Patient Access Manager

Patient Access Supervisor (Onsite – Rutherford, NC)Location: Rutherford Regional Hospital (Lifepoint)Company: R1 RCMLead the Front Door of HealthcareAt R1, we’re transforming the patient experience and helping healthcare organizations operate more efficiently through advanced technology, analytics, and automation.As a Patient Access Manager, you’ll lead a high-impact team responsible for one of the most critical parts of the patient journey—registration and access. This is a key leadership role where you’ll influence operations, drive process improvements, and ensure an exceptional patient experience from the very first interaction.What You’ll DoThis role blends team leadership, operational oversight, and strategy to improve both patient experience and revenue cycle performance.Leadership & Team ManagementLead and develop a team of:Patient Access SupervisorsAdministrative CoordinatorsPatient Access AssociatesProvide coaching, performance feedback, and development supportFoster a culture of accountability, service, and continuous improvementOperations & Process ManagementOversee daily Patient Access operations across registration and admissionsEnsure efficient patient flow, accurate data collection, and proper bed utilizationEvaluate workflows and identify opportunities to improve performanceQuality, Compliance & AccuracyEnsure adherence to federal, state, and hospital regulationsOversee billing audit processes and accuracy of patient dataMaintain compliance with organizational and regulatory standardsStrategy & Continuous ImprovementPartner with senior leadership and cross-functional teamsDrive process improvements across the health systemImplement best practices to enhance service quality and operational efficiencyBudget & Organizational SupportManage and monitor departmental budgetsSupport HR-related activities including staffing and performance managementRepresent Patient Access in leadership meetings and cross-functional initiativesWhat You BringHigh School DiplomaExperience working with patients in a hospital or healthcare settingStrong leadership skills with the ability to motivate and guide teamsPreferred3+ years of leadership experience in healthcareStrong understanding of Patient Access / Revenue Cycle operationsExperience leading process improvement initiativesWhy This Role Stands Out✅ Lead a multi-level team with real operational impact✅ Be a key driver of both patient experience and financial performance✅ Partner directly with hospital leadership and system-wide teams✅ Join a company at the forefront of healthcare transformationWhy R1?At R1, we combine the expertise of a global workforce with advanced technology—including AI, analytics, and automation—to make healthcare work better for all.You’ll Be Part Of a Team That ValuesInnovationCollaborationContinuous improvementReal impact on patients and health systemsFor this US-based position, the base pay range is $65,099.03 - $81,373.79 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.This job is eligible to participate in our annual bonus plan at a target of 10.00%The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent To learn more, visit: R1RCM.comVisit us on Facebook#Healthcare #PatientAccess