{"schemaVersion":"jobsearcher.job.v1","id":"7339316ce73e128f2d06c8f6","url":"https://jobsearcher.com/jobs/7339316ce73e128f2d06c8f6","canonicalUrl":"https://jobsearcher.com/jobs/7339316ce73e128f2d06c8f6","title":"Implementation Analyst/Associate","description":"Description\n\nTakt builds software that enables some of the world's largest warehouse, distribution, and logistics organizations to create highly engaged and efficient teams. We empower employees at all levels to improve performance, drive profitability, and grow their careers. In both our products and our people, we aim to reflect, represent, and advocate for warehouse and logistics operators globally.\n\nWe are looking for a driven, detail-oriented Implementation Analyst to join Takt's Customer Success organization and support the successful delivery of customer implementations from kickoff through go-live and hypercare.\n\nThis role is responsible for coordinating implementation activities, configuring the Takt platform, supporting customer onboarding, and ensuring projects remain on track. Implementation Analysts work closely with customers and internal teams to execute implementation plans and deliver high-quality customer launches.\n\nThis role is delivery-focused and serves as a key contributor within the implementation process. Post-hypercare, accounts transition to Customer Success for ongoing growth and support.\n\nThis role is located in our Reston, VA office and may require up to 25–50% travel.\n\nWhat You'll Be Doing\n\nImplementation Delivery Support\n\nSupport implementation projects from kickoff through go-live and hypercare\n\nAssist with project planning, timeline management, task tracking, and status reporting\n\nMonitor project risks, dependencies, and action items while escalating concerns as needed\n\nHelp ensure implementations are delivered on time, within scope, and aligned to the approved solution design\n\nAdvocate for your customers in internal prioritization, planning, and execution discussions\n\nPlatform Configuration & Customer Onboarding\n\nConfigure Takt platform features, workflows, and operational structures based on documented requirements\n\nSupport customer onboarding activities including data collection, setup, validation, and readiness reviews\n\nPerform configuration testing and quality assurance to ensure implementation accuracy\n\nDocument customer requirements, decisions, and implementation outcomes\n\nIntegration Coordination\n\nCoordinate integration activities with customer stakeholders and internal teams\n\nTrack integration progress and assist with testing and validation efforts\n\nSupport troubleshooting and issue resolution during implementation and go-live preparation\n\nEnsure implementation documentation and requirements are maintained throughout the project lifecycle\n\nCustomer Readiness & Go-Live Support\n\nAssist in preparing customers for launch through readiness activities and training coordination\n\nSupport go-live planning and execution activities\n\nMonitor launch progress and assist with issue tracking during hypercare\n\nHelp ensure customers understand key processes, timelines, and next steps\n\nCross-Functional Collaboration\n\nPartner closely with Solution Design, Product, Engineering, and Customer Success teams\n\nParticipate in implementation handoffs and project reviews\n\nShare implementation feedback and lessons learned to improve delivery quality and efficiency\n\nContribute to the development of implementation best practices and documentation\n\nWhat You Should Have\n\nBA/BS degree or equivalent experience\n\n0–3 years of experience in Customer Success, Professional Services, Implementation, Consulting, Project Coordination, Operations, or related fields\n\nStrong organizational and project coordination skills\n\nAbility to manage multiple priorities and deadlines simultaneously\n\nStrong attention to detail and problem-solving abilities\n\nExcellent written and verbal communication skills\n\nComfort working with both technical and non-technical stakeholders\n\nAbility to learn new software platforms and business processes quickly\n\nNice to Have\n\nExperience in supply chain, logistics, warehousing, manufacturing, or labor management environments\n\nFamiliarity with SaaS software implementations or customer onboarding processes\n\nExposure to APIs, integrations, data imports, or system configuration concepts\n\nExperience supporting enterprise or multi-site customers\n\nExperience coordinating training, change management, or operational readiness activities\n\nFamiliarity with tools such as Linear, HubSpot, Zendesk, Jira, Salesforce, or similar systems\n\nHow Success Is Measured\n\nTimely completion of implementation milestones and deliverables\n\nQuality and accuracy of platform configurations\n\nSuccessful customer onboarding and go-live execution\n\nCustomer satisfaction throughout the implementation process\n\nReduction in implementation issues, rework, and post-go-live support needs\n\nEffective collaboration with customers and internal stakeholders\n\nOur Commitment to Inclusion\n\nEnsuring a diverse and inclusive workplace where we learn from each other is core to Takt's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and supportive place to work. Takt will ensure that individuals with disabilities are provided reasonable accommodations to participate in the interview process, perform essential job functions, and receive other benefits of employment.\n\nPlease note that visa sponsorship is not available for this position.\n\nCompensation\n\nA portion of total compensation is variable and intended to reward individual and company performance, including successful customer implementation outcomes and business objectives.