{"schemaVersion":"jobsearcher.job.v1","id":"736feabf2b07ed4cd9558307","url":"https://jobsearcher.com/jobs/736feabf2b07ed4cd9558307","canonicalUrl":"https://jobsearcher.com/jobs/736feabf2b07ed4cd9558307","title":"Program Operations Supervisor I","description":"Position Title: Program Operations Supervisor I\r\nDepartment: Recovery Support\r\nReports To: Program Director\r\nPOSITION SUMMARY\r\nResponsible for overall day-to-day supervision of assigned staff and the shift-to-shift or day to day operations of program or unit. This includes oversight of patient activities and staff responsibilities as they relate to patient functions. Implement the treatment philosophy of Tarzana Treatment Centers, Inc. (TTC).\r\nHOURS\r\n8 per Day / 5 Days per Week\r\nBenefits Package\r\n\r\nMedical Insurance\r\nDental Insurance\r\nVision Care Plan\r\nLife Insurance\r\nPaid Holidays\r\nFlexible Spending Account (FSA)\r\nPaid Vacation Time\r\nSick Time\r\n401(k) Retirement Plan\r\nCompetitive wages\r\nStability and career advancement\r\nContinuing Education Opportunities\r\n\r\nCATEGORIES OF DUTIES\r\n\r\n\r\nResponsible for supervision of staff as assigned by Director. Depending on the nature or type of department, office, program, or unit, this may include counselors, case managers, outreach workers, intake specialists, technicians, dietary, maintenance, housekeeping, or front office staff.\r\n\r\n\r\nSpecific areas of responsibility may include revenue cycle training, credentialing registration, claims management, billing, collections, patient insurance, data processing, integrity of patient accounts, accounts receivable management, practice management system file maintenance, and third-party revenue cycle vendors.\r\n\r\n\r\nPerforms and/or oversees regular chart audits, record keeping, and other reporting and documentation functions as assigned to ensure that all records are maintained in accordance with all applicable TTC policies, procedures, and external regulations and standards to include but not limited to JCAHO, State, County, City sources.\r\n\r\n\r\nCompletes or participates in the development and submission of various reporting requirements as assigned. Such reporting may include Continuous Quality Assurance reports, various performance improvement reports, data reports of various types, prevention, repair, and other maintenance reports to include fire life safety and other environment of care reporting.\r\n\r\n\r\nResponsible for provider reimbursement programs, policies, and strategies to ensure unit cost controls meet or exceed corporate objectives.\r\n\r\n\r\nAttending in-service training and educational workshops.\r\n\r\n\r\nAttending all required staff meetings.\r\n\r\n\r\nCooperates and communicates fully with other staff members and supervisors regarding\r\n\r\n\r\npatient and/or staff behavior, progress, activities, as appropriate.\r\n\r\nConducts self in a professional manner in areas of dress, language, attitude, and behavior. At\r\n\r\nall times is a role model for other staff and patients.\r\n10.Exhibits full knowledge and support of the philosophy and objectives of the Agency\r\n11.Fully understands and maintains policies regarding professional ethics, including appropriate boundaries and patient confidentiality.\r\n12.Participation in medical record and other report and record reviews as assigned.\r\n13.Utilization review activities, as required.\r\n14.Develop, implement, and maintain revenue cycle standard operating procedures (SOPs) in area of responsibility.\r\n15.Conducts or participates in performance evaluations of interns and other staff, as required.\r\n16.Attends clinical and administrative committee meetings, as requested.\r\n17.Manage projects which may include revenue cycle projects and provide upper management with audit findings, metrics, and presentations.\r\n18.Additional functions as specifically requested by the Program Director and/or Administrator.\r\n\r\n\r\nStaff Supervision\r\n\r\n\r\nOrientation of new employees\r\n\r\nScheduling staff coverage, time-off requests, etc.\r\nEvaluations\r\nAssisting Director with Hiring\r\nAssisting Director with Discipline\r\nE-Time\r\nSupport to staff\r\nOngoing supervision of documentation compliance in medical records.\r\nChart and other record audits with others on Management team\r\n\r\nTaking outcome of chart/record audits back to those on each shift to manage compliance.\r\n\r\n\r\nAdministration\r\n\r\n\r\nActive participation in agency-wide committees as assigned.