaces\r\nComplimentary breakfast on Fridays\r\nFree parking\r\nNorth-West Omaha Location\r\nJ-18808-Ljbffr","company":"Ems","rawCompany":"ems","city":"Omaha","state":"NE","isRemote":false,"isActive":true,"createdAt":"2026-07-04T03:11:47.446Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"29-2042.00","title":"Emergency Medical Technicians","slug":"emergency-medical-technicians"}],"industries":[{"code":"488490","title":"Other Support Activities for Road Transportation","slug":"other-support-activities-for-road-transportation"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Representative","description":"Who are we? We are EMS and we are looking for High Quality Inbound Customer Service agents to join a fast-paced and energetic customer service team. EMS, Inc. is a leading Provider of Outsourced Customer Services. Our core values: We pride ourselves on respect, dignity, honesty, fairness, innovation and improvement. Attitude is everything. EMS, Inc. offers a team work environment, not a \"typical\" call center atmosphere.\r\nJob Description\r\nAs a Technical Support Agent you must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner. Agents will troubleshoot and handle call escalations to resolve technical issues and/or customer inquiries regarding services, products and complaints. Must be able to maintain a strong relationship and communication between EMS and client on account procedures and managing priorities.\r\nQualifications\r\nStrong written and verbal communication skills when interacting with customers and coworkers\r\nFriendly and energetic attitude\r\nComputer knowledge and internet skills\r\nAbility to navigate between multiple computer screens/tabs\r\nQuick learner who enjoys using trouble-shooting and problem solving skills\r\nAbility to work both as an individual and as a team member\r\nAdditional Benefits\r\nCareer advancement opportunities\r\nTeam work environment\r\n$350 hiring bonus\r\nPaid on-the-job training\r\nFull time schedules\r\nMedical, dental, vision, long-term disability, and company paid life insurance benefits 1st of the month following 45 days of hire\r\nCasual dress attire\r\nIndividual work spaces\r\nComplimentary breakfast on Fridays\r\nFree parking\r\nNorth-West Omaha Location\r\nJ-18808-Ljbffr","datePosted":"2026-07-04T03:11:47.446Z","dateModified":"2026-07-04T03:11:47.446Z","hiringOrganization":{"@type":"Organization","name":"Ems","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Omaha","addressRegion":"NE","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"73cded4b63497b453fbfe811"},"url":"https://jobsearcher.com/jobs/73cded4b63497b453fbfe811"}}