\n\nCompensation Range: $75K - $90K\n\nCompensation Range: $75K - $90K","company":"Takt","rawCompany":"takt","city":"Reston","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-08-31T08:46:37.480Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Implementation Analyst/Associate","description":"Description\n\nTakt builds software that enables some of the world's largest warehouse, distribution, and logistics organizations to create highly engaged and efficient teams. We empower employees at all levels to improve performance, drive profitability, and grow their careers. In both our products and our people, we aim to reflect, represent, and advocate for warehouse and logistics operators globally.\n\nWe are looking for a driven, detail-oriented Implementation Analyst to join Takt's Customer Success organization and support the successful delivery of customer implementations from kickoff through go-live and hypercare.\n\nThis role is responsible for coordinating implementation activities, configuring the Takt platform, supporting customer onboarding, and ensuring projects remain on track. Implementation Analysts work closely with customers and internal teams to execute implementation plans and deliver high-quality customer launches.\n\nThis role is delivery-focused and serves as a key contributor within the implementation process. Post-hypercare, accounts transition to Customer Success for ongoing growth and support.\n\nThis role is located in our Reston, VA office and may require up to 25–50% travel.\n\nWhat You'll Be Doing\n\nImplementation Delivery Support\n\nSupport implementation projects from kickoff through go-live and hypercare\n\nAssist with project planning, timeline management, task tracking, and status reporting\n\nMonitor project risks, dependencies, and action items while escalating concerns as needed\n\nHelp ensure implementations are delivered on time, within scope, and aligned to the approved solution design\n\nAdvocate for your customers in internal prioritization, planning, and execution discussions\n\nPlatform Configuration & Customer Onboarding\n\nConfigure Takt platform features, workflows, and operational structures based on documented requirements\n\nSupport customer onboarding activities including data collection, setup, validation, and readiness reviews\n\nPerform configuration testing and quality assurance to ensure implementation accuracy\n\nDocument customer requirements, decisions, and implementation outcomes\n\nIntegration Coordination\n\nCoordinate integration activities with customer stakeholders and internal teams\n\nTrack integration progress and assist with testing and validation efforts\n\nSupport troubleshooting and issue resolution during implementation and go-live preparation\n\nEnsure implementation documentation and requirements are maintained throughout the project lifecycle\n\nCustomer Readiness & Go-Live Support\n\nAssist in preparing customers for launch through readiness activities and training coordination\n\nSupport go-live planning and execution activities\n\nMonitor launch progress and assist with issue tracking during hypercare\n\nHelp ensure customers understand key processes, timelines, and next steps\n\nCross-Functional Collaboration\n\nPartner closely with Solution Design, Product, Engineering, and Customer Success teams\n\nParticipate in implementation handoffs and project reviews\n\nShare implementation feedback and lessons learned to improve delivery quality and efficiency\n\nContribute to the development of implementation best practices and documentation\n\nWhat You Should Have\n\nBA/BS degree or equivalent experience\n\n0–3 years of experience in Customer Success, Professional Services, Implementation, Consulting, Project Coordination, Operations, or related fields\n\nStrong organizational and project coordination skills\n\nAbility to manage multiple priorities and deadlines simultaneously\n\nStrong attention to detail and problem-solving abilities\n\nExcellent written and verbal communication skills\n\nComfort working with both technical and non-technical stakeholders\n\nAbility to learn new software platforms and business processes quickly\n\nNice to Have\n\nExperience in supply chain, logistics, warehousing, manufacturing, or labor management environments\n\nFamiliarity with SaaS software implementations or customer onboarding processes\n\nExposure to APIs, integrations, data imports, or system configuration concepts\n\nExperience supporting enterprise or multi-site customers\n\nExperience coordinating training, change management, or operational readiness activities\n\nFamiliarity with tools such as Linear, HubSpot, Zendesk, Jira, Salesforce, or similar systems\n\nHow Success Is Measured\n\nTimely completion of implementation milestones and deliverables\n\nQuality and accuracy of platform configurations\n\nSuccessful customer onboarding and go-live execution\n\nCustomer satisfaction throughout the implementation process\n\nReduction in implementation issues, rework, and post-go-live support needs\n\nEffective collaboration with customers and internal stakeholders\n\nOur Commitment to Inclusion\n\nEnsuring a diverse and inclusive workplace where we learn from each other is core to Takt's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and supportive place to work. Takt will ensure that individuals with disabilities are provided reasonable accommodations to participate in the interview process, perform essential job functions, and receive other benefits of employment.\n\nPlease note that visa sponsorship is not available for this position.\n\nCompensation\n\nA portion of total compensation is variable and intended to reward individual and company performance, including successful customer implementation outcomes and business objectives.\n\nCompensation Range: $75K - $90K\n\nCompensation Range: $75K - $90K","datePosted":"2026-08-31T08:46:37.480Z","dateModified":"2026-08-31T08:46:37.480Z","hiringOrganization":{"@type":"Organization","name":"Takt","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Reston","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"7339316ce73e128f2d06c8f6"},"url":"https://jobsearcher.com/jobs/7339316ce73e128f2d06c8f6"}}