\r\n\r\nSupport the management team and to act as an agent of the organization in all situations utilize management team meetings as a forum to resolve differences.\r\nAttends weekly management meetings with Program Director\r\nAttending in-service training and educational workshops.\r\n\r\nAttending all required staff meetings.\r\n\r\n\r\nOther\r\n\r\n\r\nWork closely with staff to monitor adherence to organizational philosophy goals and objectives.\r\n\r\n\r\nEDUCATION/EXPERIENCE/QUALIFICATIONS GUIDELINES\r\nTitle\r\nApproximate Number of Employees supervised\r\nDegrees/ certification Experience may be\r\nsubstituted for education with CEO approval\r\nApproximate Years of supervisory experience, other factors may be considered with CEO approval.\r\nOperations Supervisor I\r\n1 to 5\r\n\r\nHigh School Diploma/GED\r\nAcademic counseling certificate preferred\r\n\r\n0-2\r\nOperations Supervisor II\r\n6 to 12\r\n\r\nBA or AA\r\nState approved Counseling Certificate preferred\r\n\r\n4\r\nOperations Supervisor III\r\nOver 12 May supervise a Level I or Level II Supervisor\r\n\r\nBachelor's or Master's Degree\r\n\r\n6\r\nSETTING\r\nTarzana Treatment Centers, Inc. is a non-profit corporation, which provides behavioral healthcare services, including chemical dependency.\r\nEQUAL OPPORTUNITY EMPLOYER\r\nTarzana Treatment Centers, Inc. is an equal opportunity employer and does not discriminate based on race, national origin, religion, gender, sexual orientation, disability, or any other characteristic protected by federal, state, or local law.\r\nADA REQUIREMENT\r\nTarzana Treatment Centers, Inc. supports the Americans with Disabilities Act. Discrimination is prohibited in all aspects of employment against disabled persons, who, with reasonable accommodations, can perform the essential functions of a job","company":"Tarzana","rawCompany":"tarzana","city":"Long Beach","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-05-05T06:33:00.718Z","occupations":[{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"},{"code":"11-9111.00","title":"Medical and Health Services Managers","slug":"medical-and-health-services-managers"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"}],"industries":[{"code":"621420","title":"Outpatient Mental Health and Substance Abuse Centers","slug":"outpatient-mental-health-and-substance-abuse-centers"},{"code":"621498","title":"All Other Outpatient Care Centers","slug":"all-other-outpatient-care-centers"},{"code":"622110","title":"General Medical and Surgical Hospitals","slug":"general-medical-and-surgical-hospitals"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Operations Supervisor I","description":"Position Title: Program Operations Supervisor I\r\nDepartment: Recovery Support\r\nReports To: Program Director\r\nPOSITION SUMMARY\r\nResponsible for overall day-to-day supervision of assigned staff and the shift-to-shift or day to day operations of program or unit. This includes oversight of patient activities and staff responsibilities as they relate to patient functions. Implement the treatment philosophy of Tarzana Treatment Centers, Inc. (TTC).\r\nHOURS\r\n8 per Day / 5 Days per Week\r\nBenefits Package\r\n\r\nMedical Insurance\r\nDental Insurance\r\nVision Care Plan\r\nLife Insurance\r\nPaid Holidays\r\nFlexible Spending Account (FSA)\r\nPaid Vacation Time\r\nSick Time\r\n401(k) Retirement Plan\r\nCompetitive wages\r\nStability and career advancement\r\nContinuing Education Opportunities\r\n\r\nCATEGORIES OF DUTIES\r\n\r\n\r\nResponsible for supervision of staff as assigned by Director. Depending on the nature or type of department, office, program, or unit, this may include counselors, case managers, outreach workers, intake specialists, technicians, dietary, maintenance, housekeeping, or front office staff.\r\n\r\n\r\nSpecific areas of responsibility may include revenue cycle training, credentialing registration, claims management, billing, collections, patient insurance, data processing, integrity of patient accounts, accounts receivable management, practice management system file maintenance, and third-party revenue cycle vendors.\r\n\r\n\r\nPerforms and/or oversees regular chart audits, record keeping, and other reporting and documentation functions as assigned to ensure that all records are maintained in accordance with all applicable TTC policies, procedures, and external regulations and standards to include but not limited to JCAHO, State, County, City sources.