{"schemaVersion":"jobsearcher.job.v1","id":"73777f2b1758297879bd02bb","url":"https://jobsearcher.com/jobs/73777f2b1758297879bd02bb","canonicalUrl":"https://jobsearcher.com/jobs/73777f2b1758297879bd02bb","title":"AWS Amazon Connect Configuration & Deployment Engineer/Architect","description":"Dallas, TX\nFull Time\nExperienced\n\nAWS Amazon Connect Configuration & Deployment Engineer/Architect\nRemote\n\nPosition Summary\nWe are seeking an experienced AWS Amazon Connect Configuration & Deployment Engineer to support the implementation, configuration, and optimization of Amazon Connect Contact Center Operations (ACCO) solutions. The ideal candidate will have strong expertise in AWS services, Infrastructure as Code (IaC), CI/CD automation, security, and contact center technologies.\nThis role will be responsible for deploying and configuring ACCO components, establishing governance and operational standards, implementing access control frameworks, and supporting integration with enterprise authentication and telephony systems.\nKey Responsibilities\n\nDeploy ACCO user interfaces, APIs, and AWS resources using OpenTofu Infrastructure as Code (IaC).\nConfigure and deploy pre-built ACCO modules and flows within Amazon Connect environments.\nAssess, configure, and optimize DynamoDB implementations to support ACCO functionality.\nDesign and implement tagging strategies and access control frameworks aligned with organizational standards.\nEstablish and document attribute taxonomies, naming conventions, and configuration standards.\nExecute functional testing, validate deployments, and assess ACCO framework performance.\nDevelop and maintain operational, configuration, and security documentation.\nConfigure user access models and support access management processes.\nIntegrate enterprise Single Sign-On (SSO) solutions with Identity Providers (IdP).\nDesign and implement CI/CD pipelines for ACCO configuration and deployment management.\nEstablish processes for synchronization of configuration data across non-production environments.\nConfigure telephony services, including DNIS setup and validation for Amazon Connect environments.\nCreate sample configurations, including queues, routing patterns, and telephony configurations to support common contact center use cases.\nDocument deployment procedures, testing outcomes, operational processes, and ongoing support requirements.\n\nRequired Qualifications\n\nExperience implementing and administering Amazon Connect solutions.\nStrong knowledge of AWS cloud services, including IAM, Lambda, API Gateway, DynamoDB, CloudWatch, and related services.\nHands-on experience with Infrastructure as Code tools such as OpenTofu or Terraform.\nExperience designing and implementing CI/CD pipelines in AWS environments.\nKnowledge of identity management, SSO, and enterprise authentication integrations.\nExperience with access control frameworks, security standards, and governance practices.\nUnderstanding of contact center operations, routing, telephony, and DNIS implementation.\nExperience with configuration management and environment promotion strategies.\nStrong troubleshooting, testing, and documentation skills.\nExcellent communication and stakeholder engagement abilities.\n\nPreferred Qualifications\n\nAWS Certifications (Solutions Architect, Developer, DevOps Engineer, or related).\nExperience with large-scale Amazon Connect deployments.\nFamiliarity with contact center modernization initiatives.\nExperience working in highly regulated or enterprise environments.\nKnowledge of DevOps best practices and cloud governance models.\n\nKey Skills\n\nAmazon Connect\nAWS Cloud Services\nOpenTofu / Terraform\nInfrastructure as Code (IaC)\nDynamoDB\nCI/CD Automation\nAPI Deployment & Integration\nIdentity & Access Management (IAM)\nSingle Sign-On (SSO)\nTelephony & DNIS Configuration\nSecurity & Governance\nDevOps Practices\nTechnical Documentation\nContact Center Solutions","company":"Cginfinity","rawCompany":"cginfinity","city":"Dallas","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-08-03T22:52:49.954Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"AWS Amazon Connect Configuration & Deployment Engineer/Architect","description":"Dallas, TX\nFull Time\nExperienced\n\nAWS Amazon Connect Configuration & Deployment Engineer/Architect\nRemote\n\nPosition Summary\nWe are seeking an experienced AWS Amazon Connect Configuration & Deployment Engineer to support the implementation, configuration, and optimization of Amazon Connect Contact Center Operations (ACCO) solutions. The ideal candidate will have strong expertise in AWS services, Infrastructure as Code (IaC), CI/CD automation, security, and contact center technologies.\nThis role will be responsible for deploying and configuring ACCO components, establishing governance and operational standards, implementing access control frameworks, and supporting integration with enterprise authentication and telephony systems.\nKey Responsibilities\n\nDeploy ACCO user interfaces, APIs, and AWS resources using OpenTofu Infrastructure as Code (IaC).\nConfigure and deploy pre-built ACCO modules and flows within Amazon Connect environments.\nAssess, configure, and optimize DynamoDB implementations to support ACCO functionality.\nDesign and implement tagging strategies and access control frameworks aligned with organizational standards.\nEstablish and document attribute taxonomies, naming conventions, and configuration standards.\nExecute functional testing, validate deployments, and assess ACCO framework performance.\nDevelop and maintain operational, configuration, and security documentation.\nConfigure user access models and support access management processes.\nIntegrate enterprise Single Sign-On (SSO) solutions with Identity Providers (IdP).\nDesign and implement CI/CD pipelines for ACCO configuration and deployment management.\nEstablish processes for synchronization of configuration data across non-production environments.\nConfigure telephony services, including DNIS setup and validation for Amazon Connect environments.\nCreate sample configurations, including queues, routing patterns, and telephony configurations to support common contact center use cases.\nDocument deployment procedures, testing outcomes, operational processes, and ongoing support requirements.\n\nRequired Qualifications\n\nExperience implementing and administering Amazon Connect solutions.\nStrong knowledge of AWS cloud services, including IAM, Lambda, API Gateway, DynamoDB, CloudWatch, and related services.\nHands-on experience with Infrastructure as Code tools such as OpenTofu or Terraform.\nExperience designing and implementing CI/CD pipelines in AWS environments.\nKnowledge of identity management, SSO, and enterprise authentication integrations.\nExperience with access control frameworks, security standards, and governance practices.\nUnderstanding of contact center operations, routing, telephony, and DNIS implementation.\nExperience with configuration management and environment promotion strategies.\nStrong troubleshooting, testing, and documentation skills.\nExcellent communication and stakeholder engagement abilities.\n\nPreferred Qualifications\n\nAWS Certifications (Solutions Architect, Developer, DevOps Engineer, or related).\nExperience with large-scale Amazon Connect deployments.\nFamiliarity with contact center modernization initiatives.\nExperience working in highly regulated or enterprise environments.\nKnowledge of DevOps best practices and cloud governance models.\n\nKey Skills\n\nAmazon Connect\nAWS Cloud Services\nOpenTofu / Terraform\nInfrastructure as Code (IaC)\nDynamoDB\nCI/CD Automation\nAPI Deployment & Integration\nIdentity & Access Management (IAM)\nSingle Sign-On (SSO)\nTelephony & DNIS Configuration\nSecurity & Governance\nDevOps Practices\nTechnical Documentation\nContact Center Solutions","datePosted":"2026-08-03T22:52:49.954Z","dateModified":"2026-08-03T22:52:49.954Z","hiringOrganization":{"@type":"Organization","name":"Cginfinity","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dallas","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"73777f2b1758297879bd02bb"},"url":"https://jobsearcher.com/jobs/73777f2b1758297879bd02bb"}}