\r\n\r\n\r\nCompletes or participates in the development and submission of various reporting requirements as assigned. Such reporting may include Continuous Quality Assurance reports, various performance improvement reports, data reports of various types, prevention, repair, and other maintenance reports to include fire life safety and other environment of care reporting.\r\n\r\n\r\nResponsible for provider reimbursement programs, policies, and strategies to ensure unit cost controls meet or exceed corporate objectives.\r\n\r\n\r\nAttending in-service training and educational workshops.\r\n\r\n\r\nAttending all required staff meetings.\r\n\r\n\r\nCooperates and communicates fully with other staff members and supervisors regarding\r\n\r\n\r\npatient and/or staff behavior, progress, activities, as appropriate.\r\n\r\nConducts self in a professional manner in areas of dress, language, attitude, and behavior. At\r\n\r\nall times is a role model for other staff and patients.\r\n10.Exhibits full knowledge and support of the philosophy and objectives of the Agency\r\n11.Fully understands and maintains policies regarding professional ethics, including appropriate boundaries and patient confidentiality.\r\n12.Participation in medical record and other report and record reviews as assigned.\r\n13.Utilization review activities, as required.\r\n14.Develop, implement, and maintain revenue cycle standard operating procedures (SOPs) in area of responsibility.\r\n15.Conducts or participates in performance evaluations of interns and other staff, as required.\r\n16.Attends clinical and administrative committee meetings, as requested.\r\n17.Manage projects which may include revenue cycle projects and provide upper management with audit findings, metrics, and presentations.\r\n18.Additional functions as specifically requested by the Program Director and/or Administrator.\r\n\r\n\r\nStaff Supervision\r\n\r\n\r\nOrientation of new employees\r\n\r\nScheduling staff coverage, time-off requests, etc.\r\nEvaluations\r\nAssisting Director with Hiring\r\nAssisting Director with Discipline\r\nE-Time\r\nSupport to staff\r\nOngoing supervision of documentation compliance in medical records.\r\nChart and other record audits with others on Management team\r\n\r\nTaking outcome of chart/record audits back to those on each shift to manage compliance.\r\n\r\n\r\nAdministration\r\n\r\n\r\nActive participation in agency-wide committees as assigned.\r\n\r\nSupport the management team and to act as an agent of the organization in all situations utilize management team meetings as a forum to resolve differences.\r\nAttends weekly management meetings with Program Director\r\nAttending in-service training and educational workshops.\r\n\r\nAttending all required staff meetings.\r\n\r\n\r\nOther\r\n\r\n\r\nWork closely with staff to monitor adherence to organizational philosophy goals and objectives.\r\n\r\n\r\nEDUCATION/EXPERIENCE/QUALIFICATIONS GUIDELINES\r\nTitle\r\nApproximate Number of Employees supervised\r\nDegrees/ certification Experience may be\r\nsubstituted for education with CEO approval\r\nApproximate Years of supervisory experience, other factors may be considered with CEO approval.\r\nOperations Supervisor I\r\n1 to 5\r\n\r\nHigh School Diploma/GED\r\nAcademic counseling certificate preferred\r\n\r\n0-2\r\nOperations Supervisor II\r\n6 to 12\r\n\r\nBA or AA\r\nState approved Counseling Certificate preferred\r\n\r\n4\r\nOperations Supervisor III\r\nOver 12 May supervise a Level I or Level II Supervisor\r\n\r\nBachelor's or Master's Degree\r\n\r\n6\r\nSETTING\r\nTarzana Treatment Centers, Inc. is a non-profit corporation, which provides behavioral healthcare services, including chemical dependency.\r\nEQUAL OPPORTUNITY EMPLOYER\r\nTarzana Treatment Centers, Inc. is an equal opportunity employer and does not discriminate based on race, national origin, religion, gender, sexual orientation, disability, or any other characteristic protected by federal, state, or local law.\r\nADA REQUIREMENT\r\nTarzana Treatment Centers, Inc. supports the Americans with Disabilities Act. Discrimination is prohibited in all aspects of employment against disabled persons, who, with reasonable accommodations, can perform the essential functions of a job","datePosted":"2026-05-05T06:33:00.718Z","dateModified":"2026-05-05T06:33:00.718Z","hiringOrganization":{"@type":"Organization","name":"Tarzana","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Long Beach","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"736feabf2b07ed4cd9558307"},"url":"https://jobsearcher.com/jobs/736feabf2b07ed4cd9558307"}}